System and method of providing social caller id and caller rating on web calls

• US 10,230,839 B2
• Filed: 12/31/2015
• Issued: 03/12/2019
• Est. Priority Date: 12/05/2013
• Status: Active Grant

• Current Assignee: Avaya LLC (Avaya Incorporated), Avaya Management L.P. (Avaya Incorporated)
• Original Assignee: ESNA Technologies Incorporated (Avaya Incorporated)
• Inventors: Nezarati, Mohammad, Dingwall, Bryan
• Primary Examiner(s): Tran, Quoc D
• Application Number:
  US14/986,246
• Publication Number:
  US 20160119470A1
• Time in Patent Office: 1,167 Days
• Field of Search: 37914201, 37920715, 37921002, 37920102
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/65 Network streaming protocols, e.g. real-time transport protocol [RTP] or real-time control protocol [RTCP]
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile

Abstract

A method is provided for providing caller ID for a caller. An indication is received from a social networking site on which a caller has a profile that the caller has signed into the social networking site. A request is received from the caller to place a call to a callee. The system automatically associates at least one aspect of the caller'"'"'s profile from the social networking site with the call request. The system then signals to the callee that there is a new call by displaying the call request with the at least one aspect of the caller'"'"'s profile from the social networking site. A method is also provided for enhancing a callee'"'"'s control over receiving a call. A method is also provided for facilitating web calling by a caller.

Claims

1. A method of facilitating web calling by a caller, comprising:

searching one or more social media network sites for information associated with a callee;

in response to finding a first web page on a first social media site associated with the callee, providing an interface whereby the callee can associate at least one aspect of the callee'"'"'s profile provided by the first social media site with the callee'"'"'s phone number or calling address; and

embedding a link for the callee, with the aspect of the calle'"'"'s profile, into the first web page associated with the callee and associated with the first social media site, the appearance of the link including the at least one aspect of the callee'"'"'s profile, such that actuation of the link by the caller initiates a web call to the callee'"'"'s phone number or calling address and the caller is provided the first web page when searching for the callee.

2. The method of claim 1, wherein the link is a web-accessible link.

3. The method of claim 1, wherein the link is stored with the callee'"'"'s profile.

4. The method of claim 3, wherein the link is updated automatically as the callee'"'"'s profile on the first social media site is updated.

5. The method of claim 1, further comprising enabling the callee to provide a photo or acquiring a photo of the callee for association with the callee'"'"'s phone number or calling address.

6. The method of claim 1, wherein the web call is a voice or video call over WebRTC.

7. A non-transitory computer readable medium having instructions stored thereon to conduct a method of facilitating web calling by a caller, the method comprising:

searching one or more social media network sites for information associated with a callee;

in response to finding a first web page on a first social media site, providing an interface whereby the callee can associate at least one aspect of the callee'"'"'s profile provided by the first social media site with the callee'"'"'s phone number or calling address; and

embedding a link for the callee, with the aspect of the callee'"'"'s profile, into the first web page, associated with the callee and associated with the first social media site, wherein the appearance of the link includes the at least one aspect of the callee'"'"'s profile, such that actuation of the link by the caller initiates a web call to the callee'"'"'s phone number or calling address, and the caller is provided the first web page when searching for the callee.

8. The non-transitory computer readable medium of claim 7, wherein the link is a web-accessible link.

9. The non-transitory computer readable medium of claim 7, wherein the link is stored with the callee'"'"'s profile.

10. The non-transitory computer readable medium of claim 9, wherein the link is updated automatically as the callee'"'"'s profile on the first social media site is updated.

11. The non-transitory computer readable medium of claim 10, further comprising enabling the callee to provide a photo or acquiring a photo of the callee for association with the callee'"'"'s phone number or calling address.

12. The non-transitory computer readable medium of claim 10, wherein the web call is a voice or video call over WebRTC.

13. A computing system comprising:

a memory;

a processor in communication with the memory, the processor to

search one or more social media network sites for information associated with a callee;

in response to finding a first web page on a first social media site, provide an interface whereby the callee can associate at least one aspect of the callee'"'"'s profile provided by the first social media site with the callee'"'"'s phone number or calling address; and

embed a link for the callee, with the aspect of the callee'"'"'s profile, into the web page, associated with the callee and associated with the first social media site, the appearance of the link including the at least one aspect of the callee'"'"'s profile, such that actuation of the link by a caller initiates a web call to the callee'"'"'s phone number or calling address, wherein the caller is provided the first web page when searching for the callee.

14. The computing system of claim 13, wherein the link is a web-accessible link.

15. The computing system of claim 13, wherein the link is stored with the callee'"'"'s profile.

16. The computing system of claim 15, wherein the link is updated automatically as the callee'"'"'s profile on the first social media site is updated.

17. The computing system of claim 16, further comprising enabling the callee to provide a photo or acquiring a photo of the callee for association with the callee'"'"'s phone number or calling address.

18. The computing system of claim 16, wherein the web call is a voice or video call over WebRTC.