System and method for analyzing, notifying, and routing documents

• US 10,237,424 B2
• Filed: 02/16/2016
• Issued: 03/19/2019
• Est. Priority Date: 02/16/2016
• Status: Active Grant

• Current Assignee: Ricoh Company Limited
• Original Assignee: Ricoh Company Limited
• Inventors: Sato, Tomoko
• Primary Examiner(s): Vo, Truong V
• Application Number:
  US15/044,941
• Publication Number:
  US 20170237868A1
• Time in Patent Office: 1,127 Days
• CPC Class Codes: G06V 30/10 Character recognition
• CPC Class Codes: G06V 30/416 Extracting the logical structure, e.g. chapters, sections or page numbers; Identifying elements of the document, e.g. authors
• CPC Class Codes: H04N 1/00228 Image push arrangements, e.g. from an image reading device to a specific network destination push-based network services H04L67/55

Abstract

An approach is provided for classifying and routing received documents. Text documents are received by a document classification service. The document classification service determines a classification types for documents based on a keyword-to-classification mapping. A document classification notification is send to a client device. The client device then confirms the document classification. Once confirmed, the document is sent to one or more destinations based on the classification of the document and a corresponding destination mapped to the classification.

Claims

1. A method comprising:

receiving, at a document analytics service, OCR data relating to two or more electronic documents, wherein at least two electronic documents of the two or more electronic documents are different electronic documents;

determining, based upon the OCR data relating to the two or more electronic documents, two or more electronic document classifications for each electronic document from the two or more electronic documents, wherein at least two document classifications of the two or more electronic document classifications are different classifications;

accessing destination mapping data that maps electronic document classifications to destinations;

determining two or more destinations for the two or more electronic documents based, at least in part, on the two or more electronic document classifications for the two or more electronic documents and the destination mapping data that maps electronic document classifications to destinations;

causing to be transmitted, over one or more networks to a client device, classification data that specifies the two or more electronic document classifications for each electronic document from the two or more electronic documents and document identification data that identifies the two or more electronic documents;

receiving, from the client device over the one or more networks, user selection data for a first electronic document from the two or more electronic documents, wherein the user selection data for the first electronic document specifies a first user confirmation for a particular electronic document classification, from the two or more electronic document classifications, for the first electronic document; and

in response to receiving the user selection data for the first electronic document that specifies the first user confirmation for a particular electronic document classification, from the two or more electronic document classifications, for the first electronic document, causing the first electronic document to be stored at the destination that corresponds to the particular electronic document classification.

2. The method of claim 1, further comprising:

receiving, from the client device over the one or more networks, second user selection data for a second electronic document from the two or more electronic documents, wherein the second user selection data specifies a second user confirmation for a second particular electronic document classification, from the two or more electronic document classifications, for the second electronic document; and

in response to receiving the second user selection data for the second electronic document that specifies the second user confirmation for a second particular electronic document classification, from the two or more electronic document classifications, for the second electronic document causing the second electronic document to be stored at the destination that corresponds to the second particular electronic document classification.

3. The method of claim 1, further comprising:

receiving, from the client device over the one or more networks, second user selection data for a second electronic document from the two or more electronic documents, wherein the second user selection data specifies a user change classification request for the second electronic document;

in response to receiving the second user selection data for the second electronic document that specifies the user change classification request for the second electronic document causing to be transmitted, over the one or more networks to the client device, a plurality of available classifications, to be displayed on the client device, for the second electronic document;

receiving, from the client device over the one or more networks, third user selection data for the second electronic document that specifies a second user confirmation for a second particular electronic document classification, from the plurality of available classifications, for the second electronic document; and

in response to receiving the third user selection data for the second electronic document that specifies a second user confirmation for a second particular electronic document classification, from the plurality of available classifications, for the second electronic document causing the second electronic document to be stored at the destination that corresponds to the second particular electronic document classification.

4. The method of claim 1, further comprising:

receiving, from the client device over the one or more networks, second user selection data for a second electronic document from the two or more electronic documents, wherein the second user selection data specifies a user delete request for the second electronic document; and

in response to receiving the second user selection data for the second electronic document that specifies the user delete request for the second electronic document causing the second electronic document and the OCR data related to the second electronic document to be deleted from the document analytics service.

