Vehicle-repair support system, server, and computer program
First Claim
1. A vehicle-repair support system, comprising:
- a communication terminal that obtains vehicle information from a vehicle; and
a server that receives the vehicle information from the communication terminal and supports a repair of the vehicle,wherein the server comprises a controller configured to;
make an inquiry to a repair requester about a vehicle condition;
based on a result of the inquiry, make a search for information about similar cases which involve a symptom similar to a symptom of the vehicle targeted for the repair; and
notify a result of the search made to the communication terminal,and whereinthe controller transmits screen data to the communication terminal to make the inquiry about an inquiry item as to whether or not the repair is attributable to an accident or disaster, andbased on a result of the inquiry as to whether or not the repair is attributable to an accident or disaster, the controller makes the search for the information about the similar cases which involve the symptom similar to the symptom of the vehicle targeted for the repair,a first communication path in which the server acquires the vehicle information from the communication terminal is different from a second communication path in which the server transmits the screen data to the communication terminal, andwherein the controller is further configured to transmit instruction screen data to the communication terminal, the instruction screen data configuring the communication terminal to display an instruction to start an engine of the vehicle upon completion of a countdown, a timing for the completion of the countdown being synchronized with when the controller will be ready to receive data related to starting the engine from the communication terminal.
1 Assignment
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Accused Products
Abstract
A vehicle-repair support system including a communication terminal and a server is provided. The communication terminal obtains vehicle information from a vehicle. The server receives vehicle information from the communication terminal and supports repair of the vehicle. The server comprises an inquiry unit, a search unit and a search result notification unit. The inquiry unit makes an inquiry to a repair requester about a vehicle condition. Based on a result of the inquiry made by the inquiry unit, the search unit makes a search for information about similar cases which involve a symptom similar to a symptom of the vehicle targeted for the repair. The search result notification unit notifies a result of the search made by the search unit to the communication terminal.
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Citations
18 Claims
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1. A vehicle-repair support system, comprising:
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a communication terminal that obtains vehicle information from a vehicle; and a server that receives the vehicle information from the communication terminal and supports a repair of the vehicle, wherein the server comprises a controller configured to; make an inquiry to a repair requester about a vehicle condition; based on a result of the inquiry, make a search for information about similar cases which involve a symptom similar to a symptom of the vehicle targeted for the repair; and notify a result of the search made to the communication terminal, and wherein the controller transmits screen data to the communication terminal to make the inquiry about an inquiry item as to whether or not the repair is attributable to an accident or disaster, and based on a result of the inquiry as to whether or not the repair is attributable to an accident or disaster, the controller makes the search for the information about the similar cases which involve the symptom similar to the symptom of the vehicle targeted for the repair, a first communication path in which the server acquires the vehicle information from the communication terminal is different from a second communication path in which the server transmits the screen data to the communication terminal, and wherein the controller is further configured to transmit instruction screen data to the communication terminal, the instruction screen data configuring the communication terminal to display an instruction to start an engine of the vehicle upon completion of a countdown, a timing for the completion of the countdown being synchronized with when the controller will be ready to receive data related to starting the engine from the communication terminal. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A vehicle-repair support system, comprising:
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a communication terminal that obtains vehicle information from a vehicle; and a server that receives the vehicle information from the communication terminal and supports a repair of the vehicle, wherein the server comprises a controller configured to; make an inquiry to a repair requester about a vehicle condition; based on a result of the inquiry, make a search for information about similar cases which involve a symptom similar to a symptom of the vehicle targeted for the repair; notify a result of the search to the communication terminal; and make a diagnosis of the vehicle by analyzing the vehicle information obtained from the vehicle, wherein the controller transmits screen data to the communication terminal to make the inquiry about an inquiry item as to whether or not the repair is attributable to an accident or disaster, based on the result of the inquiry and a result of the diagnosis, the controller makes the search for information about the similar cases which involve the symptom similar to the symptom of the vehicle targeted for the repair, a first communication path in which the server acquires the vehicle information from the communication terminal is different from a second communication path in which the server transmits the screen data to the communication terminal, and wherein the controller is further configured to transmit instruction screen data to the communication terminal, the instruction screen data configuring the communication terminal to display an instruction to start an engine of the vehicle upon completion of a countdown, a timing for the completion of the countdown being synchronized with when the controller will be ready to receive data related to starting the engine from the communication terminal.
