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Observation platform for training, monitoring and mining structured communications

  • US 10,204,524 B2
  • Filed: 01/11/2013
  • Issued: 02/12/2019
  • Est. Priority Date: 02/22/2011
  • Status: Active Grant
First Claim
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1. A method for controlling the delivery of instruction and training in an observation platform, comprising:

  • receiving a signal from a first communication device at a second communication device associated with a computer system, wherein said second communication device comprises a radio base station, wherein a first characteristic of said signal corresponds to supplemental information useful for said instruction and said training, wherein a second characteristic of said signal corresponds to audio information initiated by the user of said first communication device, wherein said supplemental information comprises user habits of a user associated with said first communication device wherein said user habits comprise button presses, geographic position and user activity associated with said first communication device, and wherein said first communication device is a mobile device;

    determining a status of said user is available for training, wherein said status is determined based on an analysis of said user habits and context information derived from a communication history of said user, at said computer system, based on said supplemental information and information sent from said first communication device to said second communication device;

    sending instructional information to said first communication device to provide training via said first communication device in response to a determination that said status of said user is available for training, wherein said instructional information is for use by said user in conjunction with said first communication device; and

    responsive to said computer system determining based on said analysis that said status of said user has become unavailable for training, suspending said training on said first communication device then resuming said training on said first communication device responsive to said computer system again determining said user status is available for training.

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