Messaging search and management apparatuses, methods and systems

• US 10,229,204 B1
• Filed: 04/09/2018
• Issued: 03/12/2019
• Est. Priority Date: 10/14/2016
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Slack Technologies, Inc. (Salesforce.com, Inc.)
• Inventors: Grant, Myles, Mourachov, Serguei, Bourassa-Denis, Renaud, Liszka, Jason, Gallagher, John, Tromba, Isabella, Weiss, Noah, Butterfield, Daniel Stewart, Henderson-Begg, Callum
• Primary Examiner(s): Rostami, Mohammad S
• Application Number:
  US15/949,030
• Time in Patent Office: 337 Days
• CPC Class Codes: G06F 16/951 Indexing; Web crawling techniques
• CPC Class Codes: H04L 51/08 Annexed information, e.g. attachments
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes

Abstract

The Messaging Search and Management Apparatuses, Methods and Systems (“MSM”) transforms message, ranking request inputs via MSM components into work graphs, ML structure input data, ML structure, ranking response outputs. A work graph generation request that includes group level access control data may be obtained. A set of metadata access control carrying messages, a set of users, a set of channels, and a set of topics with access control data corresponding to the group level access control data may be determined. A user priority score for each of the other users, a channel priority score for each of the channels, and a topic priority score for each of the topics, from the perspective of each user, may be calculated. A work graph data structure may be generated that includes, for each user, data regarding the calculated user priority scores, channel priority scores, and topic priority scores.

Claims

1. A message indexing apparatus, comprising:

a memory;

a component collection in the memory, including;

a metadata determining component;

a processor disposed in communication with the memory, and configured to issue a plurality of processing instructions from the component collection stored in the memory,

wherein the processor issues instructions from the metadata determining component, stored in the memory, to;

obtain, via at least one processor, a metadata access control carrying message;

determine, via at least one processor, message access control data associated with the metadata access control carrying message by analyzing metadata associated with the metadata access control carrying message, wherein the message access control data includes group level access control data and channel level access control data;

determine, via at least one processor, a user identifier of the user who sent the metadata access control carrying message by analyzing metadata associated with the metadata access control carrying message;

determine, via at least one processor, a set of topics associated with the metadata access control carrying message by analyzing message contents of the metadata access control carrying message;

generate, via at least one processor, a group level message index for the metadata access control carrying message, wherein the group level message index'"'"'s access control data corresponds to the group level access control data, wherein the metadata access control carrying message is indexed using the determined message access control data, user identifier, and set of topics such that the group level message index facilitates searching using the indexed data;

determine, via at least one processor, a set of files associated with the metadata access control carrying message by analyzing metadata associated with the metadata access control carrying message;

generate, via at least one processor, the group level message index for the metadata access control carrying message such that the metadata access control carrying message is also indexed using the set of files; and

generate, via at least one processor, a group level file index for the set of files, wherein the group level file index'"'"'s access control data corresponds to the group level access control data.

2. The apparatus of claim 1, further, comprising:

the processor issues instructions from the metadata determining component, stored in the memory, to;

determine, via at least one processor, a set of responses associated with the metadata access control carrying message;

generate, via at least one processor, response index data for the metadata access control carrying message; and

generate, via at least one processor, the group level message index for the metadata access control carrying message such that the metadata access control carrying message is also indexed using the generated response index data.

3. The apparatus of claim 2, wherein a response is any of:

a reaction to the metadata access control carrying message, clicking on a link in the metadata access control carrying message, replying to the metadata access control carrying message, downloading a file associated with the metadata access control carrying message, sharing the metadata access control carrying message to another channel, pinning the metadata access control carrying message, starring the metadata access control carrying message.

4. The apparatus of claim 2, wherein the response index data includes a set of user identifiers of users who responded to the metadata access control carrying message.

5. The apparatus of claim 2, wherein the response index data includes a social score generated for the metadata access control carrying message based on the set of responses.

6. The apparatus of claim 1, further, comprising:

the processor issues instructions from the metadata determining component, stored in the memory, to;

determine, via at least one processor, third party metadata associated with the metadata access control carrying message by analyzing metadata associated with the metadata access control carrying message; and

generate, via at least one processor, the group level message index for the metadata access control carrying message such that the metadata access control carrying message is also indexed using the third party metadata.

7. The apparatus of claim 1, further, comprising:

the processor issues instructions from the metadata determining component, stored in the memory, to;

determine, via at least one processor, a conversation primitive associated with the metadata access control carrying message; and

generate, via at least one processor, the group level message index for the metadata access control carrying message such that the metadata access control carrying message is indexed using the conversation primitive.

8. The apparatus of claim 7, wherein the conversation primitive is the metadata access control carrying message, a specified number of preceding metadata access control carrying messages and a specified number of following metadata access control carrying messages.

