Method and system for automatic transmission of status information

• US 10,187,523 B2
• Filed: 12/09/2015
• Issued: 01/22/2019
• Est. Priority Date: 08/26/2010
• Status: Active Grant

• Current Assignee: RingCentral Incorporated
• Original Assignee: Unify GmbH & Co. KG (Atos SE)
• Inventors: Rist, Claus
• Primary Examiner(s): Washburn, Daniel C
• Assistant Examiner(s): Ogunbiyi, Oluwadamilola M
• Application Number:
  US14/963,588
• Publication Number:
  US 20160094712A1
• Time in Patent Office: 1,140 Days
• Field of Search: 704201, 704E19001, 379 8801
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 65/104 in the network
• CPC Class Codes: H04L 65/1063 Application servers providing network services systems providing special services to telephonic subscribers H04M3/42
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 7/0012 Details of application programming interfaces [API] for telephone networks; Arrangements which combine a telephonic communication equipment and a computer, i.e. computer telephony integration [CPI] arrangements
• CPC Class Codes: H04M 7/1205 where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks

Abstract

A method for automatic transmission of status information from a first communications terminal set up for speech communication to a second communications terminal set up for text communication is provided. The speech communication between communications terminals is processed over a speech communications server and the text communication between communications terminals over a text communications server. The speech communications server and the text communications server exchange messages over at least one converter device. The status information will be transmitted from the first communications terminal over the speech communications server, the converter device, and the text communications server to the second communications terminal.

Claims

1. A method for automatically transmitting at least one item of status information of at least one first communication terminal arranged for speech communication to at least one second communication terminal arranged for text communication, in which the speech communication between communication terminals is conveyed via at least one speech communication server and the text communication between communication terminals is conveyed via at least one text communication server, the method comprising:

the at least one speech communication server and the at least one text communication server exchanging messages via at least one conversion device;

the at least one second communication terminal arranged for text communication subscribing to a Computer Telephony Integration (CTI) service in the at least one speech communication server; and

transmitting the at least one item of the status information of the at least one first communication terminal from the at least one first communication terminal to the at least one second communication terminal along a transmission path via the at least one speech communication server, the at least one conversion device and the at least one text communication server;

wherein the at least one item of status information contains at least one item of presence information for a user of the at least one first communication terminal; and

wherein the transmitting of the at least one item of status information of the a least one first communication terminal from the at least one first communication terminal to the at least one second communication terminal along the transmission path via the at least one speech communication server, the at least one conversion device and the at least one text communication serve comprises;

the a least one text communication server transmitting the status information corresponding to a signal for clearing a speech communication connection between the at least one first communication terminal and the at least one second communication terminal received from a second client associated with the at least one second communication terminal to the at least one conversion device;

the at least one conversion device converting the status information corresponding to the signal for clearing the connection and send the converted status information to the at least one speech communication server to identify a clearing of the connection between the at least one first communication terminal and the at least one second communication terminal is requested by the at least one second communication terminal;

the at least one first communication terminal a disconnect message to the at least one speech communication server for clearance of the connection between the at least one first communication terminal and the at least one second terminal;

the at least one speech communication server sending a clearance message for identifying clearance of the connection between the at least one communication terminal and at least one second communication terminal to the at least one conversion device;

the at least one conversion device converting the clearance message and sending the converted clearance message to the at least one text communication server;

the at least one text communication server sending message based on the converted clearance message to a first client associated with the at least one first communication terminal to identify clearance of the connection; and

the first client sending presence information to the at least one text communication server to identify a change in presence status in response to receipt of the message base on the converted clearance message received from the at least one text communication server.

2. The method of claim 1, wherein the transmitting of the at least one item of status information occurs such that the text communication server signals the speech communication server before the transmission of the at least one item of status information takes place.

3. The method of claim 2, wherein the transmitting of the at least one item status information occurs such that the at least one item of status information is exchanged between the speech communication server and the text communication server to an extent which was been specified by prior signaling.

4. The method of claim 3, wherein the at least ono item of status information is based on a Computer-Supported Telecommunications Applications (CSTA)-stanza relating to (i) an ongoing voice communication or (ii) an ongoing voice communication attempt.

