Reservation management system and method

• US 10,198,699 B2
• Filed: 11/05/2013
• Issued: 02/05/2019
• Est. Priority Date: 09/28/2006
• Status: Active Grant

• Current Assignee: Lo-Q PLC
• Original Assignee: Lo-Q PLC
• Inventors: Bayne, Christopher, Butler, Christopher, Sim, Leonard
• Primary Examiner(s): Chen, George
• Application Number:
  US14/072,493
• Publication Number:
  US 20140067441A1
• Time in Patent Office: 1,918 Days
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G07C 11/00 Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
• CPC Class Codes: G07C 2011/02 related to amusement parks
• CPC Class Codes: G07C 2011/04 related to queuing systems

Abstract

A method and system for reserving a time slot to gain access to a resource, such as an attraction, ride, show or event, as may be found in an amusement park. A portable module is used to determine a time when the user is able to access the resource based on reservation requests and throughput, without need for a docking station or continuous communication with a central database of all reservations and queue times.

Claims

1. A portable module for managing access to a resource by a plurality of resource users, comprising:

a module input to allow entry to the module of a reservation request indicative of a desire to access the resource by at least one of the plurality of resource users;

a receiver arranged to wirelessly receive a resource access parameter, the resource access parameter being regularly broadcast by a server module and indicating a wait time for accessing the resource;

a processor arranged upon receipt of the reservation request to identify a time slot, based upon the received resource access parameter;

a module output arranged to indicate the identified time slot to a user of the portable module;

a fixed data storage device arranged to store the reservation request;

wherein the resource access parameter is received at the portable module prior to receipt of the reservation request; and

wherein the received resource access parameter updates the resource access parameter stored in the portable module if the received resource access parameter is determined to be newer than the stored resource access parameter, such that the identified time slot is based upon the wait time for accessing the resource indicated by the newest received resource access parameter and without continuous communication with the server module.

2. The portable module of claim 1 further comprising:

said fixed data storage device arranged to store information representative of the resource access parameter;

a transmitter arranged to communicate a representation of a reservation request stored in the data storage; and

a receiver arranged to receive information related to the resource access parameter.

3. The portable module of claim 2, wherein the transmitter is further arranged to communicate the information representative of the resource access parameter.

4. The portable module of claim 2, wherein the receiver is further adapted to receive information representative of an estimated throughput.

5. The portable module of claim 2, wherein the receiver is further adapted to receive information representative of an assessed throughput for the resource.

6. The portable module of claim 2, wherein the transmitter and receiver are configured to use a synchronous communication protocol.

7. The portable module of claim 1, wherein the module output comprises a display device configured to indicate the identified time slot to the user of the module.

8. A server module for managing access to a resource by a plurality of resource users, comprising:

a receiver arranged to wirelessly receive a resource access parameter, the resource access parameter being regularly broadcast by a server module and indicating a wait time for accessing the resource, said receiver for receiving information representative of reservation requests indicative of a desire to access the said resource by at least one of the plurality of resource users;

a processor arranged to identify a time slot based upon the received resource access parameter;

wherein the resource access parameter is received at the server module prior to receipt of the reservation requests; and

a fixed data storage device arranged to store the reservation requests;

wherein the received resource access parameter updates the resource access parameter stored in the server module if the received resource access parameter is determined to be newer than the stored resource access parameter, such that the identified time slot is based upon the wait time for accessing the resource indicated by the newest received resource access parameter and without continuous communication with the server module.

9. The server module of claim 8, further comprising a transmitter arranged to communicate the resource access parameter, wherein the transmitter is further adapted to communicate an estimated throughput for each user of the resource that has a portable module.

