Systems and methods for determining social perception

• US 10,217,051 B2
• Filed: 06/17/2015
• Issued: 02/26/2019
• Est. Priority Date: 08/04/2011
• Status: Active Grant

• Current Assignee: Smart Information Flow Technologies LLC
• Original Assignee: Smart Information Flow Technologies LLC
• Inventors: Miller, Christopher A., Wu, Peggy, Rye, Jeffrey M., Funk, Harry B., Ott, Tammy Elizabeth, Schmer-Galunder, Sonja Maria
• Primary Examiner(s): Chen, Alan
• Application Number:
  US14/742,378
• Publication Number:
  US 20150339336A1
• Time in Patent Office: 1,350 Days
• Field of Search: None
• CPC Class Codes: G06F 16/2282 Tablespace storage structures; Management thereof
• CPC Class Codes: G06F 16/23 Updating
• CPC Class Codes: G06F 17/00 Digital computing or data processing equipment or methods, specially adapted for specific functions information retrieval, database structures or file system structures therefor G06F16/00
• CPC Class Codes: G06N 5/02 Knowledge representation; Symbolic representation
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

A system for evaluating communicative acts between communicative pairs to determine a social perception network representation. Each communicative pair includes two entities participating in a communicative act. The system includes a patterns database storing behavior recognition patterns defining particular behaviors that may be used in the communicative acts and a social perception score associated with each of the particular behaviors. The scoring processor determines a first pairwise social perception score for each communicative pair based on the particular behaviors in the communicative acts occurring during a first time frame. The scoring processor determines a different first pairwise social perception score for each of the communicative pairs during a first time frame and determines a different second social perception score for each of the communicative pairs during a second time frame. The communications network aggregation processor combines the pairwise social perception scores into a first social perception network representation.

Claims

1. A system for evaluating communicative acts to determine a social perception network representation based on communicative acts between a plurality of communicative pairs, each of the plurality of communicative pairs including two communicating entities participating in a corresponding one or more of the communicative acts, the system comprising:

a patterns database storing behavior recognition patterns defining particular behaviors that may be used in the communicative acts and a social perception score associated with each one of the particular behaviors;

a scoring processor in communication with the patterns database and configured to determine a first pairwise social perception score for the communicative pair based on ones of the particular behaviors identified in the communicative acts between the two communicating entities of the communicative pair occurring during a first time frame, wherein;

the communicative pair is one of a plurality of communicative pairs each including a different two communicating entities, and

the scoring processor is configured to determine a different first pairwise social perception score for each one of the plurality of communicative pairs based on ones of the particular behaviors identified in the communicative acts between a corresponding one of the different two communicating entities of the communicative pair during the first time frame and to determine a different second pairwise social perception score for each one of the plurality of communicative pairs based on ones of the particular behaviors identified in the communicative acts between a corresponding one of the different two communicating entities of the communicative pair during a second time frame differing from the first time frame; and

a communications network aggregation processor configured to combine the different first pairwise social perception scores for each one of the plurality of communicative pairs, received from the scoring processor, into a first social perception network representation including a plurality of entities in the social perception network and indicating a first respective social perception level of each of the plurality of entities relative to other ones of the plurality of entities during the first time frame and to combine the different second pairwise social perception scores for each one of the plurality of communicative pairs, received from the scoring processor, into a second social perception network representation including the plurality of entities in the social perception network and indicating a second respective social perception level of each of the plurality of entities relative to other ones of the plurality of entities during the second time frame, the plurality of entities including the two communicating entities of each one of the plurality of communicative pairs.

2. The system of claim 1, further comprising one or more output writers configured to present at least the first social perception network representation and the second social perception network representation to indicate changes in respective social perception levels over time.

3. The system of claim 1, further comprising one or more output writers configured to present at least the first pairwise social perception scores and the second pairwise social perception scores for one of the plurality of communicative pairs to indicate changes in respective social perception levels between the different communicating entities in the communicative pair over time.

