System and method for performing offline revenue assurance of data usage

• US 10,192,261 B2
• Filed: 08/22/2013
• Issued: 01/29/2019
• Est. Priority Date: 08/23/2012
• Status: Active Grant

• Current Assignee: Openet Telecom Limited (Amdocs Ltd.)
• Original Assignee: Openet Telecom Limited (Amdocs Ltd.)
• Inventors: Gupta, Monika, Norton, Niall, D'Souza, Andrew
• Primary Examiner(s): Obaid, Fateh M
• Application Number:
  US13/973,044
• Publication Number:
  US 20140058908A1
• Time in Patent Office: 1,986 Days
• Field of Search: None
• CPC Class Codes: G06Q 30/04 Billing or invoicing
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: G06Q 40/12 Accounting

Abstract

The system and methods of the various embodiments enable a revenue assurance system to detect revenue leakage by analyzing usage records from one or more sources within a telecommunications network. Discrepancies are identified and corrective action taken where possible. Corrective actions may include requesting source systems to retransmit missing or erroneous records that were detected. This may result in reduced revenue loss for the network operator.

Claims

1. A server method of ensuring integrity of usage data generated within a telecommunication network, comprising:

receiving, in a processor of an assurance server computing device deployed within the telecommunication network, usage information from a network domain and a real-time charging system in the telecommunication network, wherein the network domain and the real-time charging system are connected via at least one communication interface, and wherein the received usage information includes;

network usage records reporting data consumption levels for at least one service, wherein the network usage records are generated by a packet data network gateway (P-GW) component in the network domain, and wherein the at least one service includes one or more of real-time voice, real-time data, real-time messaging, and real-time content delivery;

a list of user devices and associated balance update histories that are being monitored by the real-time charging system; and

usage transaction records stored by the real-time charging system for each monitored user device, wherein the usage transaction records are based on data reported by a policy control rules function (PCRF) component in the network domain;

performing, via the processor, assurance operations to determine whether the received usage information indicates that there are discrepancies in reports of service usage; and

generating, via the processor, an alert message that includes information suitable for causing the network domain to resend network usage records associated with identified discrepancies in response to determining that there are discrepancies in the reports of service usage.

2. The method of claim 1, wherein receiving usage information from the network domain and the real-time charging system in the telecommunication network comprises:

receiving a first network usage record from a first server associated with a shared account balance; and

receiving a second usage transaction record from a second server associated with the shared account balance,

wherein the first network usage record and the second usage transaction record relate to a session associated with a user of the shared account balance.

3. The method of claim 1, wherein receiving usage information from the network domain comprises:

receiving two or more of the network usage records from a mediation system server.

4. The method of claim 1, wherein receiving usage information from the network domain and the real-time charging system in the telecommunication network comprises:

receiving a first network usage record from a mediation system server; and

receiving a second usage transaction record from a balance update history of a real-time charging system server.

5. The method of claim 1, wherein performing assurance operations to determine whether the received usage information indicates that there are discrepancies in reports of service usage comprises performing time-gap analysis operations.

6. The method of claim 1, wherein performing assurance operations to determine whether the received usage information indicates that there are discrepancies in reports of service usage comprises performing statistical count analysis operations.

7. The method of claim 1, wherein performing assurance operations to determine whether the received usage information indicates that there are discrepancies in reports of service usage comprises:

performing audit trail tracking operations that include linking an identifier of a record in the received usage information to an identifier of a summary record.

8. The method of claim 1, wherein performing assurance operations to determine whether the received usage information that there are discrepancies in reports of service usage comprises:

performing audit trail tracking operations that include linking an identifier of a child record in the received usage information to an identifier of its parent record.

9. The method of claim 1, wherein performing assurance operations to determine whether the received usage information indicates that there are discrepancies in reports of service usage comprises:

determining whether the received usage information indicates that there are missing network usage records; and

determining whether the received usage information indicates that there are incomplete network usage records.

10. The method of claim 1, wherein:

receiving network usage records from the network domain comprises;

receiving a first network usage record that includes information identifying service usage in a first unit of measurement; and

receiving a second network usage record that includes information identifying service usage in a second unit of measurement, and

performing assurance operations to determine whether the received usage information indicates that there are discrepancies in reports of service usage comprises;

converting the information identifying service usage in the first unit of measurement into converted unit information; and

comparing the converted unit information to the information included in the second network usage record to determine whether there are discrepancies in the reports of service usage.