5. The method of claim 3, wherein the text communication server is configured to transmit t messages without request.

6. A communication system fix automatically transmitting an item of status information, the communication system comprising:

at least one first communication terminal arranged for speech communication;

at least one second communication terminal arranged for text communication,

at least one speech communication server for conveying speech communication between the first and second communication terminals;

at least one text communication server for conveying text communication between the first and second communication terminals,

at least one conversion device configured such that messages are exchangeable between the at least one speech communication server and the at least one text communication server, the at least one conversion device configured such that a Computer Telephony Integration (CTI) service of the at least one speech communication server is subscribeable to the at least one second communication device;

the at least one conversion device configured such that status information is transmittable from the at least one first communication terminal to the at least one second communication terminal along a transmission path the at least one speech communication server, the at least one conversion device and the at least one text communication server;

wherein the status information comprises at least one item of presence information for a user of the at least one first communication terminal;

the at least one text communication server configured to transmit status information corresponding to a signal for clearing a speech communication connection between the at least one first communication terminal and the at least one second communication terminal received from a second client associated with the at least one second communication terminal to the at least one conversion device;

the at least one conversion device configured to convert the status information corresponding to the signal for the connection and send the converted status information to the at least one speech communication server to identify a clearing of the connection between the at least one first communication terminal and the at least one second communication terminal is requested by at least one second communication terminal;

the at least one first communication terminal configured to send a disconnect message to the at least one speech communication server for clearance of the connection between the at least one first communication terminal and the at least one second communication terminal;

the at least one speech communication server configured to send a clearance message for identifying clearance of the connection between the at least one first communication terminal and at least one second communication terminal to the at least one conversion device;

,

the at least conversion device configured to convert the clearance message and send the converted clearance message to the at least one text communication server;

the at least one text communication server configured to send a message based on the converted clearance message to a first client associated with the at least one first communication terminal to identify clearance of the connection; and

the first client configured to send presence information at least one text communication server to identify a change in presence status in response to receipt of the message based on the converted clearance message received from the at least one text communication server.

7. The communication system of claim 6, wherein the communication system is configured such that transmission of items of status information between the at least one speech communication server and the at least one text communication server takes place when the text communication server signals the speech communication server beforehand that the transmission should take place.

8. The communication system of claim 6, wherein the transmission of the at least one item of status information occurs such that the at least one item of status information is transmitted between the at least one speech communication server and the at least one text communication server to an extent which has been specified by a previous signaling.

9. The communication system of claim 6, wherein the at least one item of presence information is based on a Computer-Supported Telecommunications Applications (CSTA)-stanza relating to (i) an ongoing voice communication or (ii) an ongoing voice communication attempt.

10. The communication system of claim 6, wherein the at least one text communication server is configured to transmit messages without request.

11. A method for automatic transmission of status information comprising:

processing speech communication between first and second communications terminals over at least one speech communications server;

processing text communication between the first and second communications terminals over at least one text communications server, wherein the at least one speech communications server and the at least one text communications server exchange messages over at least one converter device; and

automatically transmitting status information from at least one of the first communications terminal and a first client associated with the first communications terminal over the at least one speech communications server, the at least one converter device and the at least one text communications server to at least one of the second communications terminal and a second client associated with the second communications terminal, the status information being transmitted to identify a current presence state of a user of the first communications terminal based on a speech communications use of the first communications terminal by that user;

wherein the first client is configured to communicate with the text communication server and the second client is configured to communicate with the text communications server for text communications; and

wherein the transmitting of the status information from at least one of the first communication terminal and the first client over the at least one speech communications server, the at least one converter device and the at least one text communication server to at least one of the second communications terminal and the second client comprises;

the first client transmitting first status information to text communication server to initiate a call between the first communications terminal and the second communications terminal;

the text communications server transmitting second status information corresponding to the first status information to the converter device in response to receiving the first status information;

the converter device converting the second status information and sending the converted second status information to the speech communications server;

the first communications terminal sending a first message to the speech communications server;

the speech communications server sending a second message to the converter device in response to receiving the first message from the first communications terminal and receipt of the converted second status information from the converter device;

the converter device sending a third message to the text communications server in response to the second message;

the text communications server sending a fourth message to the first client in response to the third message;

the first client sending current presence state information to the second client via the text communications server in response to receipt of the fourth message, the current presence state information identifying a current presence state of the user of the first communications terminal as being involved in a speech communication based on the fourth message identifying that user'"'"'s use of the first communications terminal for a speech communication.