9. The apparatus of claim 7, wherein the conversation primitive is the metadata access control carrying message and a set of other metadata access control carrying messages determined based on message send time proximity to the metadata access control carrying message.

10. The apparatus of claim 1, wherein the group level access control data is associated with an organization group.

11. The apparatus of claim 1, wherein the group level access control data is associated with a team group.

12. The apparatus of claim 1, further, comprising:

a ranking determining component in the component collection, and

the processor issues instructions from the ranking determining component, stored in the memory, to;

obtain, via at least one processor, a ranking request associated with a ranking application; and

determine, via at least one processor, that the metadata access control carrying message is relevant to the ranking request based on analysis of the associated indexed metadata.

13. The apparatus of claim 12, wherein the ranking request is a search query from a user who is allowed access to the metadata access control carrying message.

14. The apparatus of claim 12, wherein the ranking application is any of:

ranking metadata access control carrying messages, ranking people, ranking channels.

15. A processor-readable message indexing non-transient physical medium storing processor-executable components, the components, comprising:

a component collection stored in the medium, including;

a metadata determining component;

wherein the metadata determining component, stored in the medium, includes processor-issuable instructions to;

obtain, via at least one processor, a metadata access control carrying message;

determine, via at least one processor, message access control data associated with the metadata access control carrying message by analyzing metadata associated with the metadata access control carrying message, wherein the message access control data includes group level access control data and channel level access control data;

determine, via at least one processor, a user identifier of the user who sent the metadata access control carrying message by analyzing metadata associated with the metadata access control carrying message;

determine, via at least one processor, a set of topics associated with the metadata access control carrying message by analyzing message contents of the metadata access control carrying message;

generate, via at least one processor, a group level message index for the metadata access control carrying message, wherein the group level message index'"'"'s access control data corresponds to the group level access control data, wherein the metadata access control carrying message is indexed using the determined message access control data, user identifier, and set of topics such that the group level message index facilitates searching using the indexed data;

determine, via at least one processor, a set of files associated with the metadata access control carrying message by analyzing metadata associated with the metadata access control carrying message;

generate, via at least one processor, the group level message index for the metadata access control carrying message such that the metadata access control carrying message is also indexed using the set of files; and

generate, via at least one processor, a group level file index for the set of files, wherein the group level file index'"'"'s access control data corresponds to the group level access control data.

16. A processor-implemented message indexing system, comprising:

a metadata determining component means, to;

obtain, via at least one processor, a metadata access control carrying message;

determine, via at least one processor, message access control data associated with the metadata access control carrying message by analyzing metadata associated with the metadata access control carrying message, wherein the message access control data includes group level access control data and channel level access control data;

determine, via at least one processor, a user identifier of the user who sent the metadata access control carrying message by analyzing metadata associated with the metadata access control carrying message;

determine, via at least one processor, a set of topics associated with the metadata access control carrying message by analyzing message contents of the metadata access control carrying message;

generate, via at least one processor, a group level message index for the metadata access control carrying message, wherein the group level message index'"'"'s access control data corresponds to the group level access control data, wherein the metadata access control carrying message is indexed using the determined message access control data, user identifier, and set of topics such that the group level message index facilitates searching using the indexed data;

determine, via at least one processor, a set of files associated with the metadata access control carrying message by analyzing metadata associated with the metadata access control carrying message;

generate, via at least one processor, the group level message index for the metadata access control carrying message such that the metadata access control carrying message is also indexed using the set of files; and

generate, via at least one processor, a group level file index for the set of files, wherein the group level file index'"'"'s access control data corresponds to the group level access control data.

17. A processor-implemented message indexing method, comprising:

executing processor-implemented metadata determining component instructions to;

obtain, via at least one processor, a metadata access control carrying message;

determine, via at least one processor, message access control data associated with the metadata access control carrying message by analyzing metadata associated with the metadata access control carrying message, wherein the message access control data includes group level access control data and channel level access control data;

determine, via at least one processor, a user identifier of the user who sent the metadata access control carrying message by analyzing metadata associated with the metadata access control carrying message;

determine, via at least one processor, a set of topics associated with the metadata access control carrying message by analyzing message contents of the metadata access control carrying message;

generate, via at least one processor, a group level message index for the metadata access control carrying message, wherein the group level message index'"'"'s access control data corresponds to the group level access control data, wherein the metadata access control carrying message is indexed using the determined message access control data, user identifier, and set of topics such that the group level message index facilitates searching using the indexed data;

determine, via at least one processor, a set of files associated with the metadata access control carrying message by analyzing metadata associated with the metadata access control carrying message;

generate, via at least one processor, the group level message index for the metadata access control carrying message such that the metadata access control carrying message is also indexed using the set of files; and

generate, via at least one processor, a group level file index for the set of files, wherein the group level file index'"'"'s access control data corresponds to the group level access control data.