Bot monitoring

• US 10,250,531 B2
• Filed: 10/06/2016
• Issued: 04/02/2019
• Est. Priority Date: 10/06/2016
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Inventors: Ray, Mayukh
• Primary Examiner(s): Sall, El Hadji M
• Application Number:
  US15/287,683
• Publication Number:
  US 20180102988A1
• Time in Patent Office: 908 Days
• Field of Search: 709206, 709200, 709224, 709219
• CPC Class Codes: H04L 43/06 Generation of reports
• CPC Class Codes: H04L 43/0817 by checking functioning
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/18 Commands or executable codes
• CPC Class Codes: H04L 67/025 for remote control or remote monitoring of applications

Abstract

Monitoring a computer system or framework via a bot integrated into a messaging application is provided herein. A bot is made available as a contact within a messaging application to receive queries on a computer system/framework via messages from users. The bot is communicated with one or more systems or machines in a monitored computing system/framework to execute those queries and return a response to the user via the messaging application or another selected application.

Claims

1. A method for monitoring a computing system/framework via a bot integrated with a messaging application, comprising:

receiving, by a monitoring bot, a message from a user device via a messaging application;

identifying a query included in the message;

transmitting, by the monitoring bot, the query to a monitored computing system/framework, wherein each of the user device, the monitoring bot, and the monitored computing system/framework is remote from each other;

receiving a response to the query from the monitored computing system/framework;

determining via the response whether a failure has occurred on the monitored computing system/framework;

in response to determining that the failure has occurred on the monitored computing system/framework, transmitting without user intervention a proactive measure to address the failure;

formatting the response; and

transmitting the formatted response to the user device.

2. The method of claim 1, wherein the user device and the monitored computing system/framework share a network environment.

3. The method of claim 1, wherein the user device and the bot share a network environment.

4. The method of claim 1, wherein identifying the query includes identifying a command and an object of the query.

5. The method of claim 4, wherein the monitored computing system/framework includes a traffic pipeline, and the traffic pipeline is the object of the query.

6. The method of claim 4, wherein the query includes more than one object.

7. The method of claim 1, wherein the bot is integrated with the messaging application such that the bot is provided with access permissions to the monitored computing system/framework of a user from whom the message was received.

8. The method of claim 1, wherein the message is a menu-driven message.

9. A system for monitoring a computing system/framework via a bot integrated with a messaging application, comprising:

a processor; and

a memory storage device, including instructions that when executed by the processor provide a monitoring bot in communication with a messaging application running on a user device in a first network environment and a monitored system/framework in a second network environment, the monitoring bot operable to;

receive, at the monitoring bot, a message from the messaging application;

identify a query in the message, the query including a command and an object in the monitored computing system/framework on which the command is to be performed;

transmit the query to the object in the monitored system/framework, wherein each of the user device, the monitoring bot, and the monitored computing system/framework is remote from each other;

in response to transmitting the query, receive a response to the command;

determine via the response whether a failure has occurred on the monitored computing system/framework;

in response to determining that the failure has occurred on the monitored computing system/framework, transmit without user intervention a proactive measure to address the failure; and

transmit the response to the messaging application.

10. The system of claim 9, wherein to identify the query in the message, the monitoring bot is further operable to parse the message based on grammatical structure and content to determine the command and the object.

11. The system of claim 9, wherein to identify the query in the message, the monitoring bot is further operable to transmit to the user device a menu interface outlining operands associated with commands and objects.

12. The system of claim 9, wherein to identify the query in the message, the monitoring bot is further operable to transmit a clarifying message to the user device via the messaging application to request additional details to identify the query.

13. The system of claim 9, wherein the monitoring bot receives an access token associated with a user from whom the message was received, wherein the access token enables the monitoring bot to access the monitored computing system/framework with permissions afforded to the user.

14. The system of claim 9, wherein the response is transmitted to another user than a user from whom the message was received.

15. A computer readable storage device including instructions executable by a processor for monitoring a computing system/framework via a bot integrated with a messaging application, comprising:

receiving, at a monitoring bot and from a user device of a first network environment, a message via a messaging application;

identifying a query included in the message;

transmitting the query to a monitored computing system/framework of a second network environment, wherein each of the first network environment, the second network environment, and the monitoring bot is remote from each other;

receiving a response to the query from the monitored computing system/framework;

determining via the response whether a failure has occurred on the monitored computing system/framework;

in response to determining that the failure has occurred on the monitored computing system/framework, transmitting without user intervention a proactive measure to address the failure; and

transmitting the response to the user device.

16. The computer readable storage device of claim 15, wherein prior to transmitting the response to the user device, the bot formats the response as a message for receipt by the messaging application.

17. The computer readable storage device of claim 15, wherein the bot is provided on a cloud hosted messaging service of a third network environment.

18. The computer readable storage device of claim 15, wherein the bot is identified as a contact in the messaging application on the user device.