System, method and computer program product for service call identification

• US 10,250,747 B2
• Filed: 03/08/2018
• Issued: 04/02/2019
• Est. Priority Date: 09/21/2016
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Cai, Keke, Deng, Bai Chen, Duan, Dongxu, Su, Zhong, Zhang, Li, Zhang, Xiaolu, Zhao, Shiwan
• Primary Examiner(s): Tieu, Binh Kien
• Application Number:
  US15/915,152
• Publication Number:
  US 20180219998A1
• Time in Patent Office: 390 Days
• Field of Search: 37914201, 37914205, 37914206, 37914217, 37920101, 37920105, 37920108, 37920109, 37920111, 37920112
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: H04M 1/575 Means for retrieving and displaying personal data about calling party
• CPC Class Codes: H04M 1/663 Preventing unauthorised calls to a telephone set
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/4365 based on information specified by the calling party, e.g. priority or subject

Abstract

A method, system, and computer program product, include receiving a request for registration from a service provider, upon the service receiver having authorized the request for registration, registering characteristic information of the service call in a user device of a service receiver, and upon a lapse of time, deregistering the characteristic information from the user device.

Claims

1. A computer-implemented method for service call identification, comprising:

receiving a request for registration from a service provider,

upon the service receiver having authorized the request for registration, registering, for a specific user, characteristic information of the service call in a user device of a service receiver; and

upon a lapse of time, deregistering the characteristic information from the user device.

2. The method of claim 1, wherein the characteristic information of the service call is selected from a group consisting of:

a service abstract;

a period of validity of the service call;

a calling number of the service call; and

an identity of an individual to initiate the service call on behalf of the service provider.

3. The method of claim 1, wherein determining whether the service receiver has authorized the request for registration comprises:

determining whether the service receiver has overall authorized the service provider; and

upon the service receiver having overall authorized the service provider, determining that the service receiver has authorized the request for registration.

4. The method of claim 1, wherein determining whether the service receiver has authorized the request for registration comprises:

determining whether the service receiver has made instruction on authorization or no authorization specific to the request for registration; and

upon the service receiver having made the instruction on authorization, determining that the service receiver has authorized the request for registration.

5. The method of claim 1, wherein the registering the characteristic information of the service call for the service receiver comprises:

registering the calling number in the characteristic information of the service call in a temporary directory for the service receiver.

6. The method of claim 5, wherein the registering the characteristic information of the service call for the service receiver further comprises:

adding a service abstract in the characteristic information of the service call into the temporary directory, as an identification information corresponding to the registered calling number.

7. The method of claim 1, wherein the registering registers characteristic information of a service call for the service receiver corresponding to a previously unknown contact of a calling number to identify the unknown contact as a known contact in a future call by the service receiver modifying the data structure associated with the unknown contact and storing the modified data structure in a database.

8. The method of claim 1, embodied in a cloud-computing environment.

9. A system for call service identification, said system comprising:

a processor; and

a memory, the memory storing instructions to cause the processor to;

receive a request for registration from a service provider;

upon the service receiver having authorized the request for registration, register, for a specific user, characteristic information of the service call in a user device of a service receiver; and

upon a lapse of time, deregister the characteristic information from the user device.

10. The system of claim 9, wherein the characteristic information of the service call is selected from a group consisting of:

a service abstract;

a period of validity of the service call;

a calling number of the service call; and

an identity of an individual to initiate the service call on behalf of the service provider.

11. The system of claim 9, wherein, to determine whether the service receiver has authorized the request for registration, the memory further stores instructions to cause the processor to perform:

determining whether the service receiver has overall authorized the service provider; and

upon service receiver having overall authorized the service provider, determining that the service receiver has authorized the request for registration.

12. The system of claim 9, wherein, to determine whether the service receiver has authorized the request for registration, the memory further stores instructions to cause the processor to perform:

determining whether the service receiver has made instruction on authorization or no authorization specific to the request for registration; and

upon the service receiver having made the instruction on authorization, determining that the service receiver has authorized the request for registration.

13. The system of claim 9, wherein, to register the characteristic information of the service call for the service receiver, the memory further stores instructions to cause the processor to perform:

registering the calling number in the characteristic information of the service call in a temporary directory for the service receiver.

14. The system of claim 13, wherein the memory further stores instructions to cause the processor to perform:

adding a service abstract in the characteristic information of the service call into the temporary directory, as an identification information corresponding to the registered calling number.

15. The system of claim 13, wherein the registering registers characteristic information of a service call for the service receiver corresponding to a previously unknown contact of a calling number to identify the unknown contact as a known contact in a future call by the service receiver modifying the data structure associated with the unknown contact and storing the modified data structure in a database.

16. The system of claim 9, embodied in a cloud-computing environment.

17. A computer program product for service call identification, the computer program product comprising a computer-readable storage medium having program instructions embodied therewith, the program instructions being executable by a computer to cause the computer to:

receive a request for registration from a service provider;

upon the service receiver having authorized the request for registration, register, for a specific user, characteristic information of the service call in a user device of a service receiver; and

upon a lapse of time, deregister the characteristic information from the user device.

18. The computer program product of claim 17, wherein the characteristic information of the service call is selected from a group consisting of:

a service abstract;

a period of validity of the service call;

a calling number of the service call; and

an identity of an individual to initiate the service call on behalf of the service provider.

19. The computer program product of claim 17, wherein the determining whether the service receiver has authorized the request for registration comprises:

determining whether the service receiver has overall authorized the service provider; and

upon determining that the service provider has overall authorized the service provider, determining that the service receiver has authorized the request for registration.

20. The computer program product of claim 17, wherein the determining whether the service receiver has authorized the request for registration comprises:

determining whether the service receiver has made instruction on authorization or no authorization specific to the request for registration; and

upon service receiver having overall authorized the service provider, determining that the service receiver has authorized the request for registration.