Providing network management based on monitoring quality of service (QOS) characteristics of web real-time communications (WEBRTC) interactive flows, and related methods, systems, and computer-readable media

• US 10,225,212 B2
• Filed: 09/26/2013
• Issued: 03/05/2019
• Est. Priority Date: 09/26/2013
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Waxman, Harvey S., Yoakum, John H.
• Primary Examiner(s): Abedin, Normin
• Assistant Examiner(s): Asres, Hermon
• Application Number:
  US14/037,440
• Publication Number:
  US 20150089046A1
• Time in Patent Office: 1,986 Days
• Field of Search: 709223, 709224
• CPC Class Codes: H04L 41/0823 characterised by the purposes of a change of settings, e.g. optimising configuration for enhancing reliability for optimising operational conditions of wireless networks H04W24/02
• CPC Class Codes: H04L 41/5025 by proactively reacting to service quality change, e.g. by reconfiguration after service quality degradation or upgrade
• CPC Class Codes: H04L 43/0852 Delays
• CPC Class Codes: H04L 43/0888 Throughput
• CPC Class Codes: H04L 49/206 Real Time traffic

Abstract

Embodiments include providing network management based on monitoring Quality of Service (QoS) characteristics of Web Real-Time Communications (WebRTC) interactive flows, and related methods, systems, and computer-readable media. In one embodiment, a method for providing network management based on monitoring QoS characteristics of WebRTC interactive flows is provided. The method comprises obtaining, by a QoS acquisition agent of a WebRTC client executing on a computing device, a WebRTC interactive flow QoS characteristic that indicates a quality of a WebRTC interactive flow over a network. The method further comprises communicating, by the QoS acquisition agent, the WebRTC interactive flow QoS characteristic to a QoS monitoring agent external to the WebRTC client. The method additionally comprises initiating, by the QoS monitoring agent, a network management task based on the WebRTC interactive flow QoS characteristic. In this manner, QoS characteristics may be collected and correlated in order to optimize a user'"'"'s WebRTC experience.

Claims

1. A method for providing network management based on monitoring Quality of Service (QoS) characteristics of Web Real-Time Communications (WebRTC) interactive flows, comprising:

establishing, by a first WebRTC client executing on a first computing device on a first network, a current WebRTC interactive flow between the first WebRTC client and a second WebRTC client executing on a second computing device on a second network through a network element of the first network, wherein the first network is a private network and the second network is a public network;

obtaining, by a QoS acquisition agent executing on the first computing device, a WebRTC interactive flow QoS characteristic that indicates a quality of the current WebRTC interactive flow between the first WebRTC client and the second WebRTC client;

communicating, by the QoS acquisition agent, the WebRTC interactive flow QoS characteristic to a QoS monitoring agent over the first network, wherein the QoS monitoring agent is external to the first WebRTC client, the second WebRTC client, and the WebRTC interactive flow;

correlating, by the QOS monitoring agent, the WebRTC interactive flow QoS characteristic communicated by the QoS acquisition agent with one or more stored WebRTC interactive flow QoS characteristics; and

initiating, by the QoS monitoring agent, a network management task on the second network based on the correlated WebRTC interactive flow QoS characteristics.

2. The method of claim 1, wherein initiating the network management task comprises initiating an immediate modification to the second network.

3. The method of claim 1, wherein initiating the network management task comprises automatically triggering an alarm.

4. The method of claim 1, further comprising storing, by the QoS monitoring agent, the WebRTC interactive flow QoS characteristic.

5. The method of claim 4, wherein initiating the network management task further comprises generating a report based on correlating the two or more stored WebRTC interactive flow QoS characteristics.

7. The method of claim 1, wherein the WebRTC interactive flow QoS characteristic comprises a throughput level, a transmitted octet count, a transmitted packet count, a dropped packet count, a jitter level, a latency level, an out-of-order delivery indication, a round-trip delay time, a Mean Opinion Score (MOS), a session identifier, a network address, or a timestamp, or combinations thereof.

8. The method of claim 1, further comprising obtaining, by the QoS monitoring agent, a QoS characteristic that is provided by a network element of the second network;

wherein initiating the network management task is further based on the QoS characteristic that is provided by the network element of the second network.

9. The method of claim 8, further comprising storing, by the QoS monitoring agent, the QoS characteristic that is provided by the network element of the second network;

wherein initiating the network management task comprises;

correlating, by the QoS monitoring agent, two or more stored QoS characteristics; and

initiating the network management task based on a result of the correlating.

10. The method of claim 1, wherein communicating, by the QoS acquisition agent, the WebRTC interactive flow QoS characteristic comprises:

establishing a second WebRTC interactive flow between the QoS acquisition agent and the QoS monitoring agent over the first network; and

communicating, by the QoS acquisition agent, the WebRTC interactive flow QoS characteristic via the second WebRTC interactive flow.

