Method and apparatus for customer service management for a wireless communication network
First Claim
1. A method for providing Customer Service Management (CSM) in a communication network, the communication network comprising a virtual network operated by a controller, the virtual network providing a network service to a plurality of UEs commonly associated with a same customer, the network service associated with a Quality of Experience (QoE) policy, the QoE policy applicable to the plurality of UEs when the plurality of UEs are accessing the network service, the method comprising:
- a CSM function operative on the communication network receiving a report based on the associated QoE policy and adjusting a QoS policy across the virtual network to effect changes in the resources allocated to the virtual network to enforce the QoE policy for all of the plurality of UEs; and
a dynamic charging evaluator (DCE) function operative on the virtual network evaluating a dynamic charging state on the virtual network by evaluating a current traffic state on the virtual network based upon a pre-determined charging policy associated with the network service and the customer, and communicating the dynamic charging state to the CSM function to be submitted to the customer.
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Abstract
A method and system for providing Customer Service Management (CSM) a communication network, such as a 5G wireless communication network. The communication network provides at least one service involving one or more terminals serviced by the communication network. A CSM function is defined which is based upon said at least one service and customized to said at least one service, to provide service-customized CSM. CSM may provide service-based charging/billing, service-based context management, service-customized QoE control, service-customized network topology.
33 Citations
28 Claims
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1. A method for providing Customer Service Management (CSM) in a communication network, the communication network comprising a virtual network operated by a controller, the virtual network providing a network service to a plurality of UEs commonly associated with a same customer, the network service associated with a Quality of Experience (QoE) policy, the QoE policy applicable to the plurality of UEs when the plurality of UEs are accessing the network service, the method comprising:
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a CSM function operative on the communication network receiving a report based on the associated QoE policy and adjusting a QoS policy across the virtual network to effect changes in the resources allocated to the virtual network to enforce the QoE policy for all of the plurality of UEs; and a dynamic charging evaluator (DCE) function operative on the virtual network evaluating a dynamic charging state on the virtual network by evaluating a current traffic state on the virtual network based upon a pre-determined charging policy associated with the network service and the customer, and communicating the dynamic charging state to the CSM function to be submitted to the customer. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A system for providing Customer Service Management (CSM) comprising:
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a communication network that comprises a virtual network operated by a controller, the virtual network providing a network service to a plurality of UEs commonly associated with a same customer, the network service having an associated Quality of Experience (QoE) policy; a CSM function operative on the communication network to receive a QoE report associated with the network service and to adjust a QoS policy across the virtual network to effect changes in the resources allocated to the virtual network to enforce the QoE policy; and a dynamic charging evaluator (DCE) function operative on the virtual network to evaluate a dynamic charging state on the virtual network by evaluating a current traffic state on the virtual network based upon a pre-determined charging policy associated with the network service and the customer, and communicating the dynamic charging state to the CSM function to be submitted to the customer. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28)
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Specification