Technical language processor

• US 10,216,798 B2
• Filed: 02/24/2016
• Issued: 02/26/2019
• Est. Priority Date: 02/24/2016
• Status: Active Grant

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Kephart, Aaron D., Howie, Charles C., Glover, DeAundra K., Nutter, Darla, Lewis, Greg M., Price, Jesse A.
• Primary Examiner(s): Alam, Hosain T
• Assistant Examiner(s): May, Robert F
• Application Number:
  US15/052,673
• Publication Number:
  US 20170242896A1
• Time in Patent Office: 1,098 Days
• Field of Search: 707722, 714 37, 714E11029
• CPC Class Codes: G06F 11/008 Reliability or availability analysis
• CPC Class Codes: G06F 11/3006 where the computing system is distributed, e.g. networked systems, clusters, multiprocessor systems multiprogramming arrangements G06F9/46; allocation of resources G06F9/50
• CPC Class Codes: G06F 11/328 Computer systems status display G06F11/327 takes precedence
• CPC Class Codes: G06F 16/24575 using context
• CPC Class Codes: G06F 16/248 Presentation of query results
• CPC Class Codes: G06F 17/40 Data acquisition and logging for input to computer G06F3/00
• CPC Class Codes: G06F 2201/86 Event-based monitoring

Abstract

Embodiments of the present invention relate to apparatuses, systems, methods and computer program products for a technology configuration system. Specifically, the system typically provides operational data processing of a plurality of records associated with information technology operational activities, for dynamic transformation of data and evaluation of interdependencies of technology resources. In other aspects, the system typically provides technical language processing of the plurality of records for transforming technical and descriptive data, and constructing categorical activity records. The system may be configured to achieve significant reduction in memory storage and processing requirements by performing categorical data encoding of the plurality of records. The system may employ a dynamic categorical data decoding process, which delivers a reduction in processing time when the encoded records are decoded for evaluating the exposure of technology change events to technology incidents and modifying such technology change events.

Claims

1. A computerized system for technical language processing, wherein the computerized system provides a technical language processor configured for establishing technical and categorical context associated with data regarding information technology operational activities, comprising:

a computer apparatus including at least one processor, at least one memory device, and a network communication device; and

technical language processor module stored in the at least one memory device comprising computer readable instructions, that when executed by the at least one processor, cause the at least one processor to;

retrieve a first record regarding a first information technology operational activity from an activity record database, wherein the first record comprises a plurality of technology elements associated with the first information technology operational activity, wherein the first record is associated with at least one technology resource;

parse the first record to identify at least one technology motivator, wherein the technology motivator is associated with initiating the first information technology operational activity regarding the at least one technology resource;

determine one or more technology actions that are associated with the at least one technology resource and the at least one technology motivator, wherein each of the one or more technology actions is associated with at least one action term;

determine at least one technology action of the one or more technology actions associated with the first record, based on identifying the at least one action term associated with the at least one technology action in the first record;

determine a categorical context associated with the first information technology operational activity based on the at least one technology resource, the at least one technology motivator, and the at least one technology action, wherein determining the categorical context further comprises mapping the first record to the plurality of technology identifiers retrieved from the categorical context database, wherein the mapping comprises;

determining a plurality of data fields that are required for the new activity record, wherein each data field is associated with one or more aspects of the first information technology operational activity;

extracting data associated with one or more technology elements from the first record, wherein the one or more technology elements are associated with the plurality of data fields; and

associating the extracted data from the first record with the plurality of technology identifiers retrieved from the categorical context database;

construct a new activity record associated with the first information technology operational activity, wherein the new activity record comprises a plurality of data fields associated with a plurality of technology identifiers retrieved from a categorical context database; and

store the new activity record associated with the first information technology operational activity in the activity record database.

2. The system of claim 1, wherein the first record regarding a first information technology operational activity comprises descriptive data, wherein constructing the new activity record comprises transforming the descriptive data into categorical data.