11. The method of claim 1, wherein:

receiving usage information from the network domain comprises;

receiving a first network usage record that includes information identifying a first service; and

receiving a second network usage record that includes information identifying a second service, and

performing assurance operations to determine whether the received usage information indicates that there are discrepancies in reports of service usage comprises;

determining whether the first network usage record and the second network usage record relate to delivery of the same service.

12. The method of claim 1, wherein:

generating the alert message that includes information suitable for causing the network domain to resend network usage records associated with the identified discrepancies comprises generating the alert message to include information suitable for causing a first server to resend the usage records associated with the identified discrepancies to a second server, and

the method further comprises;

sending the alert message to the first server; and

receiving the network usage records associated with the identified discrepancies from the second server in response to sending the alert message to the first server.

13. The method of claim 1, wherein generating the alert message that includes information suitable for causing the network domain to resend network usage records associated with the identified discrepancies comprises generating the alert message to include information identifying one or more of:

a revenue loss;

a subscriber associated with the revenue loss;

a group of subscribers associated with the revenue loss; and

a component associated with the revenue loss.

14. The method of claim 1, wherein generating the alert message that includes information suitable for causing the network domain to resend network usage records associated with the identified discrepancies comprises generating the alert message to include one or more of:

information identifying the network usage records associated with the discrepancies;

information identifying the discrepancies; and

information suitable for causing a receiving server to apply correct usage charges for the identified discrepancies in reports of service usage.

20. The method of claim 1, further comprising:

monitoring, via the processor, an audit feed via an SS7 probe of a control link on a plurality of SS7 interconnect links; and

verifying, via the processor, interconnect traffic volumes into interconnect switches based on a result of the monitoring.

15. An assurance server computing device deployed within a telecommunication network, comprising:

a processor configured with processor-executable instructions to perform operations comprising;

receiving usage information from a network domain and a real-time charging system in a telecommunication network, wherein the network domain and the real-time charging system are connected via at least one communication interface, and wherein the received usage information includes;

network usage records reporting data consumption levels for at least one service, wherein the network usage records are generated by a packet data network gateway (P-GW) component in the network domain, and wherein the at least one service includes one or more of real-time voice, real-time data, real-time messaging, and real-time content delivery;

a list of user devices and associated balance update histories that are being monitored by the real-time charging system; and

usage transaction records stored by the real-time charging system for each monitored user device, wherein the usage transaction records are based on data reported by a policy control rules function (PCRF) component in the network domain;

performing assurance operations to determine whether the received usage information indicates that there are discrepancies in reports of service usage; and

generating an alert message that includes information suitable for causing the network domain to resend network usage records associated with identified discrepancies in response to determining that there are discrepancies in the reports of service usage.

16. The assurance server computing device of claim 15, wherein:

the processor is configured with processor-executable instructions to perform operations such that generating the alert message that includes information suitable for causing the network domain to resend network usage records associated with the identified discrepancies comprises generating the alert message to include information suitable for causing a first server to send the usage records associated with the identified discrepancies to a second server, and

the processor is configured with processor-executable instructions to perform operations further comprising;

sending the alert message to the first server in the telecommunication network; and

receiving the network usage records associated with the identified discrepancies from the second in response to sending the alert message to the first server.

17. The assurance server computing device of claim 15, wherein the processor is configured with processor-executable instructions to perform operations such that performing assurance operations to determine whether the received usage information indicates that there are discrepancies in reports of service usage comprises performing statistical count analysis operations.

18. The assurance server computing device of claim 15, wherein the processor is configured with processor-executable instructions to perform operations such that performing revenue assurance operations to determine whether the received usage information indicates that there are discrepancies in reports of service usage comprises performing audit trail tracking operations that include linking an identifier of a child record in the received usage information to an identifier of its parent record.

19. The assurance server computing device of claim 15, wherein the processor is configured with processor-executable instructions to perform operations such that performing assurance operations to determine whether the received usage information indicates that there are discrepancies in reports of service usage comprises:

determining whether the received usage information indicates that there are missing or incomplete network usage records.