Application to worker communication interface

• US 10,210,953 B2
• Filed: 08/25/2017
• Issued: 02/19/2019
• Est. Priority Date: 07/24/2006
• Status: Active Grant

• Current Assignee: Cerner Innovations, Inc.
• Original Assignee: Cerner Innovation, Inc. (Oracle Corporation)
• Inventors: Greer, Richard S.
• Primary Examiner(s): Reyes, Reginald R
• Application Number:
  US15/686,886
• Publication Number:
  US 20170357758A1
• Time in Patent Office: 543 Days
• CPC Class Codes: G16H 10/60 for patient-specific data, e.g. for electronic patient records
• CPC Class Codes: G16H 40/20 for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
• CPC Class Codes: G16Z 99/00 Subject matter not provided for in other main groups of this subclass

Abstract

A substantially real-time voice, text, and messaging communications system employs application triggers for communications. A system provides communication between an executable application and a worker The system comprises at least one repository including, mapping information associating predetermined indicators conveyed by transaction messages with tasks performed by corresponding workers and communication routing information for use in establishing communication with the corresponding workers. A filter automatically accesses transaction messages processed by an executable application and uses the mapping information to identify a predetermined indicator in a received transaction message and a particular worker associated with the received transaction message. A communication interface generates voice message data representing a voice message for communication to the particular worker in response to identifying the predetermined indicator in the received transaction message and uses the routing information to wirelessly communicate the voice message data to a voice message reproduction device borne by the particular worker. The voice message conveys information concerning content of the received transaction message.

Claims

1. A voice communication badge device comprising:

a processor that wirelessly receives data including a voice message from a communication interface, the data conveying transaction message information processed by the communication interface, the transaction message information corresponding to a workflow task identified by the communication interface; and

a speaker that audibly communicates the voice message to a person associated with the device, the voice message informing the person associated with the device to perform the workflow task identified by the communication interface,

wherein the voice communication badge device is communicatively coupled to the communication interface,

wherein the data conveying transaction message information is processed by the communication interface by mapping predetermined indicator subcomponents encoded in the data to the workflow task and by identifying the person associated with the device to which the voice message is to be communicated based on mapping the predetermined indicator subcomponents encoded in the data to the workflow task, and

wherein the voice message is generated by the communication interface, the voice message including the workflow task based on the predetermined indicator subcomponents and encoding a unique message identifier and audio content that includes at least a portion of the transaction message information corresponding to the workflow task.

2. The device of claim 1, wherein the data wirelessly received from the communication interface includes a ringtone, and the speaker audibly communicates the ringtone to the person associated with the device.

3. The device of claim 1, wherein the data wirelessly received from the communication interface includes a login identifier, and the speaker audibly communicates the login identifier to the person associated with the device.

4. The device of claim 1, wherein the data wirelessly received from the communication interface includes a priority for the voice message, and the speaker audibly communicates the priority of the voice message to the person associated with the device.

5. The device of claim 1, wherein the data wirelessly received from the communication interface includes callback contact information, and the speaker audibly communicates the callback contact information to the person associated with the device.

6. A system for generating and communicating voice messages to a wireless badge in real time, the system comprising:

a communication interface having a processor to;

identify subcomponents encoded in a transaction message by parsing the transaction message, the subcomponents comprising predetermined indicators;

identify a recipient for the transaction message and a voice communication badge device corresponding to the recipient, as specified by one or more of the predetermined indicators;

map at least one of the predetermined indicators to a task in a workflow;

generate a voice message based on the predetermined indicators, the voice message including the task in the workflow, and the voice message encoding a unique message identifier and audio content that includes at least a portion of the transaction message corresponding to the task in the workflow; and

communicate the voice message to the voice communication badge device associated with the recipient; and

the voice communication badge device having a processor and a speaker to;

wirelessly receive the voice message generated by the communication interface; and

audibly communicate the voice message to the recipient associated with the voice communication badge device, the voice message informing the recipient to perform the workflow task mapped by the communication interface.

7. The system of claim 6, wherein the communication interface having the processor comprises:

an application message filter interface to receive a plurality of transaction messages, wherein for each of the plurality of transaction messages, the application message filter interface identifies the subcomponents including the predetermined indicators encoded in the plurality of transaction messages by parsing the transaction messages in real time.

8. The system of claim 7, wherein the application message filter interface further:

for each one of the predetermined indicators, identifies one task in the workflow that is associated with the predetermined indicator.

9. The system of claim 7, wherein the application message filter interface comprises a conditional routing processor to route the plurality of transaction messages to other systems using a data exchange system.

10. The system of claim 6, wherein the communication interface having the processor comprises:

an online runtime processor running an application programming interface for communicating information of the transaction message, including the predetermined indicators, to a virtual message interface.

11. The system of claim 6, wherein the communication interface having the processor comprises:

a virtual message interface that uses recipient-specific routing information obtained from a data repository to communicate the voice message to the voice communication badge device that is associated with the recipient.

12. The system of claim 11, wherein the recipient-specific routing information includes callback contact information.

13. The system of claim 6, wherein the communication interface having the processor comprises:

a repository storing a plurality of workflows, each of the plurality of workflows comprising one or more tasks, and storing mapping information that associates each of the one or more tasks with the predetermined indicators.

14. A method for generating and communicating voice messages to voice communication badge devices, the method comprising:

identifying subcomponents encoded in a transaction message by parsing the transaction message, the subcomponents comprising predetermined indicators;

identifying a recipient for the transaction message and a voice communication badge device corresponding to the recipient, as specified by one or more of the predetermined indicators;

mapping at least one of the predetermined indicators to a task in a workflow;

generating, by a communication interface, a voice message based on the predetermined indicators, the voice message including the task in the workflow, and the voice message encoding a unique message identifier and audio content that includes at least a portion of the transaction message corresponding to the task in the workflow; and

communicating the voice message to the voice communication badge device associated with the recipient,

wherein the voice communication badge device associated with the recipient wirelessly receives the voice message generated by the communication interface and

wherein the voice communication badge device audibly communicates the voice message to the recipient, the voice message informing the recipient to perform the workflow task mapped by the communication interface.

15. The method of claim 14, wherein the method is performed in real time.

16. The method of claim 14, further comprising:

determining whether the predetermined indicators are associated with one or more criteria prior to generating the voice message.

17. The method of claim 16, wherein the one or more criteria comprise an association between the predetermined indicators and the recipient, an association between the workflow and the recipient, and an association between one or more tasks of the workflow associated with the recipient.

18. The method of claim 14, wherein generating the voice message based on the predetermined indicators further comprises:

converting one or more of the subcomponents including the predetermined indicators encoded in the transaction message into a format compatible with a voice communication application.

19. The method of claim 14, further comprising:

for each one of the predetermined indicators, identifying one task in the workflow that is associated with the predetermined indicator.

20. The method of claim 14, further comprising:

using recipient-specific routing information obtained from a data repository to communicate the voice message to the voice communication badge device that is associated with the recipient.