3. The system of claim 1, wherein the categorical context database comprises the plurality of technology identifiers and technology language context rules.

4. The system of claim 1, wherein at least one data field of the plurality of data fields comprises technology identifiers associated with a second record of a second technology operational activity having a relationship with the first technology operational activity, wherein the second information technology operational activity is technology change activity causing the first information technology operational activity comprising an technology incident activity.

5. The system of claim 1, wherein the technical language processor module further comprises instructions that cause the at least one processor to:

analyze the plurality of technology elements associated with the first record to identify at least one defective technology element comprising defective data, wherein defective data comprises (i) missing data, (ii) incomplete data, and/or (iii) inconsistent data;

identify a type of modified data required for the at least one defective technology element based on retrieved data quality rules from a data quality database;

retrieve one or more records of a plurality of records regarding historical information technology operational activities from the activity record database based at least on the type of modified data, wherein the one or more records comprise at least one technology resource associated with the at least one technology resource of the first information technology operational activity;

determine the modified data for the at least one defective technology element based on the one or more records of historical information technology operational activities and retrieved inference rules from an inference database; and

update, in real-time, the first record stored in the activity record database with the modified data.

6. The system of claim 1, wherein the technical language processor module further comprises instructions that cause the at least one processor to:

receive user categorical context from a user via a user device, wherein the user categorical context comprises a technology resource, a technology motivator and a technology action identified by the user; and

transmit a confirmation of the user categorical context to the user device, based on determining the user categorical context is the same as the determined categorical context.

7. A computer program product for technical language processing, wherein the computer program product is configured for establishing technical and categorical context associated with data regarding information technology operational activities, comprising a non-transitory computer-readable storage medium having computer-executable instructions to:

retrieve a first record regarding a first information technology operational activity from an activity record database, wherein the first record comprises a plurality of technology elements associated with the first information technology operational activity, wherein the first record is associated with at least one technology resource;

parse the first record to identify at least one technology motivator, wherein the technology motivator is associated with initiating the first information technology operational activity regarding the at least one technology resource;

determine one or more technology actions that are associated with the at least one technology resource and the at least one technology motivator, wherein each of the one or more technology actions is associated with at least one action term;

determine at least one technology action of the one or more technology actions associated with the first record, based on identifying the at least one action term associated with the at least one technology action in the first record;

determine a categorical context associated with the first information technology operational activity based on the at least one technology resource, the at least one technology motivator, and the at least one technology action, wherein determining the categorical context further comprises mapping the first record to the plurality of technology identifiers retrieved from the categorical context database, wherein the mapping comprises;

determining a plurality of data fields that are required for the new activity record, wherein each data field is associated with one or more aspects of the first information technology operational activity;

extracting data associated with one or more technology elements from the first record, wherein the one or more technology elements are associated with the plurality of data fields; and

associating the extracted data from the first record with the plurality of technology identifiers retrieved from the categorical context database;

construct a new activity record associated with the first information technology operational activity, wherein the new activity record comprises a plurality of data fields associated with a plurality of technology identifiers retrieved from a categorical context database; and

store the new activity record associated with the first information technology operational activity in the activity record database.

8. The computer program product of claim 7, wherein the first record regarding a first information technology operational activity comprises descriptive data, wherein constructing the new activity record comprises transforming the descriptive data into categorical data.

9. The computer program product of claim 7, wherein the categorical context database comprises the plurality of technology identifiers and technology language context rules.

10. The computer program product of claim 7, wherein at least one data field of the plurality of data fields comprises technology identifiers associated with a second record of a second technology operational activity having a relationship with the first technology operational activity, wherein the second information technology operational activity is technology change activity causing the first information technology operational activity comprising an technology incident activity.

