Systems and methods for confirming an identity of an individual, for example, at a locker bank

• US 10,217,079 B2
• Filed: 12/04/2014
• Issued: 02/26/2019
• Est. Priority Date: 10/14/2013
• Status: Active Grant

• Current Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Original Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Inventors: Robinson, Kalin, Carder, David, Gillen, Robert J.
• Primary Examiner(s): Allen, Akiba K
• Application Number:
  US14/561,041
• Publication Number:
  US 20150106295A1
• Time in Patent Office: 1,545 Days
• Field of Search: 705339, 705 2681, 705330, 705332, 705333, 705337, 235385, 700243
• CPC Class Codes: G06F 21/62 Protecting access to data via a platform, e.g. using keys or access control rules
• CPC Class Codes: G06F 2221/2141 Access rights, e.g. capability lists, access control lists, access tables, access matrices
• CPC Class Codes: G06Q 10/0836 Recipient pick-ups
• CPC Class Codes: G06Q 10/0838 Historical data

Abstract

Systems, according to various embodiments, are adapted to use any of a variety of different techniques to identify an individual. In particular embodiments, the system is adapted to, at least partially in response to confirming the identity of a consignee of a parcel, provide the consignee with access to a parcel stored within a secured locker. In particular embodiments, the system may use the current or past location of the consignee, or information from one or more objects physically associated with the consignee (e.g., a portable computing device or an electronic or paper info notice) to verify the consignee'"'"'s identity.

Claims

1. A computer-implemented method for directing one or more parcels having a consignee to a suitable locker bank location and facilitating a release of the one or more parcels from the suitable locker bank location, the method comprising:

receiving, by a processor, a first indication that delivery of one or more parcels is not possible to the consignee at a primary delivery location;

determining, by a processor, a suitable locker bank location based at least in part on the primary delivery location;

facilitating delivery of the parcel to the suitable locker bank location;

receiving, by a processor, from a computing device associated with the suitable locker bank location, a first request to deliver the one or more parcels to the suitable locker bank location;

at least partially in response to receiving the first request, unlocking, by a processor, one or more lockers at the suitable locker bank location;

receiving, by a processor, a second indication that the one or more parcels have been placed in a particular one of the one or more lockers;

at least partially in response to receiving the second indication, associating, by a processor, the one or more parcels with the particular one of the one or more lockers;

receiving, by a processor, from an individual at the computing device associated with the suitable locker bank, a second request to retrieve the one or more parcels from the particular one of the one or more lockers;

at least partially in response to receiving the second request, confirming an identity, by a processor, of the individual as an individual authorized to retrieve the one or more parcels, wherein confirming the identity comprises;

receiving, by a processor, one or more pieces of package level detail information that at least partially identifies the consignee;

receiving, by a processor, one or more pieces of identifying information associated with the individual;

comparing, by a processor, the one or more pieces of package level detail information with the one or more pieces of identifying information to determine whether the one or more pieces of identifying information at least partially match the one or more pieces of package level detail information;

at least partially in response to determining that the one or more pieces of identifying information at least partially match the one or more pieces of package level detail information, at the suitable locker bank location, confirming the identity of the individual as the one or more individuals authorized to retrieve the one or more parcels for the consignee, wherein confirming the identity of the individual comprises;

receiving identifying data from a mobile device associated with the individual, the identifying data being unique to the individual and including at least a current location of the individual,

using the identifying data to confirm the identity of the individual, and

using the current location of the individual to confirm that the individual is at the suitable locker bank location; and

at least partially in response to confirming the identity of the individual, facilitating, by a processor, the release of the one or more parcels from the particular one of the one or more lockers to the individual, wherein facilitating the release of the one or more parcels from the particular one of the one or more lockers to the individual comprises substantially automatically unlocking a door of the particular one of the one or more lockers containing the one or more parcels to provide the individual with physical access to an interior of the particular one of the one or more lockers.