5. The method of claim 1, further comprising:

receiving, from the client device over the one or more networks, second user selection data for a second electronic document that specifies an unclassified options request for the second electronic document, wherein the second electronic document has been classified as type unclassified; and

in response to receiving the second user selection data for the second electronic document that specifies the unclassified options request for the second electronic document, causing to be transmitted, over the one or more networks to the client device, a plurality of available user options, to be displayed on the client device, for the second electronic document, wherein the plurality of available user options includes at least;

manually setting a classification for the second electronic document, deleting the second electronic document and the OCR data related to the second electronic document from the document analytics service, or updating the destination mapping data to include mapping that maps a selected electronic document classification to a particular destination for the second electronic document.

6. The method of claim 5, further comprising:

receiving, from the client device over the one or more networks, third user selection data for the second electronic document that specifies a user training request to update the document classifications based upon the selected electronic document classification and the second electronic document; and

in response to receiving the user training request to update the document classifications based upon the selected electronic document classification and the second electronic document causing generation of classification data that maps the selected electronic document classification to the second electronic document and storage of the second electronic document at the destination that corresponds to the selected electronic document classification.

7. The method of claim 1, wherein causing to be transmitted, over one or more networks to a client device, classification data that specifies the two or more electronic document classifications for each electronic document from the two or more electronic documents and document identification data that identifies the two or more electronic documents further comprises:

transmitting, over one or more networks to a client device, priority data that specifies priority levels for the two or more electronic document classifications for the two or more electronic documents, wherein the priority data causes an indication of priority on the client device conveyed as at least one of;

a visual indication of priority for the for the two or more electronic document classifications for the two or more electronic documents, an audio indication of priority for the for the two or more electronic document classifications for the two or more electronic documents, or a physical vibration of the client device to indicate priority for the for the two or more electronic document classifications for the two or more electronic documents.

8. One or more non-transitory computer readable media storing instructions, which when processed by one or more processors, cause:

receiving, at a document analytics service, OCR data relating to two or more electronic documents, wherein at least two electronic documents of the two or more electronic documents are different electronic documents;

determining, based upon the OCR data relating to the two or more electronic documents, two or more electronic document classifications for each electronic document from the two or more electronic documents, wherein at least two document classifications of the two or more electronic document classifications are different classifications;

accessing destination mapping data that maps electronic document classifications to destinations;

determining two or more destinations for the two or more electronic documents based, at least in part, on the two or more electronic document classifications for the two or more electronic documents and the destination mapping data that maps electronic document classifications to destinations;

causing to be transmitted, over one or more networks to a client device, classification data that specifies the two or more electronic document classifications for each electronic document from the two or more electronic documents and document identification data that identifies the two or more electronic documents;

receiving, from the client device over the one or more networks, user selection data for a first electronic document from the two or more electronic documents, wherein the user selection data for the first electronic document specifies a first user confirmation for a particular electronic document classification, from the two or more electronic document classifications, for the first electronic document; and

in response to receiving the user selection data for the first electronic document that specifies the first user confirmation for a particular electronic document classification, from the two or more electronic document classifications, for the first electronic document, causing the first electronic document to be stored at the destination that corresponds to the particular electronic document classification.

9. The one or more non-transitory computer readable media of claim 8, further comprising additional instructions which, when processed by the one or more processors, cause:

receiving, from the client device over the one or more networks, second user selection data for a second electronic document from the two or more electronic documents, wherein the second user selection data specifies a second user confirmation for a second particular electronic document classification, from the two or more electronic document classifications, for the second electronic document; and

in response to receiving the second user selection data for the second electronic document that specifies the second user confirmation for a second particular electronic document classification, from the two or more electronic document classifications, for the second electronic document, causing the second electronic document to be stored at the destination that corresponds to the second particular electronic document classification.

