Disparate monitoring for IoT

• US 10,212,057 B2
• Filed: 02/23/2016
• Issued: 02/19/2019
• Est. Priority Date: 02/23/2016
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Goldstein, Ian Michael, Meynet, Charles Alexander Mott, Graff, Jonathan Robert, Swamidass, Vijay
• Primary Examiner(s): Leggett, Andrea C
• Application Number:
  US15/051,567
• Publication Number:
  US 20170242560A1
• Time in Patent Office: 1,092 Days
• CPC Class Codes: G06F 3/1454 involving copying of the display data of a local workstation or window to a remote workstation or window so that an actual copy of the data is displayed simultaneously on two or more displays, e.g. teledisplay
• CPC Class Codes: G06T 11/206 Drawing of charts or graphs
• CPC Class Codes: H04L 43/045 for graphical visualisation of monitoring data
• CPC Class Codes: H04L 43/065 related to network devices
• CPC Class Codes: H04L 43/0817 by checking functioning

Abstract

The disclosed technology offers methods of updating a data cube of samples and a display on a client device with a processor. The method provides GUI clients to computer devices; receives initial reports of sample values organized by sampled computing device and sampled aspect of operations, and identified by group membership and super-group membership; receives, from the devices, samples that update reports of sampled aspects of operations; and pushes updated reports to the GUI clients. The GUI clients calculate and update group and super-group aggregate operational status; and display a hierarchical representation of the aggregate operational status of the super-groups and groups and of the operational status of the computing devices, based on the sample values, in real or near real time, as received samples reach the clients. The operator viewing the display of the hierarchical representation is notified of operational aspects that require close monitoring or immediate remedial attention.

Claims

1. A method comprising:

receiving, by at least one processor running a GUI client, initial reports of sample values that are labeled by a sampled computing device of a plurality of computing devices and a sampled aspect of operations, wherein each computing device of the plurality of computing devices is identified by at least a group membership, a super-group membership, or a hierarchical relationship of a super-group to a group and of the group to the sampled computing device;

receiving, by the at least one processor, from a relay device, updated samples, from the plurality of computing devices, that update the reports of the sampled aspect of operations;

calculating, by the at least one processor, an aggregate operational status value for at least one of the group and the super-group, wherein the aggregate operational status value comprises a combined value corresponding to the group or to the super-group;

generating, by the at least one processor, a notification based on the aggregate operational status value, wherein the at least one notification is a result of a comparison between the aggregate operational status value and at least one threshold value;

causing, by the at least one processor, display of a hierarchical representation of the aggregate operational status values of the super-group and the group and the notification, wherein the notification corresponds to at least one of the super-group or group displayed and arranged to show the hierarchical relationship; and

updating, by the at least one processor, the calculated group and super-group aggregate operational status value, the at least one notification, and the corresponding hierarchical representation of the super-group and group and of an operational status of the sampled computing device, in response to at least one of;

a change in the hierarchical relationship of the super-group to the group,

a change in the hierarchical relationship of the group to the plurality of computing devices, or

a change in the combined value with respect to the at least one threshold, based on the updated samples.

2. The method of claim 1, further comprising:

identifying, by the at least one processor, at least one computing device of the plurality of computing devices by a subgroup membership that is hierarchically related to the group and the super-group; and

running, by the at least one processor, the GUI client.

3. The method of claim 1, further comprising:

identifying, by the at least one processor, at least one computing device of the plurality of computing devices by a membership in three or more levels of hierarchy, including at least one additional hierarchy level in addition to the group and the super-group; and

running, by the at least one processor, the GUI client.

4. The method of claim 1, further comprising:

sending, by the at least one processor, a signal from the GUI client to the relay device, indicating that the GUI client is running.

5. The method of claim 1, wherein the sampled computing device comprises at least one class of device selected from a group consisting of:

application servers, database servers, file servers, and search servers.

6. The method of claim 1, wherein the aggregate operational status value reflects at least an operational aspect sampling average page time and further comprises one or more tuples;

and wherein the calculating the aggregate operational status value further comprises classifying, by the at least one processor, the average page time sample into a category.

7. The method of claim 1, further comprising:

receiving, by the at least one processor, a sample of an operational aspect selected from a group consisting of login, ping, temperature, CPU utilization, average response time, and average response time deviation; and

classifying, by the at least one processor, the sample of the operational aspect into a category selected from five or fewer categories that apply to the operational aspect.

8. The method of claim 1, wherein the display of the hierarchical representation includes at least one visualization selected from a group of visualizations consisting of sunburst, treemap, Voronoi treemap, and cloud.

9. The method of claim 1, further comprising receiving, by the at least one processor, in the updated samples from computing devices, identification of the super-group membership and the group membership of the computing device.

10. The method of claim 1, further comprising receiving by the at least one processor, in the updated samples from computing devices a unique device ID that correlates with the super-group membership and the group membership of the computing device.