4. The system of claim 1, further comprising a communications network extractor configured to determine a network based on entity linking indications of the communicative acts.

5. The system of claim 1, further comprising one or more output writers configured to arrange one or more of the first pairwise social perception scores for each one of the plurality of communicative pairs and the first social perception network representation into a graphical representation thereof to be viewed via one or more of a user interface and a printed document.

6. The system of claim 1, wherein:

the scoring processor is configured to;

determine an act perception score for each of the communicative acts based on analysis of individual elements of a respective one of the communicative acts occurring during the first time frame, and

if multiple act perception scores are determined for the communicative pair, then combine the multiple act perception scores for the communicative pair to determine the first pairwise social perception score between the two communicating entities of the communicative pair.

7. The system of claim 6, wherein:

the scoring processor is further configured to analyze the individual elements of each of the communicative acts to determine the social perception score for each of the individual elements of each one of the communicative acts based on the particular behaviors identified in each one of the communicative acts and the behavior recognition patterns stored in the database, and

the act perception score is based on a combination of the social perception scores for each of the individual elements of the respective one of the communicative acts.

8. The system of claim 7, further comprising:

a culture specific value database including a plurality of cultural modules each configured to at least one of augment and alter one or more of the social perception scores associated with one or more of the particular behaviors and the summation of the social perception scores, wherein;

the scoring processor is configured to determine the social perception score for each of the individual elements of each one of the communicative acts based on the particular behaviors identified in each one of the communicative acts, the behavior recognition patterns stored in the database, and a preselected one of the plurality of cultural modules from the culture specific value database.

9. The system of claim 8, further comprising a discourse parser configured to receive the communicative acts and to decompose each of the communicative acts into the individual elements for analysis by the scoring processor.

10. The system of claim 1, wherein the scoring processor automatically determines the first airwise social perception score for each based on analysis of the communicative acts upon receipt of data representing corresponding ones of the communicative acts.

11. The system of claim 1, wherein each first pairwise social perception score is further based on a ranked imposition of each of the communicative acts for the communicative pair.

12. A method of constructing organizational charts, the method comprising:

gathering data regarding a plurality of captured communicative acts occurring between two parties during a first time period, the two parties defining a sender and receiver pair;

using a processor and predefined behavior based patterns stored in at least one database to score each of the plurality of captured communicative acts occurring during the first time period to determine a plurality of first social perception scores for the sender and receiver pair, each one of the plurality of first social perception scores representing a perceived social difference between the sender and receiver pair for a respective one of the plurality of captured communicative acts during the respective one of the plurality of captured communicative acts occurring during the first time period; and

combining the plurality of first social perception scores for the captured communicative acts occurring between the sender and receiver pair during the first time period to construct a combined first social perception score for the sender and receiver pair indicating the perceived social difference between the sender and receiver pair during the first time period based on the plurality of captured communicative acts between the sender and receiver pair during the first time period, wherein the sender and receiver pair is one of a plurality of sender and receiver pairs in a group, and the processor determines a different combined first social perception score for each one of the of the plurality of sender and receiver pairs;

using an aggregating hardware engine to aggregate the different combined first social perception scores for each of the plurality of sender and receiver pairs to construct a first organizational chart for the group, the first organizational chart for the group indicating relative social perceptions between all individuals in the group that form part of the plurality of sender and receiver pairs during the first time period;

determining a second social perception score for the sender and receiver pair indicating the perceived social distance between the sender and the receiver pair during a second time period that differs from the first time period, the second social perception score being based on a plurality of captured communicative acts between the second and receive pair during the second time period.

13. The method of claim 12, further comprising comparing the second social perception score for the sender and receiver pair to the first social perception score for the sender and receiver pair to analyze the change in perceived social distance between the sender and the receiver pair over time.

