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System and methods for recording and recreating interactive user-sessions involving an on-line server

  • US 10,212,059 B2
  • Filed: 08/09/2016
  • Issued: 02/19/2019
  • Est. Priority Date: 09/08/2014
  • Status: Active Grant
First Claim
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1. A method of recording and recreating an interactive end-user journey with a web-site supported by a web-server, access to the web-site provided over a communications network, the method comprising:

  • at a computing device of an end-user, during a web session with a web browser, instantiating code modules configured to capture server and request headers from a perspective of the web browser, the server and request headers being data calls between the web browser and the web-site;

    sending, to a processing server over the communications network, an uplink journey report including said server and request headers; and

    at the processing server, in response to receipt of the uplink report journey uploaded by the computing device, executing code to interpret the server and request headers to imply real-time interactions between the (i) end-user, (ii) the web browser executing on the computing device, and (iii) the web-server thereby to re-create and present for review the interactive end-user journey from said implied real-time interactions;

    at the processing server, correlating the server and request headers with predefined flagged events related to at least one of operation of the web-server and data processing at the web-server to identify specific user-interactions during the web session; and

    identifying at least one of a negative and a positive correlation between reported end-user interactions and system operational performance, including identifying end-user interactions that are unexpected or develop into a recognizable trend for multiple end-users.

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