System and method for performing automated contact and information delivery

• US 10,210,952 B2
• Filed: 07/24/2015
• Issued: 02/19/2019
• Est. Priority Date: 07/28/2014
• Status: Active Grant

• Current Assignee: Karan Reddy
• Original Assignee: Karan Reddy
• Inventors: Reddy, Karan
• Primary Examiner(s): Matar, Ahmad F.
• Assistant Examiner(s): Intavong, Jirapon
• Application Number:
  US14/808,315
• Publication Number:
  US 20160026763A1
• Time in Patent Office: 1,306 Days
• Field of Search: 37926509
• CPC Class Codes: G16H 40/20 for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
• CPC Class Codes: H04M 2201/42 Graphical user interfaces
• CPC Class Codes: H04M 2203/408 Customer-specific call routing plans
• CPC Class Codes: H04M 2203/6009 Personal information, e.g. profiles or personal directories being only provided to authorised persons
• CPC Class Codes: H04M 2242/04 for emergency applications
• CPC Class Codes: H04M 2242/06 Lines and connections with preferential service
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/5133 Operator terminal details
• CPC Class Codes: H04M 3/5166 in combination with interactive voice response systems or voice portals, e.g. as front-ends
• CPC Class Codes: H04M 3/5232 Call distribution algorithms

Abstract

A system and method for performing automated contact and information delivery includes one or more doctor office interface devices, and one or more medical facility interface devices that communicate with a site owner system over a network. The system and method permit a doctor office to designate one or more medical professionals to receive messages about a patient at a medical facility, based on the circumstances of the case. The system and method provide a connect on call module for facilitating direct communication between the facility employee and the identified medical professional utilizing both textual and audio/visual mechanisms without revealing the confidential contact information of the medical professional to the facility employee.

Claims

1. A method for performing automated contact and information delivery over a network, said method comprising:

installing one or more interface devices at each of a doctor office and a medical facility;

establishing communication between each of the doctor office interface device, the medical facility interface device, and a site owner system;

displaying, via the doctor office interface, a call routing presentation screen;

receiving, at the doctor office interface, call routing preferences for the doctor office;

receiving, at the doctor office interface, message and receiver delivery preferences for each doctor office medical professional;

displaying, via the medical facility interface device, a connect on call presentation screen;

receiving, at the medical facility interface device, a plurality of call information selections;

identifying, via the site owner system, a medical professional based upon each of the call routing preferences, the message and receiver delivery preferences, and the plurality of call information selections;

displaying, via the medical facility interface device, the identified medical professional;

providing each of a textual contact mechanism and an audio/visual contact mechanism for establishing direct communication between the medical facility interface device and the identified medical professional;

generating, via the medical facility interface, at least one of a textual message and an audio/visual message; and

delivering the generated message to the identified medical professional.

2. The method of claim 1, wherein one or more of the doctor office interface device, the medical facility interface device and the site owner system are purpose-built machines designed and configured solely to execute method steps for performing automated contact and information delivery.

3. The method of claim 1, wherein said call routing preferences comprises:

selecting a “

call from”

from the call routing presentation screen;

selecting a “

call reason”

from the call routing presentation screen; and

selecting a “

call type”

from the call routing presentation screen.

4. The method of claim 3, wherein said “

call from”

is selected from a list comprising;

an emergency room, an ICU and other.

5. The method of claim 3, wherein said “

call reason”

is selected from a list comprising;

an admission, critical labs, code blue, new consult, family consult, fyi, medical reconciliation, need orders, other, patient care, pre-op clearance, need test results, room change notification, Cath and or STEMI, and stroke alert.

6. The method of claim 3, wherein said “

call type”

is selected from a list comprising;

an urgent IVR call, doctor to doctor, routine, STAT, and urgent.

7. The method of claim 3, wherein said call routing preferences further comprises:

selecting a medical professional from the call routing presentation screen to receive a message based on the selected “

call from”

, the selected “

call reason” and

the selected “

call type”

.

8. The method of claim 7, further comprising:

selecting default call information settings; and

displaying the default call information settings on the connect on call presentation screen.

9. The method of claim 1, further comprising:

receiving a message hold instruction from the doctor office interface, said instruction including a future delivery time;

determining that the generated message is a textual communication and includes a “

routine message”

;

holding the generated message until the future delivery time; and

delivering the generated message at the future delivery time.

10. The method of claim 1, further comprising:

receiving a message forward instruction from the doctor office interface, said instruction including a different medical professional;

determining that the generated message is a textual communication and includes a “

routine message”

; and

delivering the generated message to the different medical professional.

11. The method of claim 1, wherein said call information selections comprises:

selecting a “

call from”

from the connect on call presentation screen;

selecting a “

call reason”

from the connect on call presentation screen; and

selecting a “

call type”

from the connect on call presentation screen.

12. The method of claim 11, wherein said “

call from”

is selected from a list comprising;

an emergency room, an ICU and other.

13. The method of claim 11, wherein said “

call reason”

is selected from a list comprising;

an admission, critical labs, code blue, new consult, family consult, fyi, medical reconciliation, need orders, other, patient care, pre-op clearance, need test results, room change notification, Cath and or STEMI, and stroke alert.

14. The method of claim 11, wherein said “

call type”

is selected from a list comprising;

an urgent IVR call, doctor to doctor, routine, STAT, and urgent.

15. The method of claim 11, wherein the identified medical professional changes based upon the selected “

call from”

, the selected “

call reason” and

the selected “

call type”

.

16. The method of claim 1, wherein said receiving message and receiver delivery preferences for each doctor office medical professional includes a plurality of personal contact details.

17. The method of claim 16, wherein said personal contact details include one or more of a medical professional'"'"'s home telephone number, a cellular telephone number, an online telephone number, a pager number and a personal email address.

18. The method of claim 17, wherein said audio/visual contact mechanism includes displaying an audio/visual message icon adjacent to the identified medical professional.

19. The method of claim 18, wherein selection of the audio/visual icon initiates a voice call with the identified medical professional utilizing the personal contact details.

20. The method of claim 19, wherein the personal contact details are hidden from the user of the medical facility interface device.