Interactive digital platform

• US 10,217,092 B1
• Filed: 11/22/2013
• Issued: 02/26/2019
• Est. Priority Date: 11/08/2013
• Status: Active Grant

• Current Assignee: Block, Inc. (f/k/a Square, Inc.)
• Original Assignee: Block, Inc. (f/k/a Square, Inc.)
• Inventors: Maxwell, David W., Myrick, Lauren A., Ng, Tiffany Y., Strong, Riley McElroy, Lettau, Tyler James
• Primary Examiner(s): Kucab, Jamie R
• Application Number:
  US14/088,141
• Time in Patent Office: 1,922 Days
• Field of Search: 705 1434
• CPC Class Codes: G06Q 20/047 using payment protocols involving electronic receipts
• CPC Class Codes: G06Q 20/12 specially adapted for electronic shopping systems
• CPC Class Codes: G06Q 20/209 Specified transaction journal output feature, e.g. printed receipt or voice output
• CPC Class Codes: G06Q 20/34 using cards, e.g. integrated circuit [IC] cards or magnetic cards
• CPC Class Codes: G06Q 30/0207 Discounts or incentives, e.g. coupons or rebates
• CPC Class Codes: G06Q 30/0234 Rebates after completed purchase
• CPC Class Codes: G06Q 30/0235 constrained by time limit or expiration date
• CPC Class Codes: G06Q 30/0281 Customer communication at a business location, e.g. providing product or service information, consulting
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions

Abstract

A technique is disclosed for generating an interactive digital receipt on a user device, where the receipt offers an engagement platform for merchants and customers to interact on a continuous basis. The interactive digital receipt is generated in response to an occurrence of a particular financial transaction. The receipt includes a plurality of time-based interactive components to enable the merchant and the customer to interact with one another. The plurality of time-based interactive components includes a promotion component, a tipping component, a feedback component, and a loyalty rewards component. Each component is associated with a timeframe which defines a time period for which the customer may interact with the component. Content presented via each component changes corresponding to the time period. The time period can range from a limited time period to an unlimited time period.

Claims

1. A method of providing an interactive digital receipt, comprising:

receiving, by an interactive digital receipt system and from a first mobile device associated with a merchant, an indication of a payment transaction between a customer and the merchant instantiated on the first mobile device;

generating, by the interactive digital receipt system as part of the payment transaction, an interactive digital receipt that includes an indication of a payment amount associated with the payment transaction and an interactive promotion component for redeeming a promotional reward;

transmitting, by the interactive digital receipt system and to a second mobile device associated with the customer, the interactive digital receipt;

receiving, by the second mobile device and from the interactive digital receipt system, the interactive digital receipt;

presenting, at the second mobile device, the interactive digital receipt;

enabling, by the interactive digital receipt at the second mobile device, the interaction promotion component for a promotion timeframe that defines a time period during which input to the interactive promotion component to redeem the promotional reward is effective;

receiving, by the interactive digital receipt system and from the second mobile device, an interactive input submitted by the customer within the promotion timeframe to redeem the promotional reward;

disabling, by the interactive digital receipt at the second mobile device after the end of the promotion timeframe, the interaction promotion component; and

processing, by the interactive digital receipt system, the interactive input to generate the promotional reward, wherein the promotional reward is configured to decrease in value based on a time of submission of the interactive input with respect to the promotion timeframe, the promotional reward having at least a first value at a first time and a second value at a second time, wherein the first time and the second time are before the expiration of the promotion timeframe and the first value is different from the second value.

2. The method of claim 1, wherein the interactive input includes at least one of:

participation in an interactive game associated with the merchant;

completion of an activity associated with the merchant;

or completion of an activity associated with a third party associated with the merchant.

3. The method of claim 1, wherein the promotional reward is configured to decrease in value at a rate configured by the merchant.

4. The method of claim 1, wherein the interactive digital receipt further includes an interactive feedback component for the customer to submit feedback associated with the payment transaction, wherein the interactive feedback component remains available for a feedback timeframe that defines a particular time period for the customer to submit the feedback using the interactive feedback component.

5. The method of claim 1, wherein the interactive digital receipt further includes an interactive loyalty rewards component for the customer to maintain a rewards record of purchases from a plurality of payment transactions over a span of time.

6. The method of claim 4, wherein the interactive feedback component is configured to generate a time-based reward for submission of the feedback, wherein a value of the time-based reward is defined based on a time of submission of the feedback.

7. The method of claim 1, wherein the interactive digital receipt includes an interactive tipping component that enables the customer to submit a gratuity amount associated with the payment transaction subsequent to the interactive digital receipt being transmitted to the customer, the interactive tipping component remaining available for a gratuity timeframe that defines a time period for the customer to submit the gratuity amount using the interactive tipping component.

8. The method of claim 1, further comprising:

generating for the customer an interactive transaction record that is accessible via the interactive digital receipt, the interactive transaction record comprising a plurality of transaction records completed between the customer and the merchant; and

for each new financial transaction between the customer and the merchant, updating the interactive transaction record.

