Virtual identifier for emergency call handling
First Claim
1. An Internet Protocol (IP) telephony communication system comprising:
- a location server configured to obtain a first virtual identifier associated with a first telephony visit associated with a customer account to a first physical location and to obtain a second virtual identifier associated with a second telephony visit associated with the customer account to a second physical location, wherein the first virtual identifier and the second virtual identifier are specially assigned for an emergency call purpose and do not provide telephonic contact to a customer who placed the emergency call, the location server being configured to obtain the first virtual identifier and the second virtual identifier in coordination with an emergency answering service and prior to the placement of an emergency call by one of one or more telephony devices associated with the first and second telephony visits by one or both of;
generating or selecting one or both of the first virtual identifier and the second virtual identifier and obtaining acceptance of the one or both of the first virtual identifier and the second virtual identifier from the emergency answering service; and
obtaining one or both of the first virtual identifier and the second virtual identifier from the emergency answering service;
a call server configured to provide the emergency answering service with an appropriate one of the first virtual identifier and the second virtual identifier in accordance with whichever of the first physical location and the second location is an emergency location from which an emergency call associated with the customer account is placed.
4 Assignments
0 Petitions
Accused Products
Abstract
In one of its aspects the technology disclosed herein concerns an Internet Protocol (IP) telephony communication system (20) comprising a location server (150(13)) and a call server (52). The location server (150(13)) is configured to obtain a first virtual identifier associated with a first telephony visit associated with a customer account to a first physical location and to obtain a second virtual identifier associated with a second telephony visit associated with the customer account to a second physical location. The location server (150(13)) is configured to obtain the first virtual identifier and the second virtual identifier in coordination with an emergency answering service (58). The call server (52) is configured to provide the emergency answering service (58) with an appropriate one of the first virtual identifier and the second virtual identifier in accordance with whichever of the first physical location and the second location is an emergency location from which an emergency call associated with the customer account is placed.
20 Citations
24 Claims
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1. An Internet Protocol (IP) telephony communication system comprising:
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a location server configured to obtain a first virtual identifier associated with a first telephony visit associated with a customer account to a first physical location and to obtain a second virtual identifier associated with a second telephony visit associated with the customer account to a second physical location, wherein the first virtual identifier and the second virtual identifier are specially assigned for an emergency call purpose and do not provide telephonic contact to a customer who placed the emergency call, the location server being configured to obtain the first virtual identifier and the second virtual identifier in coordination with an emergency answering service and prior to the placement of an emergency call by one of one or more telephony devices associated with the first and second telephony visits by one or both of; generating or selecting one or both of the first virtual identifier and the second virtual identifier and obtaining acceptance of the one or both of the first virtual identifier and the second virtual identifier from the emergency answering service; and obtaining one or both of the first virtual identifier and the second virtual identifier from the emergency answering service; a call server configured to provide the emergency answering service with an appropriate one of the first virtual identifier and the second virtual identifier in accordance with whichever of the first physical location and the second location is an emergency location from which an emergency call associated with the customer account is placed. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 23)
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12. A method of operating an Internet Protocol (IP) telephony communication system comprising:
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obtaining in coordination with an emergency answering service a first virtual identifier associated with a first telephony visit associated with a customer account to a first physical location and prior to the placement of an emergency call by a telephony device associated with the first telephony visit; obtaining in coordination with an emergency answering service a second virtual identifier associated with a second telephony visit associated with the customer account to a second physical location and prior to the placement of an emergency call by a telephony device associated with the second telephony visit; at least one of the first virtual identifier and the second virtual identifier being obtained by one or both of; generating or selecting one or both of the first virtual identifier and the second virtual identifier and obtaining acceptance of the one or both of the first virtual identifier and the second virtual identifier from the emergency answering service; and obtaining one or both of the first virtual identifier and the second virtual identifier from the emergency answering service; wherein the first virtual identifier and the second virtual identifier are specially assigned for an emergency call purpose and do not provide telephonic contact to a customer who placed the emergency call; and providing the emergency answering service with an appropriate one of the first virtual identifier and the second virtual identifier in accordance with whichever of the first physical location and the second location is an emergency location from which an emergency call associated with the customer account is placed. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 24)
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Specification