Telephony web event system and method

• US 10,187,530 B2
• Filed: 09/20/2017
• Issued: 01/22/2019
• Est. Priority Date: 10/01/2008
• Status: Active Grant

• Current Assignee: Twilio, Inc.
• Original Assignee: Twilio, Inc.
• Inventors: Lawson, Jeffrey, Wolthuis, John, Cooke, Evan
• Primary Examiner(s): O Connor, Brian T
• Application Number:
  US15/709,905
• Publication Number:
  US 20180013895A1
• Time in Patent Office: 489 Days
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/44 Augmented, consolidated or itemized billing statement or bill presentation
• CPC Class Codes: H04M 15/90 using Intelligent Networks [IN] or Advanced Intelligent Networks [AIN]
• CPC Class Codes: H04M 2215/0104 Augmented, consolidated or itemised billing statement, e.g. additional billing information, bill presentation, layout, format, e-mail, fax, printout, itemised bill per service or per account, cumulative billing, consolidated billing
• CPC Class Codes: H04M 2215/016 Billing using Intelligent Networks [IN] or Advanced Intelligent Networks [AIN]
• CPC Class Codes: H04M 2215/018 On-line real-time billing, able to see billing information while in communication, e.g. via the internet
• CPC Class Codes: H04M 3/2209 for lines also used for data transmission
• CPC Class Codes: H04M 3/2218 Call detail recording
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 7/0012 Details of application programming interfaces [API] for telephone networks; Arrangements which combine a telephonic communication equipment and a computer, i.e. computer telephony integration [CPI] arrangements
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42
• CPC Class Codes: H04M 7/123 where the packet-switched network is an Internet Protocol Multimedia System-type network
• CPC Class Codes: H04M 7/128 Details of addressing, directories or routing tables

Abstract

An embodiment of the system for publishing events of a telephony application to a client includes a call router that generates events from the telephony application and an event router that manages the publication of events generated by the call router and that manages the subscription to events by clients. The system can be used with a telephony application that interfaces with a telephony device and an application server.

Claims

1. A method comprising:

receiving, by a multi-tenant communication system, a first application instruction of an application server that is external to the multi-tenant communication system, wherein the first application instruction is an instruction of a first account of a plurality of accounts of the multi-tenant communication system;

generating an event responsive to the first application instruction;

publishing the generated event to an event router of the multi-tenant communication system;

sending the published event from the event router to at least one subscriber to the published event;

receiving a second application instruction of a second application server that is external to the multi-tenant communication system, wherein the second application instruction is an instruction of a second account of the plurality of accounts of the multi-tenant communication system;

generating a second event responsive to the second application instruction;

publishing the generated second event to the event router; and

sending the published second event from the event router to at least one subscriber to the published second event.

2. The method of claim 1, wherein the first application instruction is received from the application server via an Application Programming Interface (API).

3. The method of claim 1, wherein sending the published event from the event router to the at least one subscriber to the published event comprises:

sending the published event to the application server.

4. The method of claim 3, wherein the published event is sent from the event router to the application server via an HTTP connection.

5. The method of claim 1, wherein the first application instruction is an instruction to dial a phone number.

6. The method of claim 1, wherein the first application instruction controls interaction between a telephony device and a call router.

7. The method of claim 1, wherein the first application instruction is an instruction of a customer service application.

8. The method of claim 1, wherein the first application instruction is an instruction of a conference call application.

9. The method of claim 1, wherein the published event is generated based on a call router dialing a number.

10. The method of claim 1, wherein the published event is generated based on a call router starting a Text-To-Speech conversation.

11. The method of claim 1, wherein the published event is generated based on a call router gathering telephony input.

12. The method of claim 1, wherein the published event is generated based on a call router playing an audio file.

13. The method of claim 1, wherein the first application instruction is a telephony instruction, and the published event is a telephony event that corresponds to the telephony instruction.

14. A multi-tenant communication system comprising:

one or more computer processors; and

one or more computer-readable mediums storing instructions that, when executed by the one or more computer processors, cause the multi-tenant communication system to perform operations comprising;

receiving a first application instruction of an application server that is external to the multi-tenant communication system, wherein the first application instruction is an instruction of a first account of a plurality of accounts of the multi-tenant communication system;

generating an event responsive to the first application instruction;

publishing the generated event to an event router of the multi-tenant communication system;

sending the published event from the event router to at least one subscriber to the published event;

receiving a second application instruction of a second application server that is external to the multi-tenant communication system, wherein the second application instruction is an instruction of a second account of the plurality of accounts of the multi-tenant communication system;

generating a second event responsive to the second application instruction;

publishing the generated second event to the event router; and

sending the published second event from the event router to at least one subscriber to the published second event.

15. The multi-tenant communication system of claim 14, wherein the first application instruction is received from the application server via an Application Programming Interface (API).

16. The multi-tenant communication system of claim 14, wherein sending the published event from the event router to at least one subscriber to the published event comprises:

sending the published event to the application server.

17. The multi-tenant communication system of claim 16, wherein the published event is sent from the event router to the application server via an HTTP connection.

18. The multi-tenant communication system of claim 14, wherein the first application instruction is an instruction to dial a phone number.

19. The multi-tenant communication system of claim 14, wherein the first application instruction controls interaction between a telephony device and a call router.

20. A non-transitory computer-readable medium storing instructions that, when executed by one or more computer processors of a multi-tenant communication system, cause the multi-tenant communication system to perform operations comprising:

receiving a first application instruction of an application server that is external to the multi-tenant communication system, wherein the first application instruction is an instruction of a first account of a plurality of accounts of the multi-tenant communication system;

generating an event responsive to the first application instruction;

publishing the generated event to an event router of the multi-tenant communication system;

sending the published event from the event router to at least one subscriber to the published event;

receiving a second application instruction of a second application server that is external to the multi-tenant communication system, wherein the second application instruction is an instruction of a second account of the plurality of accounts of the multi-tenant communication system;

generating a second event responsive to the second application instruction;

publishing the generated second event to the event router; and

sending the published second event from the event router to at least one subscriber to the published second event.