Interactive voice response with user designated delivery

• US 10,228,261 B2
• Filed: 08/27/2015
• Issued: 03/12/2019
• Est. Priority Date: 05/07/2007
• Status: Expired due to Fees

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Cavanaugh, Craig M., Ruckart, John P.
• Primary Examiner(s): Bezuayehu, Solomon G
• Application Number:
  US14/837,404
• Publication Number:
  US 20150369624A1
• Time in Patent Office: 1,293 Days
• Field of Search: 379 8801- 8819
• CPC Class Codes: G01C 21/34 Route searching; Route guidance
• CPC Class Codes: G01C 21/3626 Details of the output of route guidance instructions traffic control systems for road vehicles involving transmission of navigation instructions to the vehicle G08G1/0968
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/53325 Interconnection arrangements between voice mail systems
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/024 Guidance services
• CPC Class Codes: H04W 4/029 Location-based management or tracking services
• CPC Class Codes: H04W 88/02 Terminal devices

Abstract

Directions are provided over a network to a mobile terminal. Destination entries are stored in a memory. A server receives a voice-based request for directions to a target destination from the mobile terminal. A current location of the mobile terminal is determined. A processor compares the destination entries with the target destination to determine a matching entry. Directional instructions to the matching entry are obtained for the target destination based on the current location of the mobile terminal. The obtained directional instructions are transmitted to the mobile terminal for display on the mobile terminal.

Claims

1. A method of providing directions over a network to a mobile terminal, the method comprising:

storing, in a memory, a plurality of destination entries;

receiving, at a server a telephone call from the mobile terminal requesting direction information, a single voice-based request for directions to a target destination from the mobile terminal, the single voice-based request specifying the target destination and a delivery method for receiving the requested directions on the mobile terminal;

converting the single-voice based request into a digital signal;

determining a current location of the mobile terminal;

comparing, by a processor, the plurality of destination entries with the target destination specified in the digital signal to determine a matching entry;

obtaining directional instructions to the matching entry for the target destination based on the current location of the mobile terminal;

determining the delivery method for the directional instructions specified in the digital signal of the single voice-based request; and

transmitting, to the mobile terminal during the telephone call, the obtained directional instructions for display on the mobile terminal in accordance with the delivery method specified in the digital signal of the single voice-based request,

wherein the delivery method specifies that the directional instructions include textual information and graphical direction on a map for display on the mobile terminal.

2. The method of claim 1,

wherein the directional instructions include static information of the target destination.

3. The method of claim 2,

wherein the static information include a name, an address, and a phone number of the target destination.

4. The method of claim 1, wherein the target destination is a category of destinations.

5. The method of claim 4, wherein the matching entry is a destination corresponding to the category of destinations.

6. The method of claim 5, wherein the matching entry is a destination closest to the current location of the mobile terminal.

7. The method of claim 4, wherein the matching entry is a list of destinations corresponding to the category of destinations.

8. The method of claim 7, wherein the list of destinations are ordered according to distance to the current location of the mobile terminal.

9. A system for providing directions to a mobile terminal over a network, comprising:

a receiver that receives, a telephone call from the mobile terminal for requesting directional information, a single voice-based request for directions to a target destination, the single voice-based request specifying the target destination and a delivery method for receiving the requested directions on the mobile terminal;

a memory that stores a plurality of destination entries;

a locator to determine a current location of the mobile terminal;

a processor that

converts the single-voice based request into a digital signal;

compares the plurality of destination entries with the target destination specified in the digital signal, determines a matching entry,

obtains directional instructions to the matching entry for the target destination based on the current location of the mobile terminal,

determines the delivery method for the directional instructions specified in the digital signal of the single voice-based request; and

a transmitter that transmits, to the mobile terminal during the telephone call, the obtained directional instructions in accordance with the delivery method specified in the digital signal of the single voice-based request,

wherein the delivery method specifies that the directional instructions include textual information and graphical direction on a map for display on the mobile terminal.

10. The system of claim 9,

wherein the directional instructions include static information of the target destination.

11. The system of claim 9, wherein the target destination is a category of destinations.

12. The system of claim 11, wherein the matching entry is a destination corresponding to the category of destinations.

13. The system of claim 12, wherein the matching entry is a destination closest to the current location of the mobile terminal.

14. The system of claim 11, wherein the matching entry is a list of destinations corresponding to the category of destinations.

15. The system of claim 14, wherein the list of destinations are ordered according to distance to the current location of the mobile terminal.

16. A non-transitory computer-readable media comprising computer executable instructions that, when executed by a computer, performs a method comprising:

storing, in a memory, a plurality of destination entries;

receiving, at a server a telephone call from a mobile terminal for requesting directional information, a single voice-based request for directions to a target destination from the mobile terminal, the single voice-based request specifying the target destination and a delivery method for receiving the requested directions on the mobile terminal;

converting the single-voice based request into a digital signal;

determining a current location of the mobile terminal;

comparing the plurality of destination entries with the target destination specified in the digital signal to determine a matching entry;

obtaining directional instructions to the matching entry for the target destination based on the current location of the mobile terminal;

determining the delivery method for the directional instructions specified in the digital signal of the single voice-based request; and

transmitting, to the mobile terminal during the telephone call, the obtained directional instructions for display on the mobile terminal in accordance with the delivery method specified in the digital signal of the single voice-based request,

wherein the delivery method specifies that the directional instructions include textual information and graphical direction on a map for display on the mobile terminal.

17. The non-transitory computer-readable media of claim 16, wherein the directional instructions include static information of the target destination.

18. The non-transitory computer-readable media of claim 16, wherein the target destination is a category of destinations.

19. The non-transitory computer-readable media of claim 18, wherein the matching entry is a destination corresponding to the category of destinations.

20. The non-transitory computer-readable media of claim 19, wherein the matching entry is a destination closest to the current location of the mobile terminal.