Personalized devices for out-bound and in-bound inmate calling and communication
First Claim
1. A method, performed by a computing device, for establishing calls between an inmate and an outside party, the method comprising:
- maintaining shared device use information identifying which of multiple shared devices individual inmates are logged into, wherein each of the multiple shared devices are configured to log in individual inmates based on login credentials to provide personalized services;
determining that the inmate is logged into a first shared device of the multiple shared devices based on the shared device use information, wherein determining that the inmate is logged into the first shared device occurs when the inmate opens a particular app or accesses a particular feature provided by the first shared device;
providing personalized information of the inmate to the first shared device based on determining that the inmate is logged into the first shared device;
receiving an inbound call directed to the inmate; and
directing the inbound call to the first shared device based on determining that the inmate is logged into the first device.
1 Assignment
0 Petitions
Accused Products
Abstract
Systems and techniques are disclosed for establishing inbound calls and outbound calls involving inmates and outside parties. One exemplary technique receives input identifying authorized sources who are authorized to initiate and conduct calls with an inmate and stores a list of the authorized sources. The list, for example, can include telephone numbers, VOIP caller identifiers, and/or call privileges associated with the sources. The technique receives an inbound call directed to the inmate and determines whether the source of the inbound call is authorized or not, for example, by comparing information about the source with information in the list of authorized sources and/or based on the call privileges. If the source is authorized, the call is permitted. If not the technique routes the call to a payment interface for the caller to provide payment information.
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Citations
17 Claims
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1. A method, performed by a computing device, for establishing calls between an inmate and an outside party, the method comprising:
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maintaining shared device use information identifying which of multiple shared devices individual inmates are logged into, wherein each of the multiple shared devices are configured to log in individual inmates based on login credentials to provide personalized services; determining that the inmate is logged into a first shared device of the multiple shared devices based on the shared device use information, wherein determining that the inmate is logged into the first shared device occurs when the inmate opens a particular app or accesses a particular feature provided by the first shared device; providing personalized information of the inmate to the first shared device based on determining that the inmate is logged into the first shared device; receiving an inbound call directed to the inmate; and directing the inbound call to the first shared device based on determining that the inmate is logged into the first device. - View Dependent Claims (2, 3, 4, 5)
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6. A method, performed by a computing device, for establishing calls between an inmate and an outside party, the method comprising:
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maintaining shared device use information identifying which of multiple shared devices individual inmates are logged into, wherein each of the multiple shared devices are configured to log in individual inmates based on login credentials to provide personalized services; receiving an inbound call directed to the inmate; providing a notification that the inbound call is being received for the inmate and indicating that the inmate must login to one of the multiple shared devices to answer the inbound call, wherein the notification indicates that the inmate has a threshold amount of time to login to one of the multiple shared devices and answer the inbound call. - View Dependent Claims (7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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Specification