11. The computer program product of claim 7, wherein the non-transitory computer-readable storage medium further has computer-executable instructions to:

analyze the plurality of technology elements associated with the first record to identify at least one defective technology element comprising defective data, wherein defective data comprises (i) missing data, (ii) incomplete data, and/or (iii) inconsistent data;

identify a type of modified data required for the at least one defective technology element based on retrieved data quality rules from a data quality database;

retrieve one or more records of a plurality of records regarding historical information technology operational activities from the activity record database based at least on the type of modified data, wherein the one or more records comprise at least one technology resource associated with the at least one technology resource of the first information technology operational activity;

determine the modified data for the at least one defective technology element based on the one or more records of historical information technology operational activities and retrieved inference rules from an inference database; and

update, in real-time, the first record stored in the activity record database with the modified data.

12. The computer program product of claim 7, wherein the non-transitory computer-readable storage medium further has computer-executable instructions to:

receive user categorical context from a user via a user device, wherein the user categorical context comprises a technology resource, a technology motivator and a technology action identified by the user; and

transmit a confirmation of the user categorical context to the user device, based on determining the user categorical context is the same as the determined categorical context.

13. A computerized method for technical language processing, wherein the computerized method is configured for establishing technical and categorical context associated with data regarding information technology operational activities, comprising:

retrieving a first record regarding a first information technology operational activity from an activity record database, wherein the first record comprises a plurality of technology elements associated with the first information technology operational activity, wherein the first record is associated with at least one technology resource;

parsing first record to identify at least one technology motivator, wherein the technology motivator is associated with initiating the first information technology operational activity regarding the at least one technology resource;

determining or more technology actions that are associated with the at least one technology resource and the at least one technology motivator, wherein each of the one or more technology actions is associated with at least one action term;

determining at least one technology action of the one or more technology actions associated with the first record, based on identifying the at least one action term associated with the at least one technology action in the first record;

determining a categorical context associated with the first information technology operational activity based on the at least one technology resource, the at least one technology motivator, and the at least one technology action, wherein determining the categorical context further comprises mapping the first record to the plurality of technology identifiers retrieved from the categorical context database, wherein mapping comprises;

determining a plurality of data fields that are required for the new activity record, wherein each data field is associated with one or more aspects of the first information technology operational activity;

extracting data associated with one or more technology elements from the first record, wherein the one or more technology elements are associated with the plurality of data fields; and

associating the extracted data from the first record with the plurality of technology identifiers retrieved from the categorical context database;

constructing a new activity record associated with the first information technology operational activity, wherein the new activity record comprises a plurality of data fields associated with a plurality of technology identifiers retrieved from a categorical context database; and

storing the new activity record associated with the first information technology operational activity in the activity record database.

14. The computerized method of claim 13, wherein the first record regarding a first information technology operational activity comprises descriptive data, wherein constructing the new activity record comprises transforming the descriptive data into categorical data.

15. The computerized method of claim 13, wherein the categorical context database comprises the plurality of technology identifiers and technology language context rules.

16. The computerized method of claim 13, wherein at least one data field of the plurality of data fields comprises technology identifiers associated with a second record of a second technology operational activity having a relationship with the first technology operational activity, wherein the second information technology operational activity is technology change activity causing the first information technology operational activity comprising an technology incident activity.

17. The computerized method of claim 13, wherein the method further comprises:

analyzing the plurality of technology elements associated with the first record to identify at least one defective technology element comprising defective data, wherein defective data comprises (i) missing data, (ii) incomplete data, and/or (iii) inconsistent data;

identifying a type of modified data required for the at least one defective technology element based on retrieved data quality rules from a data quality database;

retrieving one or more records of a plurality of records regarding historical information technology operational activities from the activity record database based at least on the type of modified data, wherein the one or more records comprise at least one technology resource associated with the at least one technology resource of the first information technology operational activity;

determining the modified data for the at least one defective technology element based on the one or more records of historical information technology operational activities and retrieved inference rules from an inference database; and

updating, in real-time, the first record stored in the activity record database with the modified data.