10. A system for managing access to a resource by a plurality of resource users, comprising a plurality of portable modules, each portable module comprising:

a module input to allow entry to the module of a reservation request indicative of a desire to access the said resource by at least one of the plurality of resource users;

a receiver adapted to wirelessly receive a resource access parameter, the resource access parameter being regularly broadcast by a server module and indicating a wait time for accessing the resource;

a processor arranged upon receipt of the reservation request to identify a time slot, based upon the received resource access parameter; and

a module output arranged to indicate the identified time slot to a user of the portable module;

a fixed data storage device arranged to store the reservation request;

wherein the resource access parameter is received at the portable module prior to receipt of the reservation request, and the received resource access parameter updates the resource access parameter stored in the portable module if the received resource access parameter is determined to be newer than the stored resource access parameter, such that the identified time slot is based upon the wait time for accessing the resource indicated by the newest received resource access parameter and without continuous communication with the server module.

11. The system of claim 10 wherein a respective transmitter of each portable module is adapted to communicate a representation of a reservation request and is further arranged to communicate the resource access parameter.

12. The system of claim 11, wherein the respective receiver of each portable module is further arranged to receive a representation of a reservation request for the resource communicated by another portable module, and the data storage of the portable module is arranged to store the received representation.

13. The system of claim 12, wherein the processor of a portable module is further configured to determine an aggregate number of reservation requests based on a combination of the reservation requests stored in the data storage of the portable module, and wherein the transmitter of the portable module is further arranged to communicate the aggregate number of reservation requests.

14. The system of claim 10, wherein the system is further arranged to determine an estimated throughput for each user of the resource that has a portable module, on the basis of the product of (a) and (b).

15. The system of claim 14, wherein the system is further arranged to determine the estimated throughput on the basis of the product of (a) and (b) and a proportionality factor.

16. The system of claim 15, wherein the system is further arranged to determine the updatable resource parameter on the basis of:

(iii) a second correction factor.

17. The system of claim 16, wherein the system is further arranged to determine the second correction factor on the basis of at least one of:

the time of day;

resource location; and

resource popularity.

18. The system of claim 10, wherein the system is further arranged to determine the updatable resource parameter on the basis of (i) divided by (ii).

19. The system of claim 18, wherein the system is further arranged to determine the updatable resource parameter based upon a proportionality factor.

20. The system of claim 10, wherein the system is further arranged to determine the ratio of the number of potential users of the resource having a portable module to the total number of potential users of the resource.

21. The system of claim 20, wherein the system further comprises a lookup table, and the system is further adapted to determine the ratio of the number of potential users of the resource having a portable module to the total number of potential users of the resource using the lookup table.

22. The system of claim 10, further comprising a server module, the server module comprising:

a receiver for receiving information representative of reservation requests indicative of a desire to access the said resource by at least one of the plurality of resource users; and

a processor arranged to determine the resource access parameter.

23. The system of claim 22, wherein the processor of the server module is further arranged to determine the number of reservation requests for the resource.

24. The system of claim 10, wherein the system is further arranged to determine the number of reservation requests for the resource on the basis of a first correction factor.

25. The system of claim 10, wherein the system is further arranged to determine an assessed throughput for the resource by measuring a throughput for the resource for all the users of the resource.

26. A method of managing access to a resource by a plurality of resource users, comprising:

obtaining, at a portable module, an inputted reservation request indicative of a desire to access the said resource by at least one of the plurality of resource users;

wirelessly receiving a resource access parameter, the resource access parameter being regularly broadcast by a server module and indicating a wait time for accessing the resource;

identifying a time slot, based upon the received resource access parameter;

indicating the identified time slot to a user of the respective portable module;

arranging a fixed data storage device to store the reservation request;

wherein the resource access parameter is received at the portable module prior to receipt of the reservation request, and the received resource access parameter updates the resource access parameter stored in the portable module if the received resource access parameter is determined to be newer than the stored resource access parameter, such that the identified time slot is based upon the wait time for accessing the resource indicated by the newest received resource access parameter and without continuous communication with the server module.

27. The method of claim 26, further comprising:

storing, at a respective portable module, the inputted reservation request;

receiving, at the respective portable module, information representative of at least one reservation request for the resource from another portable module;

determining, at the respective portable module, the aggregate number of reservation requests for the resource by combining the inputted reservation request and the received information representative of the at least one reservation request;

transmitting, at the respective portable module, information representative of the aggregate number of reservation requests.