11. The method of claim 10, further comprising:

obtaining, by the QoS monitoring agent, a second WebRTC interactive flow QoS characteristic that indicates a quality of the second WebRTC interactive flow; and

wherein initiating the network management task is further based on the second WebRTC interactive flow QoS characteristic.

12. The method of claim 11, further comprising storing, by the QoS monitoring agent, the second WebRTC interactive flow QoS characteristic;

wherein initiating the network management task comprises;

correlating, by the QoS monitoring agent, two or more stored QoS characteristics; and

initiating the network management task based on a result of the correlating.

6. The method of 4, wherein initiating the network management task further comprises initiating a modification to the second network based on correlating the two or more stored WebRTC interactive flow QoS characteristics.

13. A system comprising:

a private network;

a public network;

a first computing device on the private network;

a network element of the private network and external to the first computing device, the network element comprising one of a Traversal Using Relays around NAT (TURN) server, a media server, a router, a session border controller (SBC), or a network switch; and

a second computing device on the public network,

the first computing device comprising a processor and a memory coupled with and readable by the processor and storing therein a set of instructions which, when executed by the processor, causes the processor to monitor Quality of Service (QoS) characteristics of Web Real-Time Communications (WebRTC) interactive flows by;

establishing, by a first WebRTC client executing on the first computing device, a current WebRTC interactive flow between the first WebRTC client and a second WebRTC client executing on the second computing device through the network element of the private network;

obtain, by a QoS acquisition agent executing on the first computing device, a WebRTC interactive flow QoS characteristic that indicates a quality of a current WebRTC interactive flow between the first WebRTC client and the second WebRTC client; and

communicate, by the QoS acquisition agent, the WebRTC interactive flow QoS characteristic to a QoS monitoring agent over the private network and wherein the QoS monitoring agent is external to the WebRTC interactive flow and is configured to correlate the WebRTC interactive flow QoS characteristic communicated by the QoS acquisition agent with one or more stored WebRTC interactive flow QoS characteristics and initiate a network management task on the public network based on the correlated WebRTC interactive flow QoS characteristics.

14. The system of claim 13, wherein the instructions further cause the QoS monitoring agent to:

store the WebRTC interactive flow QoS characteristic.

15. The system of claim 13, wherein the instructions further cause the QoS monitoring agent to:

obtain a QoS characteristic that is provided by the network element; and

initiate the network management task further based on the QoS characteristic that is provided by the network element.

16. The system of claim 15, wherein the instructions further cause the QoS monitoring agent to:

store the QoS characteristic that is provided by the network element;

correlate two or more stored QoS characteristics; and

initiate the network management task based on a result of the correlating.

17. A non-transitory computer-readable medium having stored thereon computer-executable instructions to cause a processor to implement a method, comprising:

establishing, by a first WebRTC client executing on a first computing device on a first network, a current WebRTC interactive flow between the first WebRTC client and a second WebRTC client executing on a second computing device on a second network through a network element of the first network, wherein the first network is a private network and the second network is a public network;

obtaining, by a QoS acquisition agent executing on the first computing device, a WebRTC interactive flow QoS characteristic that indicates a quality of the current WebRTC interactive flow between the first WebRTC client and the second WebRTC client;

communicating, by the QoS acquisition agent, the WebRTC interactive flow QoS characteristic to a QoS monitoring agent over the first network, wherein the QoS monitoring agent is external to the first WebRTC client, the second WebRTC client, and the WebRTC interactive flow;

correlating, by the QOS monitoring agent, the WebRTC interactive flow QoS characteristic communicated by the QoS acquisition agent with one or more stored WebRTC interactive flow QoS characteristics; and

initiating, by the QoS monitoring agent, a network management task on the second network based on the correlated WebRTC interactive flow QoS characteristics.

18. The non-transitory computer-readable medium of claim 17 having stored thereon the computer-executable instructions to cause the processor to implement the method, further comprising storing, by the QoS monitoring agent, the WebRTC interactive flow QoS characteristic.

19. The non-transitory computer-readable medium of claim 17 having stored thereon the computer-executable instructions to cause the processor to implement the method, further comprising obtaining, by the QoS monitoring agent, a QoS characteristic that is provided by a network element of the second network;

wherein initiating the network management task is further based on the QoS characteristic that is provided by the network element of the second network.

20. The non-transitory computer-readable medium of claim 19 having stored thereon the computer-executable instructions to cause the processor to implement the method, further comprising storing, by the QoS monitoring agent, the QoS characteristic that is provided by the network element of the second network;

wherein initiating the network management task comprises;

correlating, by the QoS monitoring agent, two or more stored QoS characteristics; and

initiating the network management task based on a result of the correlating.