Discerning human intent based on user-generated metadata
First Claim
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1. A method for discerning human intent based on metadata, the method comprising:
- receiving information over a communication network indicative of an interest in a topic and a human intent related to the topic;
accessing a plurality of sources of digital data over the communication network, the plurality of sources publishing digital data regarding a plurality of different topics and indicative of a plurality of different human intents; and
executing instructions stored in memory, wherein execution of the instructions by a processor;
automatically filters the digital data based on language associated with the topic of interest,automatically refines the filtered results based on identifying one or more additional keywords or metadata indicative of common contexts from a set of a plurality of communications published in a same timeframe, the contexts indicative of human intents of interest, wherein the human intents of interest include intent to buy and dissatisfaction,automatically generates a tag associating the filtered and refined results with one or more action items associated with each human intent of interest,automatically exports a set of filtered and refined results that have been tagged in association with intent to buy to a first application for performing the one or more actions items associated with the intent to buy, andautomatically exports a set of filtered and refined results that have been tagged in association with dissatisfaction to a second application for performing the one or more actions items associated with dissatisfaction.
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Abstract
Methods and systems for discerning human intent based on user-generated metadata are provided. Communications from a plurality of social networks are evaluated to determine whether they are associated with contexts indicative of user intent. When a social network communication is determined to be associated with such a context, a tag may be generated associating the social network communication with the indicated human intent. In addition, information regarding the social network communication may be exported to an application responsible for responsive action.
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Citations
21 Claims
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1. A method for discerning human intent based on metadata, the method comprising:
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receiving information over a communication network indicative of an interest in a topic and a human intent related to the topic; accessing a plurality of sources of digital data over the communication network, the plurality of sources publishing digital data regarding a plurality of different topics and indicative of a plurality of different human intents; and executing instructions stored in memory, wherein execution of the instructions by a processor; automatically filters the digital data based on language associated with the topic of interest, automatically refines the filtered results based on identifying one or more additional keywords or metadata indicative of common contexts from a set of a plurality of communications published in a same timeframe, the contexts indicative of human intents of interest, wherein the human intents of interest include intent to buy and dissatisfaction, automatically generates a tag associating the filtered and refined results with one or more action items associated with each human intent of interest, automatically exports a set of filtered and refined results that have been tagged in association with intent to buy to a first application for performing the one or more actions items associated with the intent to buy, and automatically exports a set of filtered and refined results that have been tagged in association with dissatisfaction to a second application for performing the one or more actions items associated with dissatisfaction. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. An apparatus for discerning human intent based on metadata, the apparatus comprising:
a communication interface for communicating over a communication network to; receive information indicative of an interest in a topic and a human intent related to the topic, and access a plurality of sources of digital data, the plurality of sources publishing digital data regarding a plurality of different topics and indicative of a plurality of different human intents; and a processor for executing instructions stored in memory, wherein execution of the instructions by the processor; automatically filters the digital data based on language associated with the topic of interest, automatically refines the filtered results based on identifying one or more additional keywords or metadata indicative of common contexts from a set of a plurality of communications published in a same specified timeframe, the contexts indicative of human intents of interest, wherein the human intents of interest include intent to buy and dissatisfaction, automatically generates a tag associating the filtered and refined results with one or more action items associated with each human intent of interest, automatically exports a set of filtered and refined results that have been tagged in association with intent to buy to a first application for performing the one or more actions items associated with the intent to buy, and automatically exports a set of filtered and refined results that have been tagged in association with dissatisfaction to a second application for performing the one or more actions items associated with dissatisfaction. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A non-transitory computer-readable storage medium, having embodied thereon a program executable by a processor to perform a method for discerning human intent based on metadata, the method comprising:
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receiving information over a communication network indicative of an interest in a topic and a human intent related to the topic; accessing a plurality of sources of digital data over the communication network, the plurality of sources publishing digital data regarding a plurality of different topics and indicative of a plurality of different human intents; automatically filtering the digital data based on language associated with the topic of interest; automatically refining the filtered results based on identifying one or more additional keywords or metadata indicative of common contexts from a set of a plurality of communications published in a same specified timeframe, the contexts indicative of human intents of interest, wherein the human intents of interest include intent to buy and dissatisfaction; automatically generating a tag associating the filtered and refined results with one or more action items associated with each human intent of interest; automatically exporting a set of filtered and refined results that have been tagged in association with intent to buy to a first application for performing the one or more actions items associated with the intent to buy; and automatically exporting a set of filtered and refined results that have been tagged in association with dissatisfaction to a second application for performing the one or more actions items associated with dissatisfaction.
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Specification