Grouping orders for delivery to vendors of a venue

• US 10,204,332 B2
• Filed: 12/31/2014
• Issued: 02/12/2019
• Est. Priority Date: 12/31/2014
• Status: Active Grant

• Current Assignee: VenueNext, Inc. (Shift4 Payments, Inc.)
• Original Assignee: VenueNext, Inc. (Shift4 Payments, Inc.)
• Inventors: York, John E., Paul, John M., Rosenberg, Edan, Perkovich, Brano, Marathe, Paraag, Kundu, Surjansu
• Primary Examiner(s): Singh, Gurkanwaljit
• Application Number:
  US14/588,234
• Publication Number:
  US 20160189279A1
• Time in Patent Office: 1,504 Days
• Field of Search: None
• CPC Class Codes: G06F 16/90335 Query processing
• CPC Class Codes: G06F 16/904 Browsing; Visualisation therefor for navigating the web G06F16/954; browsing optimisation for the web G06F16/957
• CPC Class Codes: G06F 2111/10 Numerical modelling
• CPC Class Codes: G06N 20/00 Machine learning
• CPC Class Codes: G06N 5/02 Knowledge representation; Symbolic representation
• CPC Class Codes: G06N 5/04 Inference or reasoning models
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 20/322 Aspects of commerce using mobile devices [M-devices]
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal

Abstract

To improve user interaction with a venue, a venue management system is associated with the venue and maintains information associated with users and with vendors associated with the venue. The venue management system receives orders for products or services from users and communicates the received orders to vendors associated with the venue to be fulfilled. The venue management system may group orders having one or more common characteristics received from various users and communicate the group to a vendor to allow the vendor to more efficiently fulfill orders. Further, the venue management system maintains associations between vendors and regions of the venue and may dynamically modify the associations between vendors and regions of a venue to expedite the fulfillment of orders received from various users.

Claims

1. A method comprising:

receiving, at a venue management system for a venue including a plurality of vendors that are each associated with a different region within the venue and each associated with a different vendor system, an order having one or more characteristics and identifying a vendor to fulfill the order;

storing the order in a queue maintained by the venue management system for a specified time period;

receiving one or more additional orders at the venue management system while the order is stored in the queue;

storing the one or more additional orders with the order in the queue maintained by the venue management system;

identifying, by the venue management system, characteristics of each of the one or more additional orders;

generating, by the venue management system, a group including the order and one or more additional orders having characteristics that identify the vendor and that are associated with other users associated with a region within the venue associated with the user associated with the order; and

communicating the group from the venue management system to a vendor system associated with the vendor after the specified time period has lapsed.

2. The method of claim 1, wherein storing the order in the queue maintained by the venue management system for the specified time interval comprises:

determining a position of the order in the queue based at least in part on one or more characteristics of the order; and

storing the order in the queue in the determined position.

3. The method of claim 2, wherein the characteristics of the order include one or more characteristics of a user associated with the order.

4. The method of claim 3, wherein a characteristic of the user associated with the order comprises a status associated with the user by the venue management system.

5. The method of claim 3, wherein a characteristic of the user associated with the order is selected from a group consisting of:

a number of orders previously received from the user, a frequency with which orders are received from the user, a location associated with the user, and any combination thereof.

6. The method of claim 2, wherein a characteristic of the order is selected from a group consisting of:

a type of product or service included in the order, a quantity of products or services included in the order, and any combination thereof.

7. The method of claim 1, wherein generating, by the venue management system, the group including the order and one or more additional orders having characteristics that identify the vendor and that are associated with other users associated with a region within the venue associated with the user associated with the order comprises:

generating a group including the order and one or more additional orders that identify the vendor, that are associated with users associated with a region within the venue associated with the user associated with the order, and that identify a type of product matching a type of product identified by the order.

8. The method of claim 1, wherein generating, by the venue management system, the group including the order and one or more additional orders having characteristics that identify the vendor and that are associated with other users associated with a region within the venue associated with the user associated with the order comprises:

generating a group including the order and one or more additional orders that identify the vendor, that are associated with users associated with a region within the venue associated with the user associated with, and that identify a type of product having a time to fulfill within a threshold value of a time to fulfill a type of product identified by the order.

9. The method of claim 1, further comprising:

communicating the order to the vendor if the specified time period has lapsed and none of the additional orders identifying the vendor have at least the threshold number of characteristics matching characteristics of the order.

10. The method of claim 1, wherein the specified time period is associated with the vendor.

11. The method of claim 1, wherein the group includes no greater than a threshold number of orders.

12. The method of claim 11, wherein the threshold number of orders is associated with the vendor.

13. A computer program product comprising a computer readable storage medium having instructions encoded thereon that, when executed by a processor, cause the processor to:

receive, at a venue management system for a venue including a plurality of vendors that are each associated with a different region within the venue and each associated with a different vendor system, an order having one or more characteristics and identifying a vendor to fulfill the order;

store the order in a queue maintained by the venue management system for a specified time period;

receive one or more additional orders at the venue management system while the order is stored in the queue;

store the one or more additional orders with the order in the queue maintained by the venue management system;

identify, by the venue management system, characteristics of each of the one or more additional orders;

generate, by the venue management system, a group including the order and one or more additional orders having characteristics that identify the vendor and that are associated with other users associated with a region within the venue associated with the user associated with the order; and

communicate the group from the venue management system to a vendor system associated with to the vendor after the specified time period has lapsed.

14. The computer program product of claim 13, wherein store the order in the queue maintained by the venue management system for the specified time interval comprises:

determine a position of the order in the queue based at least in part on one or more characteristics of the order; and

store the order in the queue in the determined position.

15. The computer program product of claim 14, wherein the characteristics of the order include one or more characteristics of a user associated with the order.

16. The method of claim 15, wherein a characteristic of the user associated with the order comprises a status associated with the user by the venue management system.

17. The computer program product of claim 13, wherein generate, by the venue management system, the group including the order and one or more additional orders having characteristics that identify the vendor and that are associated with other users associated with a region within the venue associated with the user associated with the order comprises:

generating a group including the order and one or more additional orders that identify the vendor and that identify a type of product matching a type of product identified by the order.

18. The computer program product of claim 13, wherein generate, by the venue management system, the group including the order and one or more additional orders having characteristics that identify the vendor and that are associated with other users associated with a region within the venue associated with the user associated with the order comprises:

generating a group including the order and one or more additional orders that identify the vendor and that identify a type of product having a time to fulfill within a threshold value of a time to fulfill a type of product identified by the order.