11. The method of claim 1, further comprising categorizing, by the at least one processor, the operational aspect samples by at least good and bad status categories.

12. A computing system including at least one server comprising one or more processors and memory, coupled to the one or more processors, containing computer instructions that, when executed on the processors, cause the computing system to carry out the method of claim 1.

13. A method comprising:

receiving, by at least one processor, from a sampled computing device of a plurality of sampled computing devices, an initial report of sample values that are labeled by the sampled computing device and a sampled aspect of operations, to a GUI client running on a client device, wherein the plurality of sampled computing devices are each identified by at least a group membership, a super-group membership, or a hierarchical relationship of a super-group to a group and of the group to the sampled computing device;

receiving, by at least one processor, from the sampled computing device, at least one updated sample that updates the initial report of the sampled aspect of operations or any subsequent update;

pushing the at least one updated report to the GUI client,

wherein the GUI client is adapted to;

calculate, by the at least one processor, an aggregate operational status value for at least one of the group and the super-group, wherein the aggregate operational status value comprises a combined value corresponding to the group or to the super-group;

cause, by the at least one processor, display of a hierarchical representation of the aggregate operational status value of the super-group and group; and

update, by the at least one processor, the calculated group and super-group aggregate operational status value and the corresponding hierarchical representation of the super-group and group and of an operational status of the sampled computing device, in response to at least one of;

a change in the hierarchical relationship of the super-group to the group,

a change in the hierarchical relationship of the group to the plurality of sampled computing devices, or

a change in the combined value with respect to the at least one threshold, based on the at least one updated sample.

14. The method of claim 13, further comprising receiving, by the at least one processor, a signal from the GUI client indicating that the GUI client is running.

15. The method of claim 13, wherein the aggregate operational status value reflects at least an operational aspect sampling average page time and further comprises one or more tuples;

and wherein to calculate the aggregate operational status value, the GUI client is further adapted to classify the average page time sample into a category.

16. The method of claim 13, further comprising:

receiving, by the at least one processor, a sample of an operational aspect from a group consisting of login, ping, temperature, CPU utilization, average response time, and average response time deviation; and

classifying, by the at least one processor, the sample of the operational aspect into a category selected from five or fewer categories that apply to the operational aspect.

17. The method of claim 13, further comprising categorizing, by the at least one processor, the operational aspect samples by at least good and bad status categories.

18. The method of claim 13, wherein the display of the hierarchical representation includes at least one visualization selected from a group of visualizations consisting of sunburst, treemap, Voronoi treemap, and cloud.

19. The method of claim 13, further comprising receiving, by the at least one processor, in the updated samples from the plurality of computing devices, identification of the super-group membership and the group membership of the computing device.

20. The method of claim 13, further comprising receiving, by the at least one processor, in the updated samples from computing devices, a unique device ID that correlates with the super-group membership and the group membership of the computing device.

21. A computing system comprising at least one server comprising one or more processors and memory, coupled to the one or more processors, containing computer instructions that, when executed on the processors, cause the computing system to carry out the method of claim 13.

22. A non-transitory computer-readable storage medium comprising instructions that, when executed on at least one processor, cause the at least one processor to perform operations comprising:

displaying a GUI client adapted to;

calculate an aggregate operational status value for at least one of a group and a super-group, wherein the aggregate operational status value comprises a combined value corresponding to the group or to the super-group;

cause display of a hierarchical representation of the aggregate operational status value of the super-group and the group in a hierarchical relationship corresponding to a sampled computing device, and of an operational status of the sampled computing device;

update the calculated group and super-group aggregate operational status values and the corresponding hierarchical representation of the aggregate operational status values of the super-group and group of the sampled computing device;

send, to a running GUI client, a report of sample values that are labeled by the sampled computing device and a sampled aspect of operations, wherein the sampled computing device is identified by at least a group membership, a super-group membership, or a hierarchical relationship of the super-group to the group and of the group to the sampled computing device;

receive from the sampled computing device, an updated sample that updates the report of the sampled aspect of operations; and

push the updated reports to the running GUI client or to at least one copy of the running GUI client, in response to at least one of;

a change in the hierarchical relationship of the super-group to the group,

a change in the hierarchical relationship of the group to the sampled computing device, or

a change in the combined value with respect to the at least one threshold, based on the updated sample.

23. The non-transitory computer-readable storage medium of claim 22, wherein the sampled computing device comprises at least one class of device selected from a group consisting of:

application servers, database servers, file servers, and search servers.

24. The non-transitory computer-readable storage medium of claim 22, wherein the aggregate operational status value reflects at least an operational aspect sampling average page time and further comprises one or more tuples;

and wherein to calculate the aggregate operational status value, the GUI client is further adapted to classify the average page time sample into a category.

25. The non-transitory computer-readable storage medium of claim 22, wherein the display of the hierarchical representation includes at least one visualization selected from a group of visualizations consisting of sunburst, treemap, Voronoi treemap, and cloud.