Apparatuses, methods and systems for a real-time phone configurer

• US 10,180,962 B1
• Filed: 10/15/2010
• Issued: 01/15/2019
• Est. Priority Date: 09/28/2007
• Status: Active Grant

• Current Assignee: Iqor US Inc. (IQOR Holdings Incorporated)
• Original Assignee: Iqor US Inc. (IQOR Holdings Incorporated)
• Inventors: Kapoor, Vikas, Madhavarapu, Abhilash
• Primary Examiner(s): Thomas, Ashish K
• Assistant Examiner(s): Ohba, Mellissa M
• Application Number:
  US12/905,196
• Time in Patent Office: 3,014 Days
• Field of Search: None
• CPC Class Codes: G06F 16/24564 Applying rules; Deductive queries
• CPC Class Codes: H04M 15/06 Recording class or number of calling , i.e. A-party or called party , i.e. B-party
• CPC Class Codes: H04M 15/55 for hybrid networks
• CPC Class Codes: H04M 15/56 for VoIP communications
• CPC Class Codes: H04M 15/63 based on the content carried by the session initiation protocol [SIP] messages
• CPC Class Codes: H04M 15/8033 location-dependent, e.g. business or home
• CPC Class Codes: H04M 15/8228 Session based

Abstract

The APPARATUSES, METHODS AND SYSTEMS FOR A REAL-TIME PHONE CONFIGURER (hereinafter “RTPC”) implement efficient and scalable monitoring, regulation, and allocation of computational processing, data, labor, and/or the like resources within an enterprise. The RTPC may provide personalized and feature-specific telephone access to users based on discerned user characteristics. The RTPC may, for example, allow users to engage softphone telephone applications at different client terminals and yet maintain the same, personal phone number. The RTPC may further configure the user'"'"'s softphone experience with a telephone feature configuration selected for that user, such as may be based on an evaluation of specified rules in view of discerned user characteristics.

Claims

1. A real-time phone configuring processor-implemented method, comprising:

receiving at an authentication server a login request comprising a user identifier from a client device;

authenticating at the authentication server the login request based on the user identifier;

obtaining a unique user code on a call routing device based on the user identifier, wherein the unique user code is linked in the call routing device with a user-specific telephone number and the user-specific telephone number is assigned by the routing device to the client device;

utilizing the unique user code to determine at the call routing device which software applications and features to be uploaded to the client device as executable files are visible by and are permitted to be selected for that unique user code and are permitted to be selected and executed for the unique user code at the client device;

providing the unique user code to the client device;

querying a database of business grammar rules for an enterprise, said business grammar rules allowing different settings for departments, groups and individual employees within an enterprise;

extracting and evaluating applicable business grammar rules for the user within an enterprise in response to the query and other user job-specific information, comprising user employment, user location and user assignment information, to determine from the extracted information a plurality of software applications and telephony features that are visible by and are permitted to be selected for that unique user code based on the evaluation of the extracted business grammar rules and other user job-specific information, wherein at least one executable module for each said software applications and telephony features is remotely stored for on-demand transmission to the client device;

providing at least one instruction to a remote projection server to transmit at least one remotely stored virtualized softphone executable application software to the client device, based on the evaluation of at least one extracted business grammar rule, the unique user code and other user job-specific information;

transmitting at least one remotely stored virtualized softphone application executable file to the client device and executing said executable file by a processor on the client device, wherein the executable file corresponds to at least one executable code module for the selected telephony application that is executed by a processor on the client device for the user that is identified by the unique user code and permitted based on at least one evaluated business grammar rule;

receiving and storing in the registry on the client device a user-specific code provided by the authentication server;

configuring the routing device to transmit telephone calls directed to the user-specific telephone number to the client device that has stored user-specific code in its registry, for a duration of the login session;

monitoring the client device to determine when the user login session is completed or terminated on the client device; and

restoring registry of the client device to a configuration that was active prior to the receiving and storing in the registry of the client device said user-specific code provided by the authentication server to the client device.

2. The method of claim 1, wherein the unique user code is integrated in an operating system registry file at the client device, and wherein the virtualized application executable file corresponding to the selected telephony application executing on the client device accesses the unique user code from the registry file.

3. The method of claim 1, wherein the virtualized telephony application is configured as a virtualized telephony application stored in a memory on the projection server.

4. The method of claim 1, wherein the user identifier comprises a biometric token.

5. The method of claim 1, wherein the unique user code is a media access control address associated with the user.

6. The method of claim 1, further comprising:

monitoring the duration of the login session of the specific identified user on the client device; and

releasing the association between the user code and the client device upon termination of the login session by the specified user and disabling further execution of the transmitted virtualized softphone application executable files on the client device until the next login session by the same user.

7. The method of claim 1, wherein instructing provision of the telephony application further comprises:

providing an authentication verification to the remote projection server; and

wherein the remote projection server is configured to transmit a portion of the telephony application to the client device following receipt of the authentication verification, the evaluation of at least one extracted business grammar rule, the unique user code and the other user job-specific information.

