System and method for two-way message transmission on mobile platforms for emergency and non-emergency communications

• US 10,251,044 B2
• Filed: 10/07/2014
• Issued: 04/02/2019
• Est. Priority Date: 10/09/2013
• Status: Active Grant

• Current Assignee: Onsolve, LLC
• Original Assignee: SWN Communications Incorporated (Onsolve, LLC)
• Inventors: Schmitz, Anthony, Tsepetis, Alexandros
• Primary Examiner(s): Afshar, Kamran
• Assistant Examiner(s): Seyedvosoghi, Farid
• Application Number:
  US14/507,967
• Publication Number:
  US 20150099482A1
• Time in Patent Office: 1,638 Days
• Field of Search: 4554042, 4554041, 455415, 455564, 455565, 34042619, 3404262, 34042623, 34053913, 34053916- 21, 340 728, 709206, 709207
• CPC Class Codes: G06F 16/1873 Versioning file systems, temporal file systems, e.g. file system supporting different historic versions of files
• CPC Class Codes: H04L 12/1895 for short real-time information, e.g. alarms, notifications, alerts, updates
• CPC Class Codes: H04L 51/043 using or handling presence information
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 63/04 for providing a confidential data exchange among entities communicating through data packet networks
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]
• CPC Class Codes: H04W 64/00 Locating users or terminals or network equipment for network management purposes, e.g. mobility management

Abstract

A method of transmitting emergency and non-emergency communications between a system backend facility (system) and at least one mobile platform (platform), the method comprising establishing a communication link between the system and the platform, providing a single-action voice calling module of the platform for communicating with the system, providing a message reception module of the platform for receiving a message sent from the system, providing a single-action location information transmission module of the platform for sending location information of the platform to the system, providing a single-action location information extraction module of the system for locating at least one recipient associated with the platform based on a predetermined attribute of the platform, and providing a single-action information dispatch module of the system for sending information to the located at least one recipient associated with the platform via the first protocol.

Claims

1. A cost effective method of transmitting emergency and non-emergency, text based and non-text based full duplex communications between a system backend facility and a plurality of mobile platforms (platforms), the method comprising:

establishing a communication link between the system backend facility and the platforms via a first protocol;

communicating a message to the system backend facility via a first client by executing a set of single-action voice calling instructions at the platforms;

receiving communication from the system backend facility by executing a set of message reception instructions at the platforms;

designating, by the system backend, an emergency area on a map and transmitting a message to a selective set of platforms by executing the single-action information dispatch instructions, wherein the selective set of platforms have confirmed their presence within the designated emergency area in response to receiving location queries from the system backend;

sending location information of the platform to the system backend facility by executing a set of single-action location information transmission instructions at the platform;

identifying at least one recipient associated with the platform based on the respective location of the platform by executing a set of single-action location information extraction instructions at the system backend facility; and

displaying an invitation to join a conference call on each identified recipient'"'"'s mobile platform by executing the single-action information dispatch instructions.

2. The method of claim 1, further comprising the steps of:

transmitting, by executing the single-action information dispatch instructions, emergency and non-emergency voice communications between the system backend facility and the platform;

transmitting, by executing the single-action information dispatch instructions, a two-way text message communication between the system backend facility and the platform; and

transmitting, by executing the single-action information dispatch instructions, a two-way data message communication between the system backend facility and the platform.

3. The method of claim 1, wherein the first protocol is at least one of:

a transmission control protocol (TCP), Session Initiation Protocol for Instant Messaging and Presence Leveraging Extensions (SIMPLE) protocol, and a session initiation protocol (SIP).

4. The method of claim 1, wherein the first protocol is configured to establish a communication link between a set of inter-cooperating processes from the system backend facility and the platform.

5. The method of claim 1, further comprising the step of:

establishing a communication link between the system backend facility and a mobile application residing on the platform.

6. The method of claim 1, further comprising the step of:

transmitting, by executing the single-action information dispatch instructions, a set of messages to the at least one recipient associated with the platform solely based on the physical location of the platform.

7. The method of claim 1, further comprising availing guaranteed end message delivery with real-time receipt and integrated diagnostics.

8. A cost effective information transmission system for facilitating text based and non-text based communications between a system backend facility and at least one mobile platform, the system comprising a logic circuit configured to execute instructions to perform the following operations:

establish a communication link between the system backend facility and the platform via a first protocol;

communicate a message to the system backend facility via a first client by executing a set of single-action voice calling instructions at the platform;

receive communication from the system backend facility by executing a set of message reception instructions at the platform;

send location information of the platform to the system backend facility by executing a set of single-action location information transmission instructions at the platform;

identify at least one recipient associated with the platform based on the location of the at least one mobile platform by executing a set of single-action location information extraction instructions at the system backend facility; and

securely dispatch the message to the identified at least one recipient via the first protocol platform by executing a set of single-action information dispatch instructions at the system backend facility.

9. The system of claim 8, wherein the single-action information dispatch instructions are operable to transmit a set of emergency and non-emergency communications between the system backend facility and the platform.

10. The system of claim 8, wherein the single-action information dispatch instructions are operable to transmit a two-way text message communication between the system backend facility and the-platform.

11. The system of claim 8, wherein the single-action information dispatch instructions are operable to transmit a two-way data message communication between the system backend facility and the platform.

12. The system of claim 8, wherein the first protocol is a transmission control protocol (TCP), and the system backend facility is an interactive voice response (IVR) system.

13. The system of claim 8, wherein the first protocol is a Session Initiation Protocol for Instant Messaging and Presence Leveraging Extensions (SIMPLE) protocol and the system backend facility comprises a customer service representative.

14. The system of claim 8, wherein the first client employs a session initiation protocol (SIP).

15. The system of claim 8, wherein the first protocol is configured to establish a communication link between a set of inter-cooperating processes from the system backend facility and the platform.

16. The system of claim 15, wherein the predetermined attribute is the physical location of the at least one recipient and wherein the system is configured to transmit a set of messages to the at least one recipient associated with the platform solely based on the physical location of the platform.

17. The system of claim 8, wherein the first protocol is configured to establish a communication link between the system backend facility and a mobile application residing on the platform.