10. The one or more non-transitory computer readable media of claim 8, further comprising additional instructions which, when processed by the one or more processors, cause:

receiving, from the client device over the one or more networks, second user selection data for a second electronic document from the two or more electronic documents, wherein the second user selection data specifies a user change classification request for the second electronic document;

in response to receiving the second user selection data for the second electronic document that specifies the user change classification request for the second electronic document causing to be transmitted, over the one or more networks to the client device, a plurality of available classifications, to be displayed on the client device, for the second electronic document;

receiving, from the client device over the one or more networks, third user selection data for the second electronic document that specifies a second user confirmation for a second particular electronic document classification, from the plurality of available classifications, for the second electronic document; and

in response to receiving the third user selection data for the second electronic document that specifies a second user confirmation for a second particular electronic document classification, from the plurality of available classifications, for the second electronic document causing the second electronic document to be stored at the destination that corresponds to the second particular electronic document classification.

11. The one or more non-transitory computer readable media of claim 8, further comprising additional instructions which, when processed by the one or more processors, cause:

receiving, from the client device over the one or more networks, second user selection data for a second electronic document from the two or more electronic documents, wherein the second user selection data specifies a user delete request for the second electronic document; and

in response to receiving the second user selection data for the second electronic document that specifies the user delete request for the second electronic document causing the second electronic document and the OCR data related to the second electronic document to be deleted from the document analytics service.

12. The one or more non-transitory computer readable media of claim 8, further comprising additional instructions which, when processed by the one or more processors, cause:

receiving, from the client device over the one or more networks, second user selection data for a second electronic document that specifies an unclassified options request for the second electronic document, wherein the second electronic document has been classified as type unclassified; and

in response to receiving the second user selection data for the second electronic document that specifies the unclassified options request for the second electronic document, causing to be transmitted, over the one or more networks to the client device, a plurality of available user options, to be displayed on the client device, for the second electronic document, wherein the plurality of available user options includes at least;

manually setting a classification for the second electronic document, deleting the second electronic document and the OCR data related to the second electronic document from the document analytics service, or updating the destination mapping data to include mapping that maps a selected electronic document classification to a particular destination for the second electronic document.

13. The one or more non-transitory computer readable media of claim 12, further comprising additional instructions which, when processed by the one or more processors, cause:

receiving, from the client device over the one or more networks, third user selection data for the second electronic document that specifies a user training request to update the document classifications based upon the selected electronic document classification and the second electronic document; and

in response to receiving the user training request to update the document classifications based upon the selected electronic document classification and the second electronic document, causing generation of classification data that maps the selected electronic document classification to the second electronic document and storage of the second electronic document at the destination that corresponds to the selected electronic document classification.

14. The one or more non-transitory computer readable media of claim 8, wherein causing to be transmitted, over one or more networks to a client device, classification data that specifies the two or more electronic document classifications for each electronic document from the two or more electronic documents and document identification data that identifies the two or more electronic documents further comprises:

transmitting, over one or more networks to a client device, priority data that specifies priority levels for the two or more electronic document classifications for the two or more electronic documents, wherein the priority data causes an indication of priority on the client device conveyed as at least one of;

a visual indication of priority for the for the two or more electronic document classifications for the two or more electronic documents, an audio indication of priority for the for the two or more electronic document classifications for the two or more electronic documents, or a physical vibration of the client device to indicate priority for the for the two or more electronic document classifications for the two or more electronic documents.

15. An apparatus comprising:

one or more processors; and

one or more memories storing instructions which, when processed by one or more processors, cause;

a document analytics service receiving OCR data relating to two or more electronic documents, wherein at least two electronic documents of the two or more electronic documents are different electronic documents;

the document analytics service determining, based upon the OCR data relating to the two or more electronic documents, two or more electronic document classifications for each electronic document from the two or more electronic documents, wherein at least two document classifications of the two or more electronic document classifications are different classifications;

the document analytics service accessing destination mapping data that maps electronic document classifications to destinations;

the document analytics service determining two or more destinations for the two or more electronic documents based, at least in part, on the two or more electronic document classifications for the two or more electronic documents and the destination mapping data that maps electronic document classifications to destinations;