12. The method of claim 11, wherein the transmission of status information between one of the at least one speech communications servers and one of the at least one text communications servers takes place when the text communications server has first signaled to the speech communications server that the transmission is to occur.

13. The method of claim 12, wherein the transmission of status information between the speech communications server and the text communications server takes place to the extent specified by a previous signaling.

14. The method of claim 11, wherein the at least one text communications server transmits messages without prompting.

15. The method of claim 11, wherein the transmitting of the status information from at least one of the first communications terminal and the first client over the at least one speech communications server, the at least one converter device and the at least one text communications server to at least one of the second communications terminal and the second client also comprises:

the speech communications server sending a fifth message to the second communications terminal to establish a telephone call between the first and second communications terminals in response to receiving the first message from the first communications terminal;

the second communications terminal sending a sixth message to the speech communications server in response to the fifth message;

the speech communications server sending a seventh message to the converter device in response to the sixth message;

the converter device sending an eighth message to the text communications server in response to the seventh message;

the text communications server sending a ninth message to the second client in response to the eighth message.

16. The method of claim 11, wherein the presence state information is sent from the first client to the second client automatically in response to an attempt to initiate a telephone call connection between the first and second communications terminals.

17. The method of claim 11, wherein the transmitting of the status information from at least one of the first communications terminal and the first client over the at least one speech communications server, the at least one converter device and the at least one text communications server to at least one of the second communications terminal and the second client also comprises:

the second client transmitting status information to the text communications server relating to answering a telephone call initiated via at least one of the first client and the first communications terminal;

the text communications server transmitting a fifth message to the converter device in response to the status information from the second client relating to the answering of the telephone call;

the converter device converting information of the fifth message to form a sixth message and sending the sixth message to the speech communications server to inform the speech communications server of the status information relating to the answering of a telephone call;

the second communications terminal sending a seventh message to the speech communications terminal to answer a call from the first communications terminal to connect the first and second communications terminals for a speech communication;

the speech communications terminal sending an eighth message to the converter device in response to the seventh message;

the converter device converting information identifying a speech communication connection between the first and second communication terminals of the eighth message and sending that converted information to the text communications server in a ninth message;

the text communications server sending information relating to the connection between the first and second communication terminals identified in the ninth message to the second client in a tenth message sent to the second client; and

the second client sending presence information of a user of the second communications terminal to the first client to identify a current presence state of the user of the second communications terminal to the first client via the text communications server, the current presence state of the user of the second communications terminal identifying that user as being involved in a speech communication based on the tenth message.

19. The method of claim 11, comprising:

the second communications terminal subscribing to a Computer Telephony Integration (CTI) service in the at least one speech communication server to facilitate the automatic transmitting of the status information and wherein the status information is based on a Computer-Supported Telecommunications Applications (CSTA)-stanza relating to (i) an ongoing voice communication or (ii) an ongoing voice communication attempt.

18. A method for automatic transmission of status information comprising:

processing speech communication between first and second communications terminals over at least one communications server;

processing text communication between the first and second communications terminals over at least one text communications server, wherein the at least one speech communications server and the at least text communications server exchange messages over at least one converter device;

automatically transmitting status information from at least one of the first communications terminal and a first client associated with the first communications terminal over the at least one speech communications server, the at least one convert device and the at least one text communications server to at least one of the second communications terminal and a second client associated with the second communications terminal, the status information being transmitted to identify a current presence state of a user of the first communications terminal based on a speech communications use of the first communications terminal by that user;

the text communications server transmitting status information corresponding to a signal for clearing a speech communication connection between the first and second communications terminals received from the second client to the converter device;

the converter device converting the status information corresponding to the signal for clearing the connection and sending the converted status information to the speech communications server to identify a clearing of the connection between the first and second communications terminals is requested by the second communications terminal;

the first communications terminal sending a disconnect message to the speech communications server for clearance of the connection between the first and second communications terminals;

the speech communications server sending a clearance message for identifying clearance of the connection between the first and second communications terminals to the converter device;

the converter device converting the clearance message and sending the converted clearance message to the text communications server;

the text communications server sending a message based on the converted clearance message to the first client to identify clearance of the connection; and

the first client sending presence information to the text communications server to identify a change in presence status in response to receipt of the message bused on the converted clearance message received from the text communications server.