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Automated updating of on-line product and service reviews

  • US 10,235,699 B2
  • Filed: 11/23/2015
  • Issued: 03/19/2019
  • Est. Priority Date: 11/23/2015
  • Status: Active Grant
First Claim
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1. A system for updating on-line product/service reviews for a given product/service, comprising:

  • i. a server computer;

    ii. a web server on which the on-line product/service reviews and corresponding dates on which the on-line product/service reviews were entered are stored in non-transitory memory;

    iii. a database on which is stored data representative of;

    1. products/services subject to on-line review, and2. updated and fixed features of said products/services subject to review and corresponding dates from which said updated and fixed features are effective, wherein said data representative of updated and fixed features is automatically updated within said database on a predetermined periodic basis;

    iv. software stored in non-transitory memory on said server computer, said software comprising program executable code for performing;

    1. natural language processing, including classification, lemmatization and sentiment break-down for each of the on-line product/service reviews to generate analyzed on-line product/service reviews;

    2. comparison of said data representative of said updated and fixed features with said analyzed on-line product/service reviews;

    3. comparison of said data representative of the effective date from which said updated and fixed features are effective with said dates on which the on-line product/service reviews were entered;

    4. generating, automatically, text representative of the updated and fixed feature and a date from which said updated and fixed feature is effective if said data representative of said updated and fixed features matches said analyzed on-line product/service reviews; and

    5. inserting the text in said on-line product/service review to automatically generate an altered on-line product/service review.

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