28. The method of claim 27, further comprising:

repeating the steps of storing, receiving, determining and transmitting at different respective portable modules.

29. The method of claim 26, further comprising:

receiving, at a respective portable module, the resource access parameter; and

storing, at the respective portable module, the resource access parameter.

30. The method of claim 26, further comprising:

transmitting the resource access parameter from a respective portable module to another portable module.

31. The method of claim 26, further comprising:

repeating the step of obtaining on a portable electronic device.

32. The method of claim 26, further comprising:

repeating the step of obtaining on a computer readable medium having a computer program.

33. A portable module for managing access to a resource by a plurality of resource users, comprising:

a module input to allow entry to the module of a reservation request indicative of a desire to access the said resource by at least one of the plurality of resource users;

a receiver arranged to wirelessly receive a resource access parameter, the resource access parameter being regularly broadcast by a server module and indicating a wait time for accessing the resource;

a processor arranged upon receipt of the reservation request to identify a time slot, based upon the received resource access parameter;

a module output arranged to indicate the identified time slot to a user of the portable module;

a fixed data storage device arranged to store the reservation request;

wherein the resource access parameter is received at the portable module prior to receipt of the reservation request; and

wherein the received resource access parameter updates the resource access parameter stored in the portable module if the received resource access parameter is determined to be newer than the stored resource access parameter, such that the identified time slot is based upon the wait time for accessing the resource indicated by the newest received resource access parameter and without continuous communication with the server module.

34. A method of managing access to a resource by a plurality of resource users, comprising:

obtaining, at a portable module, an inputted reservation request indicative of a desire to access the said resource by at least one of the plurality of resource users;

wirelessly receiving, at the respective portable module, a resource access parameter, the resource access parameter being regularly broadcast by a server module and indicating a wait time for accessing the resource; and

identifying a time slot based upon the received resource access parameter;

arranging a fixed data storage device to store the reservation request;

wherein the resource access parameter is received at the portable module prior to receipt of the reservation request, and the received resource access parameter updates the resource access parameter stored in the portable module if the received resource access parameter is determined to be newer than the stored resource access parameter, such that the identified time slot is based upon the wait time for accessing the resource indicated by the newest received resource access parameter and without continuous communication with the server module.

35. A portable electronic device configured to manage a reservation for a user to access one or more resources, the portable electronic device comprising:

a wireless receiver, configured to receive over a mobile communications network an resource access parameter from a server, the resource access parameter providing an indication of a wait time until the user can access each of the one or more resources;

a device input, configured to receive a reservation request from a user of the portable electronic device for a selected resource from the one or more resources;

a processor, configured to determine a reservation time when the user can access the selected resource using the received resource access parameter, in response to receipt of the reservation request; and

a device output, configured to inform the user of the determined reservation time, such that the user may gain access to the selected resource at any time after the determined reservation time without the portable electronic device notifying the determined reservation time to the server;

wherein the resource access parameter is received at the portable electronic device prior to receipt of the reservation request; and

wherein the received resource access parameter updates the resource access parameter stored in the portable electronic device if the received resource access parameter is determined to be newer than the stored resource access parameter, such that the determined reservation time is based upon the wait time until the user can access each of the one or more resources indicated by the newest received resource access parameter and without continuous communication with the server.

36. The portable electronic device of claim 35, wherein the portable electronic device comprises a mobile telephone such that the receiver, device input, processor and device output are components of the mobile telephone.

37. The portable electronic device of claim 35, wherein the portable electronic device comprises a mobile telephone and the receiver uses a communications protocol of a mobile telephone network to receive the updatable resource access parameter from the server.

38. The portable electronic device of claim 35, wherein the device output comprises a display, configured to display the reservation time to the user.

39. The portable electronic device of claim 35, wherein the processor is further configured to control the receiver, device input and device output to carry out their respective functions.