Call context conveyance

• US 10,200,418 B2
• Filed: 08/28/2014
• Issued: 02/05/2019
• Est. Priority Date: 01/31/2014
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Mendiratta, Harsh V., Alvarado, Joaquin Omar, Brunson, Gordon R.
• Primary Examiner(s): Nguyen, Hanh N
• Application Number:
  US14/472,115
• Publication Number:
  US 20150222671A1
• Time in Patent Office: 1,622 Days
• Field of Search: 37926513, 37926511, 37926501, 37926505, 37926506, 37920701, 37921201, 379389, 379352-356, 4554144
• CPC Class Codes: H04L 65/1016 IP multimedia subsystem [IMS]
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1096 Supplementary features, e.g. call forwarding or call holding systems providing special services or facilities to telephony subscribers H04M3/42
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]

Abstract

A communication system, method, and components are described. Specifically, a communication system having the ability to carry a transitive context and communicate the transitive context to new participant user agents for continuity through all related call dialogs is disclosed. The transitive context communication is possible through the use of a newly created SIP dialog using a REFER message and/or an INVITE message for all call flows and topology change operations.

Claims

1. A method of exchanging context information, the method comprising:

obtaining transitive context information, by a telecommunications server of a communication system, for a first call involving a first user and a second user, but not a third user;

configuring, by the telecommunications server, a Session Initiation Protocol (SIP) message to be transmitted in connection with establishment of the first call;

including, by the telecommunications server, the transitive context information in the SIP message configured, by the telecommunications server, to be transmitted in connection with establishing a second call between the third user and at least one of the first user and the second user;

wherein the transitive context information is associated with one of two categories of transitive context information;

1) consume or

     2) relegate; and

wherein the transitive context information includes a data element that conveys notes about the call, wherein the at least some of the notes are created by at least one of the first and second users involved in the first call, and wherein the at least some of the notes are used in the second call that occurs after the first call in which the data element is included is completed.

2. The method of claim 1, wherein the transitive context information is obtained for both (i) the first call involving the first user and the second user as well as (ii) the second call involving the first user and the third user, and wherein the SIP message is configured, by the telecommunications server, to be transmitted in connection with establishing the third call between the second user and the third user.

3. The method of claim 1, wherein the transitive context information is obtained in the absence of a call, and wherein the SIP message is configured, by the telecommunications server, to be transmitted in connection with establishing the second call between the second user and the third user.

4. The method of claim 1, wherein the transitive context information is identified as being consume context and wherein the transitive context information is used in at least one of the second call by the second user, in the third call by the second user, and in the first call by the second user.

5. The method of claim 1, wherein the transitive context information is identified as being relegate context and wherein the method further comprises:

conveying, by the telecommunications server, at least some of the transitive context information from the SIP message to a target user of the call thereby providing the target user with contextual information about the incoming call.

6. The method of claim 1, wherein the transitive context information is included, by the telecommunications server, in the at least one of a Content-Disposition header of the SIP message and a MIME attachment in the SIP message.

7. The method of claim 1, wherein the SIP message comprises at least one of an INVITE message, an INVITE with Replaces message, an INVITE with Join message, a REFER message, a REFER with Replaces message, and a REFER with Join message.

8. The method of claim 1, wherein the transitive context information is obtained, by the telecommunications server, in response to the first call changing topology from a first configuration to a second configuration.

9. A system comprising a telecommunications server and the telecommunications server further comprises:

means to obtain transitive context information for a first call involving a first user and a second user, but not a third user;

means to configure a Session Initiation Protocol (SIP) message to be transmitted in connection with establishment of the first call;

means to include the transitive context information in the SIP message configured to be transmitted in connection with establishing a second call between the third user and at least one of the first user and the second user;

wherein the transitive context information is associated with one of two categories of transitive context information;

(1) consume or (2) relegate; and

wherein the transitive context information includes a data element that conveys notes about the call, wherein at least some of the notes are created by at least one of the first and second users involved in the first call, and wherein the at least some of the notes are used in second call that occurs after the first call in which the data element is included is completed.

10. The system of claim 9, wherein the means to obtain the transitive context information further comprises means to obtain the transitive context information for the first call involving the first user and the second user, but not the third user and further comprising means to configure the SIP message to be transmitted in connection with establishing the second call between the third user and at least one of the first user and the second user.

11. The system of claim 9, wherein the means to obtain the transitive context information comprises means to obtain both (i) the first call involving the first user and the second user as well as (ii) the second call involving the first user and the third user, wherein the SIP message is configured to be transmitted in connection with establishing the third call between the second user and the third user, and means to obtain the transitive context information in the absence of a call and further comprising means to configure the SIP message to be transmitted in connection with establishing the first call between the first user and the second user.

12. The system of claim 9, wherein a means to identify the transitive context information as being consume context and further comprising means to use the transitive context information in at least one of the second call by the second user, in the third call by the second user, and in the first call by the second user.

13. The system of claim 9, wherein a means to identify the transitive context information as being relegate context and further comprising:

means to convey for conveying at least some of the transitive context information from the SIP message to a target user of the call thereby providing the target user with contextual information about the incoming call.

14. A communication system, comprising:

a transfer hardware configured to obtain transitive context information obtained for a first call involving a first user and a second user, but not a third user and performs the following operations;

configure a Session Initiation Protocol (SIP) message to be transmitted in connection with establishment of a second call between the third user and at least one of the first user and the second user;

wherein the transitive context information from the first call is included in the SIP message; and

wherein the transitive context information from the first call is identified as belonging to one of two categories of transitive context information;

(1) consume and (2) relegate; and

wherein the transitive context information includes a data element that conveys notes about the first call, wherein the notes are created by at least one of the first and second users involved in the first call, and wherein the notes are used in the second call that occurs after the first call in which the data element is included is completed.

15. The system of claim 14, wherein the transfer hardware is further configured to

convey at least some of the transitive context information from the SIP message to a target user of the call thereby providing the target user with contextual information about the incoming call.

16. The system of claim 14, wherein the transitive context information is included in the at least one of a Content-Disposition header of the SIP message and a MIME attachment in the SIP message, and wherein the SIP message comprises at least one of an INVITE message, an INVITE with Replaces message, an INVITE with Join message, a REFER message, a REFER with Replaces message, and a REFER with Join message.

17. The system of claim 14, wherein the transitive context information is obtained for both (i) the first call involving the first user and the second user as well as (ii) the second call involving the first user and the third user, and wherein the SIP message is configured, by a telecommunications server, to be transmitted in connection with establishing the third call between the second user and the third user.

18. The system of claim 14, wherein the transitive context information is obtained in the absence of a call, and wherein the SIP message is configured, by a telecommunications server, to be transmitted in connection with establishing the second call between the second user and the third user.

19. The system of claim 14, wherein the transitive context information is identified as being consume context and wherein the transitive context information is used in at least one of the second call by the second user, in the third call by the second user, and in the first call by the second user.

20. The system of claim 14, wherein the transitive context information is obtained, by a telecommunications server, in response to the first call changing topology from a first configuration to a second configuration.