2. The computer-implemented method of claim 1, further comprising:

receiving from the consignee, by a processor, a third request to view tracking information associated with the one or more parcels; and

at least partially in response to receiving the third request, displaying, by a processor, the tracking information and a location of the suitable locker bank to the consignee.

3. The computer-implemented method of claim 1, wherein:

the consignee is associated with a consignee account associated with a carrier responsible for handling the one or more parcels; and

the method further comprises notifying the consignee via the consignee account, by a processor, at least partially in response to receiving the second indication, of the delivery of the one or more parcels to the suitable locker bank location.

4. The computer-implemented method of claim 3, wherein:

the notification to the consignee comprises a machine-readable indicia, the machine-readable indicia being associated with the one or more parcels; and

receiving the second request comprises receiving, by a processor, information derived from a reading, by a machine-readable indicia reading device, of the machine-readable indicia at the suitable locker bank location.

5. The computer-implemented method of claim 4, wherein:

the machine-readable indicia is further associated with the consignee account; and

at the suitable locker bank location, confirming the identity of the individual further comprises substantially automatically confirming the identity of the individual based at least in part on receiving the information.

6. The computer-implemented method of claim 5, wherein the individual is selected from a group consisting of:

i. the consignee; and

ii. an individual on behalf of the consignee.

7. The computer-implemented method of claim 1, wherein:

at the suitable locker bank location, confirming the identity of the individual further comprises;

reading, via a card reader associated with the computing device associated with the suitable locker bank location, an identification card associated with the individual;

at least partially in response to reading the identification card;

verifying, by a processer, an authenticity of the identification card; and

determining, by a processor, the one or more pieces of identifying information associated with the individual;

at least partially in response to verifying the authenticity of the identification card and determining the one or more pieces of identifying information, comparing, by a processor, the one or more pieces of package level detail information with the one or more pieces of identifying information;

at least partially in response to comparing the one or more pieces of package level detail information with the one or more pieces of identifying information, determining, by a processor, whether at least a threshold number of the one or more pieces of identifying information are substantially similar to the one or more pieces of package level detail information; and

at least partially in response to determining that at least the threshold number of the one or more pieces of identifying information are substantially similar to the one or more pieces of package level detail information, confirming, by a processor, the identity of the individual.

8. The computer-implemented method of claim 1, further comprising determining whether a threshold number of the one or more pieces of identifying information at least partially match the one or more pieces of package level detail information, wherein:

the one or more pieces of package level detail information comprise a first name of the consignee, a last name of the consignee, and an address of the consignee;

the one or more pieces of identifying information comprise a first name of the individual, a last name of the individual, and an address of the individual;

the threshold number is two pieces of the one or more pieces of package level detail information and the one or more pieces of identifying information; and

at the suitable locker bank location, confirming the identity of the individual as an individual authorized to retrieve the one or more parcels comprises determining that;

the last name of the consignee is the last name of the individual;

the address of the consignee is the address of the individual; and

the first name of the consignee is a name other than the first name of the individual.

9. The computer-implemented method of claim 1, wherein:

the one or more pieces of package level detail information comprise two or more pieces of information selected from the group consisting of;

i. a first name of the consignee;

ii. a last name of the consignee;

iii. a house number of the consignee;

iv. a street of residence of the consignee;

v. a zip code of residence of the consignee;

vi. a city of residence of the consignee;

vii. a state of residence of the consignee; and

viii. an unit number of the consignee; and

the one or more pieces of identifying information comprise two or more pieces of information selected from the group consisting of;

i. a first name of the individual;

ii. a last name of the individual;

iii. a house number of the individual;

iv. a street of residence of the individual;

v. a zip code of residence of the individual;

vi. a city of residence of the individual;

vii. a state of residence of the individual;

viii. a unit number of the consignee; and

ix. a location of the individual.

