Method and apparatus for controlling call volume

• US 10,230,641 B2
• Filed: 04/23/2018
• Issued: 03/12/2019
• Est. Priority Date: 08/11/2008
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Qiu, Chaoxin, Dailey, Robert F., Khan, Arshad, Parolkar, Satish, Scruggs, Jeffrey L.
• Primary Examiner(s): Elahee, Md S
• Application Number:
  US15/960,144
• Publication Number:
  US 20180241676A1
• Time in Patent Office: 323 Days
• Field of Search: 379111-11409, 37921002, 37921003, 37922103, 37922104, 37920102, 455453, 370352
• CPC Class Codes: H04L 47/12 Avoiding congestion; Recovering from congestion
• CPC Class Codes: H04M 7/0081 Network operation, administration, maintenance, or provisioning
• CPC Class Codes: H04M 9/08 Two-way loud-speaking telephone systems with means for conditioning the signal, e.g. for suppressing echoes for one or both directions of traffic

Abstract

A method and apparatus for controlling a call volume for an office that serves as a protecting site for another office in a packet network are disclosed. For example, the method collects one or more customer registration counts from one or more session border controllers located in a first office, determines if the one or more customer registration counts have reached or exceeded a threshold. The method directs all of said one or more session border controllers located in said first office to enact one or more throttling rules if the one or more customer registration counts have reached or exceeded the threshold.

Claims

1. A method for controlling a call volume in a network, the method comprising:

determining, by a processor, a number of calls traversing a first access office and that utilize a media gateway in a second access office of the network have exceeded a threshold; and

directing, by the processor, at least one session border controller located in the first access office to enact a throttling, wherein the throttling comprises refusing to setup an inter office call, wherein the inter office call comprises a call traversing different access offices, wherein the different access offices comprise the first access office and at least the second access office.

2. The method of claim 1, wherein the throttling implements a throttling rule that is based on a number of inter office calls that the network is able to support.

3. The method of claim 1, wherein the throttling is based on a number of inter office calls that are allowed at any given time.

4. The method of claim 1, wherein the inter office call is determined from a numbering plan area code.

5. The method of claim 1, wherein the network is a packet network.

6. The method of claim 1, further comprising:

disabling the throttling when the number of calls traversing the first access office and that utilize the media gateway in the second access office of the network have fallen below the threshold.

7. The method of claim 1, wherein a number of inter office calls is determined from a numbering plan area code plus an exchange number.

8. A non-transitory computer-readable medium for storing instructions which, when executed by a processor, cause the processor to perform operations for controlling a call volume in a network, the operations comprising:

determining a number of calls traversing a first access office and that utilize a media gateway in a second access office of the network have exceeded a threshold; and

directing at least one session border controller located in the first access office to enact a throttling, wherein the throttling comprises refusing to setup an inter office call, wherein the inter office call comprises a call traversing different access offices, wherein the different access offices comprise the first access office and at least the second access office.

9. The non-transitory computer-readable medium of claim 8, wherein the throttling implements a throttling rule that is based on a number of inter office calls that the network is able to support.

10. The non-transitory computer-readable medium of claim 8, wherein the throttling is based on a number of inter office calls that are allowed at any given time.

11. The non-transitory computer-readable medium of claim 8, wherein the inter office call is determined from a numbering plan area code.

12. The non-transitory computer-readable medium of claim 8, wherein the network is a packet network.

13. The non-transitory computer-readable medium of claim 8, the operations further comprising:

disabling the throttling when the number of calls traversing the first access office and that utilize the media gateway in the second access office of the network have fallen below the threshold.

14. The non-transitory computer-readable medium of claim 8, wherein a number of inter office calls is determined from a numbering plan area code plus an exchange number.

15. An apparatus for controlling a call volume in a network, the apparatus comprising:

a processor; and

a tangible computer-readable medium in communication with the processor storing instructions which, when executed by the processor, cause the processor to perform operations, the operations comprising;

determining a number of calls traversing a first access office and that utilize a media gateway in a second access office of the network have exceeded a threshold; and

directing at least one session border controller located in the first access office to enact a throttling, wherein the throttling comprises refusing to setup an inter office call, wherein the inter office call comprises a call traversing different access offices, wherein the different access offices comprise the first access office and at least the second access office.

16. The apparatus of claim 15, wherein the throttling implements a throttling rule that is based on a number of inter office calls that the network is able to support.

17. The apparatus of claim 15, wherein the throttling is based on a number of inter office calls that are allowed at any given time.

18. The apparatus of claim 15, wherein the inter office call is determined from a numbering plan area code.

19. The apparatus of claim 15, the operations further comprising:

disabling the throttling when the number of calls traversing the first access office and that utilize the media gateway in the second access office of the network have fallen below the threshold.

20. The apparatus of claim 15, wherein a number of inter office calls is determined from a numbering plan area code plus an exchange number.