Integration of enterprise voicemail in mobile systems

• US 10,182,318 B2
• Filed: 01/14/2014
• Issued: 01/15/2019
• Est. Priority Date: 07/14/2003
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Chatterjee, Saurav, Drewry, John, Fullarton, Paul, Perfetto, Josh, Rana, Hermendra
• Primary Examiner(s): Al Aubaidi, Rasha
• Application Number:
  US14/154,705
• Publication Number:
  US 20140256294A1
• Time in Patent Office: 1,827 Days
• Field of Search: 379 8818, 37921102, 4554121
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2203/2016 Call initiation by network rather than by subscriber
• CPC Class Codes: H04M 2203/253 where a visual mode is used instead of a voice mode
• CPC Class Codes: H04M 2203/554 Data synchronization
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements

Abstract

An integrated voicemail system is described that provides “visual voicemail” that overcomes the shortcomings associated with a user having to dial into a voicemail system and navigate through a menu of options using conventional voice and/or standard DTMF signaling-based browsing capabilities. The visual voicemail instead provides, via a client device of the user'"'"'s choice, a visual presentation of a user'"'"'s voicemails along with state information of the voicemails. The visual presentation of the voicemails includes a user interface that allows a user to control or manipulate voicemails from the client device, where the manipulation includes playing, pausing, rewinding, fast-forwarding, deleting, and changing a state of each voicemail. The visual voicemail also eliminates the need for a user to periodically call-in to the enterprise voicemail system in order to check for voicemail messages as the messages can be automatically delivered to the user'"'"'s client device.

Claims

1. A method comprising:

receiving an audio voicemail message by an access component of a voicemail system;

automatically sending a digitized copy of the audio voicemail message to a mobile communication device for storing on the mobile communication device in an audio playback format compatible with the mobile communication device;

receiving data representative of playing back the digitized copy of the audio voicemail message on the mobile communication device from the mobile communication device;

automatically synchronizing a state of the audio voicemail message in the voicemail system in response to a download status of the audio voicemail message relative to the mobile communication device and playback of the digitized copy of the audio voicemail message on the mobile communication device; and

automatically synchronizing a state of the audio voicemail message between the mobile communication device and the voicemail system in response to a change associated with the audio voicemail message made via the voicemail system.

2. The method of claim 1, wherein automatically synchronizing a state includes changing a state of the audio voicemail message at the mobile communication device and the access component in response to one or more of access of the audio voicemail message from the mobile communication device, access of the audio voicemail message from the access component, playback of the audio voicemail message from the access component, deletion of the audio voicemail message from the mobile communication device, and deletion of the audio voicemail message from the access component.

3. The method of claim 1, wherein the audio voicemail message is stored in an audio file, the method further comprising converting the audio file from a first format stored at the access component of the voicemail system to a second format compatible with the mobile communication device.

4. The method of claim 1, comprising:

receiving a delete input at the mobile communication device;

deleting the audio voicemail message at the mobile communication device and the voicemail system in response to the delete input; and

changing a state of the audio voicemail message at the mobile communication device and the access component in response to the delete input.

5. The method of claim 1, comprising changing a state of the audio voicemail message at the mobile communication device and the access component in response to access of the audio voicemail message from the mobile communication device.

6. The method of claim 1, further comprising providing one or more of audio and visual indicators at the access component.

7. The method of claim 1, comprising changing the state of the audio voicemail message at the mobile communication device to an expired state after a first period of time has elapsed following transmission to the mobile communication device of a notification of the audio voicemail message.

8. A system comprising:

a voice mail system including logic operable as an input component operable to receive information of an audio voicemail message from a voicemail system;

the logic operable to send a digitized copy of the audio voicemail message to a mobile communication device for storing on the mobile communication device in an audio playback format compatible with the mobile communication device;

the logic further operable to display, on the mobile communication device, data indicative of a presence of the audio voicemail message stored on the mobile communication device;

the logic further operable to receive data representative of playing back the digitized copy of the audio voicemail message on the mobile communication device from the mobile communication device;

the logic further operable to automatically synchronize a state of the audio voicemail message in the voicemail system in response to a download status of the audio voicemail message relative to the mobile communication device and playback of the digitized copy of the audio voicemail message on the mobile communication device; and

the logic further operable to automatically synchronize a state of the audio voicemail message between the mobile communication device and the voicemail system in response to a change associated with the audio voicemail message made via the voicemail system.