10. The computer-implemented method of claim 1, wherein:

at the suitable locker bank location, confirming the identity of the individual further comprises;

receiving, by a processor, from the individual, a telephone number associated with the individual;

determining, based at least in part on the telephone number, the one or more pieces of identifying information associated with the individual;

comparing, by a processor, the one or more pieces of package level detail information with the one or more pieces of identifying information;

at least partially in response to comparing the one or more pieces of package level detail information with the one or more pieces of identifying information, determining, by a processor, whether at least a threshold number of the one or more pieces of identifying information are substantially similar to the one or more pieces of package level detail information; and

at least partially in response to determining that at least the threshold number of the one or more pieces of identifying information are substantially similar to the one or more pieces of package level detail information, confirming the identity of the individual.

11. The computer-implemented method of claim 10, wherein:

the method further comprises at least partially in response to determining that at least the threshold number of the one or more pieces of identifying information are substantially similar to the one or more pieces of package level detail information, providing a PIN number to the individual; and

at the suitable locker bank location, confirming the identity of the individual further comprises receiving, from the individual, by a processor, input of the PIN number.

12. The computer-implemented method of claim 1, wherein confirming the identity of the individual further comprises:

receiving original delivery location information for the parcel;

receiving, as the identifying information, geographic history information for the individual, the geographic history information comprising information regarding one or more locations visited by the individual in the past on a regular basis;

using the original delivery location information and the geographic history information to determine whether the individual has visited the original delivery location on a regular basis; and

at least partially in response to determining that the individual has visited the original delivery location on a regular basis, confirming the identity of the individual.

13. The computer-implemented method claim 1, wherein confirming the identity of the individual further comprises:

receiving a phone number from the individual, the phone number being associated with the mobile device associated with the individual;

using the phone number to determine a current location of the mobile phone;

receiving, as the identifying data, a current location of the mobile device;

using the current location of the mobile device to confirm that the mobile device is at the suitable locker bank location; and

at least partially in response to confirming that the mobile device is at the suitable locker bank location, confirming the identity of the individual.

14. The computer-implemented method of claim 1, wherein confirming the identity of the individual further comprises:

receiving, as identifying data, a current location of the individual from a social media account associated with the mobile device associated with the individual;

using the current location of the individual to confirm that the individual is at the suitable locker bank location; and

at least partially in response to confirming that the individual is at the suitable locker bank location, confirming the identity of the individual.

15. The computer-implemented method of claim 1, wherein confirming the identity of the individual further comprises:

receiving first identifying information associated with an electronic delivery notification device that was left at the primary delivery location when an attempt was made to deliver the parcel to the primary delivery location;

using an automated system at the suitable locker bank to receive second identifying information from an electronic delivery notification device in the possession of the individual;

determining whether the first identifying information matches the second identifying information; and

in response to determining that the first identifying information matches the second identifying information, confirming the identity of the individual.

16. A non-transitory computer-readable medium storing computer-executable instructions for:

receiving, from an individual at a computing device associated with a particular locker bank, a request to retrieve a parcel from the particular locker bank, the parcel having a consignee and currently being stored in a particular locker at the particular locker bank;

retrieving one or more pieces of package level detail information that at least partially identifies the consignee;

at least partially in response to receiving the request, at the particular locker bank, confirming an identity of the individual as an individual who is authorized to retrieve the parcel based at least in part on the one or more pieces of package level detail information, wherein confirming the identity of the individual comprises;

receiving, from a mobile device associated with the individual, one or more pieces of identifying information that are unique to the individual and that include at least a current location of the individual;

comparing the one or more pieces of package level detail information with the one or more pieces of identifying information to determine whether the one or more pieces of identifying information at least partially match but are not completely identical to the one or more pieces of package level detail information;

using the current location of the individual, confirming the individual is at the suitable locker bank location; and

at least partially in response to confirming the identity of the individual as the individual who is authorized to retrieve the parcel, facilitating a release of the parcel from the particular locker to the individual, wherein facilitating the release of the parcel from the particular locker to the individual comprises substantially automatically unlocking a door of the particular locker to provide the individual with physical access to an interior of the particular locker.