the document analytics service causing to be transmitted, over one or more networks to a client device, classification data that specifies the two or more electronic document classifications for each electronic document from the two or more electronic documents and document identification data that identifies the two or more electronic documents;

the document analytics service receiving, from the client device over the one or more networks, user selection data for a first electronic document from the two or more electronic documents, wherein the user selection data for the first electronic document specifies a first user confirmation for a particular electronic document classification, from the two or more electronic document classifications, for the first electronic document; and

in response to receiving the user selection data for the first electronic document that specifies the first user confirmation for a particular electronic document classification, from the two or more electronic document classifications, for the first electronic document, the document analytics service causing the first electronic document to be stored at the destination that corresponds to the particular electronic document classification.

16. The apparatus of claim 15, wherein the instructions include additional instructions which, when processed by the one or more processors, cause:

the document analytics service receiving, from the client device over the one or more networks, second user selection data for a second electronic document from the two or more electronic documents, wherein the second user selection data specifies a second user confirmation for a second particular electronic document classification, from the two or more electronic document classifications, for the second electronic document; and

in response to receiving the second user selection data for the second electronic document that specifies the second user confirmation for a second particular electronic document classification, from the two or more electronic document classifications, for the second electronic document the document analytics service causing the second electronic document to be stored at the destination that corresponds to the second particular electronic document classification.

17. The apparatus of claim 15, wherein the instructions include additional instructions which, when processed by the one or more processors, cause:

the document analytics service receiving from the client device over the one or more networks, second user selection data for a second electronic document from the two or more electronic documents, wherein the second user selection data specifies a user change classification request for the second electronic document;

in response to receiving the second user selection data for the second electronic document that specifies the user change classification request for the second electronic document, the document analytics service causing to be transmitted, over the one or more networks to the client device, a plurality of available classifications, to be displayed on the client device, for the second electronic document;

the document analytics service receiving from the client device over the one or more networks, third user selection data for the second electronic document that specifies a second user confirmation for a second particular electronic document classification, from the plurality of available classifications, for the second electronic document; and

in response to receiving the third user selection data for the second electronic document that specifies a second user confirmation for a second particular electronic document classification, from the plurality of available classifications, for the second electronic document, the document analytics service causing the second electronic document to be stored at the destination that corresponds to the second particular electronic document classification.

18. The apparatus of claim 15, wherein the instructions include additional instructions which, when processed by the one or more processors, cause:

the document analytics service receiving, from the client device over the one or more networks, second user selection data for a second electronic document from the two or more electronic documents, wherein the second user selection data specifies a user delete request for the second electronic document; and

in response to receiving the second user selection data for the second electronic document that specifies the user delete request for the second electronic document, the document analytics service causing the second electronic document and the OCR data related to the second electronic document to be deleted from the document analytics service.

19. The apparatus of claim 15, wherein the instructions include additional instructions which, when processed by the one or more processors, cause:

the document analytics service receiving from the client device over the one or more networks, second user selection data for a second electronic document that specifies an unclassified options request for the second electronic document, wherein the second electronic document has been classified as type unclassified; and

in response to receiving the second user selection data for the second electronic document that specifies the unclassified options request for the second electronic document, the document analytics service causing to be transmitted, over the one or more networks to the client device, a plurality of available user options, to be displayed on the client device, for the second electronic document, wherein the plurality of available user options includes at least;

manually setting a classification for the second electronic document, deleting the second electronic document and the OCR data related to the second electronic document from the document analytics service, or updating the destination mapping data to include mapping that maps a selected electronic document classification to a particular destination for the second electronic document.

20. The apparatus of claim 19, wherein the instructions include additional instructions which, when processed by the one or more processors, cause:

the document analytics service receiving from the client device over the one or more networks, third user selection data for the second electronic document that specifies a user training request to update the document classifications based upon the selected electronic document classification and the second electronic document; and

in response to receiving the user training request to update the document classifications based upon the selected electronic document classification and the second electronic document, the document analytics service causing generation of classification data that maps the selected electronic document classification to the second electronic document and storage of the second electronic document at the destination that corresponds to the selected electronic document classification.