14. The method of claim 12, further comprising:

using the aggregating hardware engine to aggregate the different combined second social perception scores for each of the plurality of sender and receiver pairs to construct a second organizational chart for the group, the second organizational chart for the group indicating relative social perceptions between all individuals in the group that form part of the plurality of sender and receiver pairs during the second time period; and

comparing the first organization chart for the group to the second organizational chart for the group to determine social perception changes in the group over time.

15. The method of claim 12, wherein:

the predefined behavior based patterns stored in the at least one database include scoring values for a plurality of communication components that may be extracted from each of the plurality of captured communicative acts, and

using the processor and the predefined behavior based patterns to score each of the plurality of captured communicative acts includes;

breaking each of the plurality of captured communicative acts into identified ones of the plurality of communication components,

scoring each of the identified ones of the plurality of communication components based on the predefined behavior patterns, and

summing scores of each of the identified ones of the plurality of communication components to determine a first social perception score for the sender and receiver pair corresponding to each of the plurality of captured communicative acts occurring between the sender and receiver pair.

16. The method of claim 15, wherein using the processor and the predefined behavior patterns stored in the at least one database to score each of the plurality of captured communicative acts includes ranking a level of imposition included in each corresponding one of the plurality of captured communicative acts.

17. The method of claim 12, wherein a hardware engine performs the combining the social perception scores operation.

18. The method of claim 12, further comprising determining a non-politeness based network based on non-politeness based characteristics of the plurality of captured communicative acts, wherein aggregating the different combined first social perception scores for the plurality of captured communicative acts to construct the organizational chart for the group is determined with reference to the non-politeness based network.

19. The method of claim 12, wherein:

the predefined behavior based patterns include a general set of behavior scoring patterns and a set of predefined cultural scoring values corresponding to an identified culture of the group, and

the using the processor and predefined behavior based patterns to determine the first social perception score is performed using the general set of behavior scoring patterns as one or more of modified and supplemented by the set of predefined cultural scoring values corresponding to the identified culture of the group.

20. The method of claim 12, wherein the organization of entities within the group is not fully known to the processor prior to using the processor and predefined behavior based patterns to score each of the plurality of captured acts and prior to combining the plurality of first social perception scores.

21. A computer program product for determining social perception networks, the computer program product comprising a non-transitory computer readable storage medium having computer-readable program code portions stored therein, the computer-readable program code portions comprising:

a first executable portion for receiving a representation for each of a plurality of communicative acts occurring between a pair of communicative entities during each of a first time frame and a second time frame that differs from the first time frame; and

a second executable portion for determining a first pairwise social perception score for the communicative pair during the first time frame and for determining a second pairwise social perception score for the communicative pair during the second time frame, wherein the first pairwise social perception score is based on behavior strategies used during the plurality of communicative acts occurring between the pair of communicative entities during the first time frame, and the second pairwise social perception score is based on behavior strategies used during the plurality of communicative acts occurring between the pair of communicative entities during the second time frame;

wherein;

the pair of communicative entities are part of an organization having more than two entities,

the second executable portion determines a first pairwise social perception score and a second social perception score for other entities in the organization based on communicative acts in addition to the plurality of communicative acts between the pair of communicative entities, and

the computer program product further includes a third executable portion for compiling the first pairwise social perception scores for the pair of communicative entities and the other entities in the organization to construct a first social perception network for the organization indicating relative social perception between all entities in the organization that participated in the plurality of communicative acts and the communicative acts in addition to the plurality of communicative acts during the first time frame.

22. The computer program product of claim 21, wherein:

the third executable portion is also for compiling the second pairwise social perception scores for the pair of communicative entities and the other entities in the organization to construct a second social perception network for the organization indicating relative social perception between all entities in the organization that participated in the plurality of communicative acts and the communicative acts in addition to the plurality of communicative acts during the second time frame, and

the computer product further includes a fourth executable portion for at least one of comparing the second pairwise social perception scores to the first pairwise social perception scores to determine changes in the social perception between the pair of communicative entities over time and comparing the second social perception network to the first social perception network to determine changes in organizational social perceptions over time.