9. The system of claim 8, wherein the logic is further operable to automatically change a state of the audio voicemail message at the mobile communication device and an access component in response to one or more of access of the audio voicemail message from the mobile communication device, access of the audio voicemail message from the access component, playback of the audio voicemail message from the access component, deletion of the audio voicemail message from the mobile communication device, and deletion of the audio voicemail message from the access component.

10. The system of claim 8, wherein the logic is further operable to store the audio voicemail message in an audio file and convert the audio file from a first format stored at an access component of the voicemail system to a second format compatible with the mobile communication device.

11. The system of claim 8, wherein the logic is further operable to:

receive a delete input at the mobile communication device;

delete the voicemail message at the mobile communication device and the voicemail system in response to the delete input; and

change a state of the audio voicemail message at the mobile communication device and an access component in response to the delete input.

12. The system of claim 8, wherein the logic is further operable to change a state of the audio voicemail message at the mobile communication device and an access component in response to access of the audio voicemail message from the mobile communication device.

13. The system of claim 8, wherein the logic is further operable to generate one or more audio or visual indicators at an access component.

14. The system of claim 8 wherein the logic is further operable to change the state of the audio voicemail message at the mobile communication device to an expired state after a first period of time has elapsed following transmission to the mobile communication device of a notification of the audio voicemail message.

15. A non-transitory computer readable media including executable instructions which, when executed in a processing system, provides visual voicemail by:

receiving information of an audio voicemail message from a voicemail system, wherein the audio voicemail message is received by an access component at the voicemail system;

automatically sending a digitized copy of the audio voicemail message to a mobile communication device for storing on the mobile communication device in an audio playback format compatible with the mobile communication device;

displaying, on the mobile communication device, data indicative of a presence of the audio voicemail message stored on the mobile communication device;

receiving data representative of playing back the digitized copy of the audio voicemail message on the mobile communication device from the mobile communication device;

automatically synchronizing a state of the audio voicemail message in the voicemail system in response to a download status of the audio voicemail message relative to the mobile communication device and playback of the digitized copy of the audio voicemail message on the mobile communication device; and

automatically synchronizing a state of the audio voicemail message between the mobile communication device and the voicemail system in response to a change associated with the audio voicemail message made via the voicemail system.

16. The non-transitory computer readable media of claim 15, wherein automatically synchronizing a state includes changing a state of the audio voicemail message at the mobile communication device and the access component in response to one or more of access of the audio voicemail message from the mobile communication device, access of the audio voicemail message from the access component, playback of the audio voicemail message from the access component, deletion of the audio voicemail message from the mobile communication device, and deletion of the audio voicemail message from the access component.

17. The non-transitory computer readable media of claim 15, wherein the audio voicemail message is stored in an audio file, wherein the executable instructions, when executed in a processing system, provide visual voicemail by further converting the audio file from a first format stored at the access component of the voicemail system to a second format compatible with the mobile communication device.

18. The non-transitory computer readable media of claim 15, wherein the executable instructions, when executed in a processing system, provide visual voicemail by further:

receiving a delete input at the mobile communication device;

deleting the audio voicemail message at the mobile communication device and the voicemail system in response to the delete input; and

changing a state of the audio voicemail message at the mobile communication device and the access component in response to the delete input.

19. The non-transitory computer readable media of claim 15, wherein the executable instructions, when executed in a processing system, provide visual voicemail by further changing a state of the audio voicemail message at the mobile communication device and the access component in response to access of the audio voicemail message from the mobile communication device.

20. The non-transitory computer readable media of claim 15, wherein a notification providing one or more of audio and visual indicators at the access component is transmitted to the mobile communication device.