17. The non-transitory computer-readable medium of claim 16, wherein:

the non-transitory computer-readable medium further stores computer-executable instructions for;

receiving, by a processor, via a card reader associated with a computing device associated with the particular locker bank, input of an identification card associated with the individual; and

at least partially in response to receiving the input of the identification card;

verifying an authenticity of the identification card; and

determining an additional one or more pieces of identifying information associated with the individual; and

confirming the identity of the individual further comprises;

at least partially in response to verifying the authenticity of the identification card and determining the additional one or more pieces of identifying information, comparing the one or more pieces of package level detail information with the additional one or more pieces of identifying information;

at least partially in response to comparing the one or more pieces of package level detail information with the additional one or more pieces of identifying information, determining whether at least a threshold number of the additional one or more pieces of identifying information are substantially similar to the one or more pieces of package level detail information; and

at least partially in response to determining that at least the threshold number of the additional one or more pieces of identifying information are substantially similar to the one or more pieces of package level detail information, confirming the identity of the individual.

18. The non-transitory computer-readable medium of claim 17, wherein the card reader comprises:

at least one camera that is adapted to capture an image of a card; and

at least one processor that is adapted to use optical character recognition techniques to read data from the card.

19. The non-transitory computer-readable medium of claim 16, wherein:

the non-transitory computer-readable medium further stores computer-executable instructions for;

receiving, a telephone number associated with the mobile device associated with the individual; and

determining, based at least in part on the telephone number, the one or more pieces of identifying information associated with the individual; and

confirming the identity of the individual further comprises;

comparing the one or more pieces of package level detail information with the one or more pieces of identifying information;

at least partially in response to comparing the one or more pieces of package level detail information with the one or more pieces of identifying information, determining whether at least a threshold number of the one or more pieces of identifying information are substantially similar to the one or more pieces of package level detail information; and

at least partially in response to determining that at least the threshold number of the one or more pieces of identifying information are substantially similar to the one or more pieces of package level detail information, confirming the identity of the individual.

20. The non-transitory computer-readable medium of claim 17, wherein:

the individual is the consignee; and

the non-transitory computer-readable medium further stores computer-executable instructions for;

determining, based at least in part on the one or more pieces of package level detail information, whether the consignee is associated with a consignee account associated with a carrier responsible for handling the parcel; and

at least partially in response to determining that the consignee is associated with the consignee account, substantially automatically confirming the identity of the individual.

21. The non-transitory computer-readable medium of claim 20, wherein:

the non-transitory computer-readable medium further stores computer-executable instructions for notifying the consignee via the consignee account of an availability of the parcel at the particular locker bank for retrieval, the notification comprising a machine-readable indicia associated with the consignee account and the parcel; and

confirming the identity of the individual further comprises receiving, from the mobile device, via a machine-readable indicia scanner associated with the computing device associated with the particular locker bank, the machine-readable indicia.

22. A computer system for facilitating release of a parcel to a consignee comprising:

at least one processor, wherein the computer system is configured for;

receiving, from the consignee at a computing device associated with a particular locker bank, a request to retrieve the parcel from the particular locker bank, the parcel being associated with the consignee and currently being stored in a particular locker at the particular locker bank;

retrieving one or more pieces of package level detail information that at least partially identifies the consignee;

determining, based at least in part on the one or more pieces of package level detail information, whether the consignee is a subscribed consignee having a consignee account associated with a carrier responsible for handling the parcel;

at least partially in response to determining that the consignee is a subscribed consignee, substantially automatically confirming an identity of the consignee;

at least partially in response to determining that the consignee is an unsubscribed consignee;

prompting the consignee to provide identification;

receiving the identification from the consignee, wherein the identification is unique to the consignee and is received from a mobile device associated with the consignee;

at least partially in response to receiving the identification from the mobile device, determining, based at least in part on the identification, one or more pieces of identifying information associated with the consignee; and

