Message exchange
First Claim
1. A centralized calling platform that provides telecommunication and message services for a correctional facility, the platform comprising:
- a memory; and
at least one processor and/or circuit coupled to the memory, the at least one processor and/or circuit configured to;
receive a phone call from a registered user designated for a destination phone number;
attempt to connect the phone call to a destination user associated with the destination phone number;
receive a message from the registered user after the connection attempt has failed;
record the received message;
attempt to contact the destination user at the destination phone number at periodic intervals until either a first predetermined event or a second predetermined event;
in response to an occurrence of the first predetermined event, authenticate the destination user and deliver the recorded message to the destination user after the user has been successfully authenticated;
in response to an occurrence of the second predetermined event, store the recorded message in the memory; and
generate a message notification for the inmate only after the content check has passed.
8 Assignments
0 Petitions
Accused Products
Abstract
Disclosed is a voice message exchange system and method for improving communication between an inmate and a third party by enabling the inmate to leave a message when a call is not answered and further allowing the third party who receives the message to reply with a message to the inmate. Additionally, outside parties that meet the institution'"'"'s requirements can leave messages for inmates at any time. The present invention can be used as an add-on to legacy inmate call management systems or incorporated internally into an inmate call management system. The system also provides monitoring, controlling, recording, and billing means.
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Citations
17 Claims
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1. A centralized calling platform that provides telecommunication and message services for a correctional facility, the platform comprising:
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a memory; and at least one processor and/or circuit coupled to the memory, the at least one processor and/or circuit configured to; receive a phone call from a registered user designated for a destination phone number; attempt to connect the phone call to a destination user associated with the destination phone number; receive a message from the registered user after the connection attempt has failed; record the received message; attempt to contact the destination user at the destination phone number at periodic intervals until either a first predetermined event or a second predetermined event; in response to an occurrence of the first predetermined event, authenticate the destination user and deliver the recorded message to the destination user after the user has been successfully authenticated; in response to an occurrence of the second predetermined event, store the recorded message in the memory; and generate a message notification for the inmate only after the content check has passed. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A centralized calling platform for providing call processing functionality and message services for a plurality of correctional facilities, the centralized call platform comprising:
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a memory that stores a message provided by an external user location outside of the plurality of correctional facilities, the message being designated for an inmate located at one of the correctional facilities; at least one processor and/or circuit coupled to the memory, the at least one processor and/or circuit configured to; receive an access attempt from the external user; authenticate the external user in response to the access attempt; receive the message from the external user after successfully authenticating the external user; store the message from the external user in the memory together with an identification of the inmate; and perform a content check of the message to detect restricted language, the content check detecting whether the message includes restricted content; attempt to contact the inmate in response to the content check verifying that the message does not contain restricted language; and forward the message to an administrator in response to the content check failing. - View Dependent Claims (12, 13, 14, 15, 16, 17)
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Specification