8. The method of claim 1, wherein the client device is a thin client.

9. The method of claim 1, wherein the call routing device is a private branch exchange.

10. The method of claim 9, wherein the private branch exchange supports voice-over internet protocol.

11. The method of claim 9, wherein the private branch exchange is a software-implemented private branch exchange.

12. The method of claim 1, wherein the telephony application is configured with at least one application option based on the user identifier.

13. The method of claim 12, further comprising:

determining the at least one application option based on the user identifier; and

instructing to perform configuration of the telephony application based on the determined at least one application option, the evaluation of at least one extracted business grammar rule, the unique user code and other user job-specific information.

14. The method of claim 13, wherein configuration of the telephony application is instructed via at least one computer telephony integration application programming interface command.

15. The method of claim 12, wherein the at least one application option comprises an answering service feature.

16. The method of claim 12, wherein the at least one application option comprises a multi-line telephony feature.

17. The method of claim 12, wherein the at least one application option comprises an address book feature.

18. A real-time phone configuring apparatus, comprising:

a memory;

a processor disposed in communication with said memory and configured to issue a plurality of processing instructions stored in the memory, wherein the processor issues instructions to;

receive at an authentication server a login request comprising a user identifier from a client device;

authenticate at the authentication server the login request based on the user identifier;

obtain a unique user code on a the call routing device based on the user identifier, wherein the unique user code is linked in the a call routing device with a user-specific telephone number and the user-specific telephone number is assigned by the routing device to the client device;

utilize the unique user code to determine at the call routing device which software applications and features to be uploaded to the client device as executable files are visible by and are permitted to be selected for that unique user code and are permitted to be selected and executed for the unique user code at the client device;

provide the unique user code to the client device and a projection server;

query a database of business grammar rules for an enterprise, said business grammar rules allowing different settings for departments, groups and individual employees within an enterprise;

extract and evaluate applicable business grammar rules for the user within an enterprise in response to the query and other user job-specific information, comprising user employment, user location and user assignment information, to determine from the extracted information a plurality of software applications and telephony features that are visible by and are permitted to be selected for that unique user code based on the evaluation of the extracted business grammar rules and other user job-specific information, wherein at least one executable module for each said software applications and telephony features is remotely stored for on-demand transmission to the client device;

provide at least one instruction to a remote projection server to transmit at least one remotely stored virtualized softphone executable application software to the client device, based on the evaluation of at least one extracted business grammar rule, the unique user code and other user job-specific information;

transmit at least one remotely stored virtualized softphone application executable file to the client device and execute said executable file by a processor on the client device, wherein the executable file corresponds to at least one executable code module for the selected telephony application that is executed by a processor on the client device for the user that is identified by the unique user code and permitted based on at least one evaluated business grammar rule;

receive and store in the registry on the client device a user-specific code provided by the authentication server;

configure the routing device to transmit telephone calls directed to the user-specific telephone number to the client device that has stored user-specific code in its registry, for a duration of the login session;

monitor the client device to determine when the user login session is completed or terminated on the client device; and

restore registry of the client device to a configuration that was active prior to the receiving and storing in the registry of the client device said user-specific code provided by the authentication server to the client device.

19. A real-time phone configuring processor-accessible non-transitory storage medium, comprising:

a plurality of processing instructions stored in the non-transitory storage medium and issuable by the processor to;

receive at an authentication server a login request comprising a user identifier from a client device;

authenticate at the authentication server the login request based on the user identifier;

obtain a unique user code on a call routing device based on the user identifier, wherein the unique user code is linked in the a call routing device with a user-specific telephone number and the user-specific telephone number is assigned by the routing device to the client device;

utilize the unique user code to determine at the call routing device which software applications and features to be uploaded to the client device as executable files are visible by and are permitted to be selected for that unique user code and are permitted to be selected and executed for the unique user code at the client device;

provide the unique user code to the client device and a projection server;

query a database of business grammar rules for an enterprise, said business grammar rules allowing different settings for departments, groups and individual employees within an enterprise;

extract and evaluate applicable business grammar rules for the user within an enterprise in response to the query and other user job-specific information, comprising user employment, user location and user assignment information, to determine from the extracted information a plurality of software applications and telephony features that are visible by and are permitted to be selected for that unique user code based on the evaluation of the extracted business grammar rules and other user job-specific information, wherein at least one executable module for each said software applications and telephony features is remotely stored for on-demand transmission to the client device;

provide at least one instruction to a remote projection server to transmit at least one remotely stored virtualized softphone executable application software to the client device, based on the evaluation of at least one extracted business grammar rule for the enterprise, the unique user code and other user job-specific information;

transmit at least one remotely stored virtualized softphone application executable file to the client device and execute said executable file by a processor on the client device, wherein the executable file corresponds to at least one executable code module for the selected telephony application that is executed by a processor on the client device for the user that is identified by the unique user code and permitted based on at least one evaluated business grammar rule;

receive and store in the registry on the client device a user-specific code provided by the authentication server;

configure the routing device to transmit telephone calls directed to the user-specific telephone number to the client device that has stored user-specific code in its registry, for a duration of the login session;

monitor the client device to determine when the user login session is completed or terminated on the client device, and restore registry of the client device to a configuration that was active prior to the receiving and storing in the registry of the client device said user-specific code provided by the authentication server to the client device.