at least partially in response to determining the one or more pieces of identifying information, at the particular locker bank, confirming the identity of the consignee and that the consignee is authorized to pick up the parcel based at least in part on the one or more pieces of package level detail information and the one or more pieces of identifying information, wherein confirming the identity of the consignee comprises;

receiving a current location of the consignee from the mobile device,

using the current location of the consignee to confirm that the consignee is at the suitable locker bank location, and

comparing the one or more pieces of package level detail information with the one or more pieces of identifying information to determine whether the one or more pieces of identifying information at least partially match the one or more pieces of package level detail information;

authorizing a release of the parcel to the consignee based on determining the one or more pieces of identifying information at least partially match the one or more pieces of package level detail information and the consignee is at the suitable locker bank location; and

at least partially in response to confirming the identity of the consignee and authorizing the release of the parcel, facilitating the release of the parcel from the particular locker to the consignee wherein facilitating the release of the parcel from the particular locker to the consignee comprises substantially automatically unlocking a door of the particular locker to provide the consignee with physical access to an interior of the particular locker.

23. The computer system of claim 22, wherein:

the identification comprises an identification card stored on the mobile device; and

the computer system is further configured for;

determining an authenticity of the identification card; and

at least partially in response to confirming the authenticity of the identification card, determining the one or more pieces of identifying information from the identification card.

24. The computer system of claim 22, wherein:

the identification comprises a mobile telephone number; and

the computer system is further configured for;

providing a PIN number to the consignee by transmitting the PIN number using the mobile telephone number;

receiving input of the PIN number from the consignee; and

at least partially in response to receiving the input of the PIN number, facilitating the release of the parcel from the particular locker to the consignee.

25. The computer system of claim 24, wherein determining, based at least in part on the identification, the one or more pieces of identifying information comprises:

retrieving billing information associated with the mobile telephone number; and

determining the one or more pieces of identifying information based at least in part on the billing information.

26. A non-transitory computer-readable medium storing computer-executable instructions for:

receiving, from an individual at a computing device associated with a particular locker bank, a request to retrieve a parcel from the particular locker bank, the parcel having a consignee and being stored in a particular locker at the particular locker bank at the time of the request;

receiving original delivery location information for the parcel;

receiving geographic history information for the individual, the geographic history information comprising information regarding one or more locations visited by the individual in the past on a regular basis;

using the original delivery location information and the geographic history information to determine whether the individual has visited the original delivery location on a regular basis;

at least partially in response to determining that the individual has visited the original delivery location on a regular basis, confirming that the individual is authorized to retrieve the parcel;

at least partially in response to determining that the individual has not visited the original delivery location on a regular basis;

retrieving one or more pieces of package level detail information associated with the parcel;

prompting the individual to provide identification;

receiving the identification from the individual;

receiving a current location of the individual from a mobile device;

at least partially in response to receiving the identification, determining, based at least in part on the identification, one or more pieces of identifying information associated with the individual;

using the current location of the individual to confirm that the individual is at the particular locker bank;

comparing the one or more pieces of package level detail information with the one or more pieces of identifying information to determine whether the one or more pieces of identifying information at least partially match but are not completely identical to—

the one or more pieces of package level detail information;

at least partially in response to determining that the one or more pieces of identifying information at least partially match but are not completely identical to—

the one or more pieces of package level detail information, authorizing the individual to retrieve the parcel; and

at least partially in response to authorizing the individual to retrieve the parcel and based on confirming that the individual is at the particular locker bank, facilitating a release of the parcel from the particular locker to the individual, wherein facilitating the release of the parcel from the particular locker to the individual comprises substantially automatically unlocking a door of the particular locker to provide the individual with physical access to an interior of the particular locker.

27. The non-transitory computer-readable medium of claim 26, wherein the step of receiving geographic history information for the individual comprises receiving the geographic history information from a computing device associated with the individual.