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Emergency call back for remote workers

  • US 10,225,401 B2
  • Filed: 02/25/2016
  • Issued: 03/05/2019
  • Est. Priority Date: 02/25/2016
  • Status: Active Grant
First Claim
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1. A system comprising:

  • a microprocessor; and

    a computer readable medium, coupled with the microprocessor and comprising microprocessor readable and executable instructions that cause the microprocessor to execute;

    a communication manager that receives a fingerprint in a first Transmission Communication Protocol (TCP) SYN message, wherein the fingerprint is based on a hardware identifier of a first communication endpoint and wherein the hardware identifier of the first communication endpoint is based on at least one of a Media Access Control (MAC) address, a circuit board identifier, a boot up identifier, a hardware serial number, and a Virtual Local Area Network Identifier (VLAN ID);

    receives a request for an emergency call from the first communication endpoint, wherein the first communication endpoint is on a first network, and wherein the request for the emergency call comprises the fingerprint;

    establishes the emergency call with a second communication endpoint, wherein the second communication endpoint is on a second network;

    receives a request for an emergency call back from the second communication endpoint, wherein the request for the emergency call back comprises the fingerprint and wherein the request for the emergency call back is based on a disconnection of the first communication endpoint from the established emergency call; and

    routes the request for the emergency call back received from the second communication endpoint on the second network to the first communication endpoint on the first network based on the fingerprint received in the request for the emergency call back.

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