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Queue management based on biometric authentication

  • US 10,250,599 B1
  • Filed: 05/07/2018
  • Issued: 04/02/2019
  • Est. Priority Date: 05/07/2018
  • Status: Active Grant
First Claim
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1. A method performed by a user device, comprising:

  • obtaining, by the user device, biometric information relating to a user of the user device using a biometric sensor of the user device;

    determining, by the user device, that the biometric information is valid;

    generating, by the user device, a biometric indicator indicating that the biometric information is valid;

    providing, by the user device, a request for a callback from an entity,wherein the request includes;

    the biometric information indicating that the biometric information is valid, anddata indicating a queue associated with the callback; and

    receiving, by the user device, the callback from the entity,wherein the callback is received based on the biometric information indicating that the biometric information is valid, andwherein the callback is associated with an entity identifier that is not provided to the user.

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