Personal emergency response system with predictive emergency dispatch risk assessment
First Claim
1. A Personal Emergency Response System operating in conjunction with a Personal Emergency Response System (PERS) database storing profiles for PERS clients including at least demographic information and information on past calls to a PERS call center wherein the information on past calls includes information on past emergency dispatch events initiated by the PERS call center, the Personal Emergency Response System comprising:
- a PERS server system comprising a PERS server computer programmed to perform operations including;
retrieving a profile of a given PERS client from the PERS database;
generating values of a set of features for the given PERS client, based on the retrieved profile of the given PERS client, wherein the set of features includes at least one emergency dispatch event recency feature;
computing, based on the values of the set of features, an emergency dispatch risk prediction for the PERS client over a future time horizon using an emergency dispatch risk regression model trained on the profiles for the PERS clients stored in the PERS database;
receiving one or more incoming calls from one or more PERS clients, including a call from the given PERS client;
ranking the one or more incoming calls from the one or more PERS clients, including the given PERS client, based on the emergency dispatch risk prediction;
prioritizing, based on the ranking, an automated allocation of emergency resources to the one or more PERS clients, including the given PERS client; and
automatically allocating the emergency resources in accordance with the prioritizing.
1 Assignment
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Accused Products
Abstract
In a Personal Emergency Response System (PERS) service, activation of a wearable call device (10) by a PERS client causes a speakerphone console (12) to connect with a PERS call center (18) to enable the PERS client to converse with a call center operator while a PERS client profile is retrieved from a PERS database (52) and displayed on a display component (44) at the PERS call center. From the profile, values of a set of features are generated for the PERS client. An emergency dispatch risk prediction or other risk prediction is computed over a future time horizon for the PERS client based on the generated values of the set of features, and is displayed on the display component. The risk prediction may be wirelessly sent to a mobile device (80) for display on the mobile device.
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Citations
18 Claims
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1. A Personal Emergency Response System operating in conjunction with a Personal Emergency Response System (PERS) database storing profiles for PERS clients including at least demographic information and information on past calls to a PERS call center wherein the information on past calls includes information on past emergency dispatch events initiated by the PERS call center, the Personal Emergency Response System comprising:
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a PERS server system comprising a PERS server computer programmed to perform operations including; retrieving a profile of a given PERS client from the PERS database; generating values of a set of features for the given PERS client, based on the retrieved profile of the given PERS client, wherein the set of features includes at least one emergency dispatch event recency feature; computing, based on the values of the set of features, an emergency dispatch risk prediction for the PERS client over a future time horizon using an emergency dispatch risk regression model trained on the profiles for the PERS clients stored in the PERS database; receiving one or more incoming calls from one or more PERS clients, including a call from the given PERS client; ranking the one or more incoming calls from the one or more PERS clients, including the given PERS client, based on the emergency dispatch risk prediction; prioritizing, based on the ranking, an automated allocation of emergency resources to the one or more PERS clients, including the given PERS client; and automatically allocating the emergency resources in accordance with the prioritizing. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method performed in conjunction with a Personal Emergency Response System (PERS) service in which activation of a wearable call device by a PERS client causes a speakerphone console to connect with a PERS call center to enable the PERS client to converse with an operator at the PERS call center while a profile of the PERS client is retrieved from a PERS database and information contained in the profile is displayed on a display component at the PERS call center, the method comprising:
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retrieving the profile of a given PERS client from the PERS database;
generating values of a set of features for the given PERS client using a computer, based on the retrieved profile of the given PERS client;computing, based on the values of the set of features, an emergency dispatch risk prediction for the given PERS client over a future time horizon using an emergency dispatch risk regression model and the generated values of the set of features for the given PERS client using the computer; and displaying on the display component the computed emergency dispatch risk prediction for the given PERS client together with the displayed information contained in the profile; receiving one or more incoming calls from one or more PERS clients, including a call from the given PERS client; ranking the one or more incoming calls from the one or more PERS clients, including the given PERS client, based on the emergency dispatch risk prediction; prioritizing, based on the ranking, an automated allocation of emergency resources to the one or more PERS clients, including the given PERS client; and automatically allocating the emergency resources based on the prioritizing of the automated allocation of emergency resources. - View Dependent Claims (14, 15, 16, 17, 18)
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Specification