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15. A server constituting a vehicle-repair support system in cooperation with a communication terminal that obtains vehicle information from a vehicle, wherein the server receives the vehicle information from the communication terminal and supports a repair of the vehicle,
the server comprising a controller configured to: -
make an inquiry to a repair requester about vehicle condition; based on a result of the inquiry, make a search for information about similar cases which involve a symptom similar to a symptom of the vehicle targeted for the repair; notify a result of the search to the communication terminal; and transmit screen data to the communication terminal to make the inquiry about an inquiry item as to whether or not the repair is attributable to an accident or disaster, wherein based on a result of the inquiry as to whether or not the repair is attributable to an accident or disaster, the controller makes the search for the information about the similar cases which involve the symptom similar to the symptom of the vehicle targeted for the repair, a first communication path in which the server acquires the vehicle information from the communication terminal is different from a second communication path in which the server transmits the screen data to the communication terminal, and wherein the controller is further configured to transmit instruction screen data to the communication terminal, the instruction screen data configuring the communication terminal to display an instruction to start an engine of the vehicle upon completion of a countdown, a timing for the completion of the countdown being synchronized with when the controller will be ready to receive data related to starting the engine from the communication terminal.
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16. A server constituting a vehicle-repair support system in cooperation with a communication terminal that obtains vehicle information from a vehicle, wherein the server receives the vehicle information from the communication terminal and supports repair of the vehicle,
the server comprising a controller configured to: -
make an inquiry to a repair requester about vehicle condition; based on a result of the inquiry make a search for information about similar cases which involve a symptom similar to a symptom of the vehicle targeted for the repair; notify a result of the search made by the controller to the communication terminal; and make a diagnosis of the vehicle by analyzing the vehicle information obtained from the vehicle, wherein based on the result of the inquiry and a result of the diagnosis, the controller searches for the information about the similar cases which involve the symptom similar to the symptom of the vehicle targeted for the repair, and wherein the controller is further configured to transmit instruction screen data to the communication terminal, the instruction screen data configuring the communication terminal to display an instruction to start an engine of the vehicle upon completion of a countdown, a timing for the completion of the countdown being synchronized with when the controller will be ready to receive data related to starting the engine from the communication terminal.
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17. A non-transitory computer-readable storage medium storing a computer program that causes a computer provided in a server, which constitutes a vehicle-repair support system in cooperation with a communication terminal that obtains vehicle information from a vehicle and which receives the vehicle information from the communication terminal to support repair of the vehicle, to execute:
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making an inquiry to a repair requester about vehicle condition; based on a result of the inquiry, making a search for information about similar cases which involve a symptom similar to a symptom of the vehicle targeted for the repair; and notifying the communication terminal of a result of the search, wherein the computer transmits screen data to the communication terminal to make the inquiry about an inquiry item as to whether or not the repair is attributable to an accident or disaster, the inquiry is made about an inquiry item as to whether or not the repair is attributable to an accident or disaster, based on a result of the inquiry as to whether or not the repair is attributable to an accident or disaster, the search for the information about the similar cases which involve the symptom similar to the symptom of the vehicle targeted for the repair is made, a first communication path in which the server acquires the vehicle information from the communication terminal is different from a second communication path in which the server transmits the screen data to the communication terminal, and wherein the computer program further causes the computer provided in the server to transmit instruction screen data to the communication terminal, the instruction screen data configuring the communication terminal to display an instruction to start an engine of the vehicle upon completion of a countdown, a timing for the completion of the countdown being synchronized with when the computer will be ready to receive data related to starting the engine from the communication terminal.
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18. A non-transitory computer-readable storage medium storing a computer program that causes a computer provided in a server, which constitutes a vehicle-repair support system in cooperation with a communication terminal that obtains vehicle information from a vehicle and which receives the vehicle information from the communication terminal to support repair of the vehicle, to execute:
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making an inquiry to a repair requester about vehicle condition; based on a result of the inquiry, making a search for information about similar cases which involve a symptom similar to a symptom of the vehicle targeted for the repair; notifying the communication terminal of a result of the search; and making a diagnosis of the vehicle using the vehicle information obtained from the vehicle, wherein the computer transmits screen data to the communication terminal to make the inquiry about an inquiry item as to whether or not the repair is attributable to an accident or disaster, based on the result of the inquiry and a result of the diagnosis, the search for the information about the similar cases which involve the symptom similar to the symptom of the vehicle targeted for the repair is made, a first communication path in which the server acquires the vehicle information from the communication terminal is different from a second communication path in which the server transmits the screen data to the communication terminal, and wherein the computer program further causes the computer provided in the server to transmit instruction screen data to the communication terminal, the instruction screen data configuring the communication terminal to display an instruction to start an engine of the vehicle upon completion of a countdown, a timing for the completion of the countdown being synchronized with when the computer will be ready to receive data related to starting the engine from the communication terminal.
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Specification