9. A non-transitory computer-readable storage medium storing instructions that, when executed by a computing system, cause the computing system to perform operations for providing an interactive digital receipt, the operations comprising:

receiving, from a first mobile device associated with a merchant, an indication of a payment transaction between a customer and the merchant, the payment transaction being instantiated on the first mobile device;

generating, as part of the payment transaction, an interactive digital receipt that includes an indication of a payment amount associated with the payment transaction and an interactive promotion portion for redeeming a promotional reward, the interactive digital receipt configured to enable the interactive promotion portion at a second mobile device associated with the customer for a promotion timeframe that defines a time period during which input to the interactive promotion component to redeem the promotional reward via the interactive promotion portion is effective;

transmitting, to the second mobile device, the interactive digital receipt;

receiving, from the second mobile device, an interactive input submitted within the promotion timeframe by the customer to redeem the promotional reward; and

processing the interactive input to generate the promotional reward, wherein the promotional reward is configured to decrease in value based on a time of submission of the interactive input with respect to the promotion timeframe, the promotional reward having at least a first value at a first time and a second value at a second time, wherein the first time and the second time are before the expiration of the promotion timeframe and the first value is different from the second value.

10. The non-transitory computer-readable storage medium of claim 9, wherein the interactive input includes at least one of:

participation in an interactive game associated with the merchant;

completion of an activity associated with the merchant;

or completion of an activity associated with a third party associated with the merchant.

11. The non-transitory computer-readable storage medium of claim 9, wherein the promotional reward is configured to decrease in value at a rate configured by the merchant.

12. The non-transitory computer-readable storage medium of claim 9, wherein the interactive digital receipt further includes an interactive feedback portion enabling the customer to submit feedback associated with the payment transaction, wherein the interactive feedback portion remains available for a feedback timeframe that defines a particular time period for the customer to submit the feedback using the interactive feedback portion.

13. The non-transitory computer-readable storage medium of claim 12, wherein the interactive feedback portion is configured to generate a time-based reward for submission of the feedback, wherein a value of the time-based reward is defined based on a time of submission of the feedback.

14. The non-transitory computer-readable storage medium of claim 9, wherein the interactive digital receipt further includes an interactive loyalty rewards portion for the customer to maintain a rewards record of purchases from a plurality of payment transactions over a span of time.

15. The non-transitory computer-readable storage medium of claim 9, wherein the interactive digital receipt includes an interactive tipping portion that enables the customer to submit a gratuity amount associated with the payment transaction subsequent to the interactive digital receipt being transmitted to the customer, the interactive tipping portion remaining available for a gratuity timeframe that defines a time period for the customer to submit the gratuity amount using the interactive tipping portion.

16. The non-transitory computer-readable storage medium of claim 9, wherein the operations further comprise:

generating for the customer an interactive transaction record that is accessible via the interactive digital receipt, the interactive transaction record comprising a plurality of transaction records completed between the customer and the merchant; and

for each new financial transaction between the customer and the merchant, updating the interactive transaction record.

17. A computing system comprising:

a memory;

one or more processors coupled to the memory;

wherein the memory contains first executable code that when executed by the one or more processors, performs operations including;

receive an indication of a payment transaction between a customer and a merchant;

generate, as part of the payment transaction, an interactive digital receipt that includes an indication of a payment amount associated with the payment transaction and an interactive promotion portion for redeeming a promotional reward,

wherein the interactive digital receipt generates instructions that, when executed by one or more processors of a customer device, enable the interactive promotion portion on the customer device for a promotion timeframe that defines a time period during which input to the interactive promotion component to redeem the promotional reward via the interactive promotion portion is effective;

transmit the interactive digital receipt to the customer device;

receive, from the customer device, an interactive input submitted by the customer within the promotion timeframe to redeem the promotional reward; and

process the interactive input to generate the promotional reward, wherein the promotional reward is configured to decrease in value based on a time of submission of the interactive input with respect to the promotion timeframe, the promotional reward having at least a first value at a first time and a second value at a second time, wherein the first time and the second time are before the expiration of the promotion timeframe and the first value is different from the second value.

18. The system of claim 17, wherein the interactive digital receipt further includes an interactive feedback portion enabling the customer to submit feedback associated with the payment transaction, wherein the interactive feedback portion remains available for a feedback timeframe that defines a particular time period for the customer to submit the feedback using the interactive feedback portion.

19. The system of claim 18, wherein the interactive feedback portion is configured to generate a time-based reward for submission of the feedback, wherein a value of the time-based reward is defined based on a time of submission of the feedback.

20. The system of claim 17, wherein the interactive receipt module is further configured to:

generate for the customer an interactive transaction record that is accessible via the interactive digital receipt, the interactive transaction record comprising a plurality of transaction records completed between the customer and the merchant; and

for each new financial transaction between the customer and the merchant, update the interactive transaction record.