Message delivery management based on device accessibility

• US 10,243,898 B2
• Filed: 12/12/2017
• Issued: 03/26/2019
• Est. Priority Date: 08/29/2016
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Patel, Apurva S., Purandare, Prasad P.
• Primary Examiner(s): Higa, Brendan Y
• Application Number:
  US15/839,525
• Publication Number:
  US 20180102994A1
• Time in Patent Office: 469 Days
• CPC Class Codes: H04L 43/08 Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
• CPC Class Codes: H04L 51/043 using or handling presence information
• CPC Class Codes: H04L 51/06 Message adaptation to terminal or network requirements
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression

Abstract

A processor may receive an electronic message for delivery to a user on a first device. The electronic message may have a first format. The processor may identify one or more features of the first format of the electronic message. The processor may determine whether the one or more features of the first format are supported by a second device. The processor may transform the first format of the electronic message to a second format used by the second device.

Claims

1. A computer-implemented method comprising:

receiving an electronic message for delivery to a user on a first device, the electronic message having a first format;

receiving usage information about the first device and a second device,

wherein the usage information about the first and second devices includes user interaction information, and

wherein receiving usage information about the first and second devices comprises;

determining a first accessibility score for the first device based on the user interaction information for the first device, wherein the user interaction information includes the number of times the user interacted with the first device in a particular time period; and

determining a second accessibility score for the second device based on the user interaction information for the second device, wherein the user interaction information includes the number of times the user interacted with the second device in the particular time period;

determining to send the electronic message to the second device based on the received usage information, the second device being capable of receiving the electronic message in a second format;

identifying one or more features of the first format of the electronic message;

determining whether the one or more features of the first format are supported by the second device;

transforming the first format of the electronic message to the second format used by the second device; and

transmitting the second format of the electronic message to the second device.

2. The method of claim 1, wherein determining whether the one or more features of the first format are supported by the second device further comprises:

determining the second format used by the second device;

identifying one or more features of the second format; and

comparing the one or more features of the first format to the one or more features of the second format.

3. The method of claim 2, wherein comparing the one or more features of the first format to the one or more features of the second format comprises:

determining that at least one of the one or more features of the first format is supported by the second format; and

determining that at least one of the one or more features of the first format is not supported by the second format.

4. The method of claim 1, wherein transforming the first format of the electronic message to the second format further comprises:

determining the one or more features of the first format, wherein the one or more features of the first format include an audio feature, a text feature, and a video feature;

determining one or more features of the second format, wherein the one or more features of the second format include the video feature, a frame-rate control feature, and a resolution control feature; and

removing at least one of the one or more features of the first format that are not supported by the second format.

5. The method of claim 4, the method further comprising:

adding at least one of the one or more features of the second format to the first format.

6. The method of claim 1, the method further comprising:

identifying one or more documents associated with the electronic message; and

inserting one or more identifiers corresponding to the one or more documents into the electronic message.

7. The method of claim 1, wherein transforming the first format of the electronic message to the second format further comprises:

generating a copy of the electronic message, wherein the copy of the electronic message includes the first format of the electronic message;

storing, in a user-accessible storage device, the copy of the electronic message in the first format; and

transforming the electronic message to the second format, wherein the copy of the electronic message remains in the first format during the transforming of the electronic message to the second format.