Voice based diagnostic systems and methods

• US 10,255,915 B2
• Filed: 02/16/2017
• Issued: 04/09/2019
• Est. Priority Date: 12/09/2013
• Status: Active Grant

• Current Assignee: Ademco Inc. (Resideo Technologies, Inc.)
• Original Assignee: Ademco Inc. (Resideo Technologies, Inc.)
• Inventors: Palanisamy, Prabhu
• Primary Examiner(s): Ortiz-Sanchez, Michael
• Application Number:
  US15/434,337
• Publication Number:
  US 20170162199A1
• Time in Patent Office: 782 Days
• CPC Class Codes: G06F 11/00 Error detection; Error correction; Monitoring error detection, correction or monitoring in information storage based on relative movement between record carrier and transducer G11B20/18; monitoring, i.e. supervising the progress of recording or reproducing G11B27/36; in static stores G11C29/00
• CPC Class Codes: G06F 11/0736 in functional embedded systems, i.e. in a data processing system designed as a combination of hardware and software dedicated to performing a certain function testing or monitoring of automated control systems G05B23/02
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06F 11/22 Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
• CPC Class Codes: G10L 13/00 Speech synthesis; Text to speech systems
• CPC Class Codes: G10L 15/00 Speech recognition G10L17/00 takes precedence
• CPC Class Codes: G10L 15/18 using natural language modelling
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 2015/223 Execution procedure of a spoken command
• CPC Class Codes: H04L 12/282 based on user interaction within the home receiver circuitry for displaying additional information being controlled by a remote control apparatus H04N21/42204

Abstract

A method for voice based diagnostics can include receiving a voice command from a user at a computing device, performing, by the computing device, a number of diagnostic tests corresponding to a functionality of the computing device, and sending an audio message to the user, wherein the audio message corresponds to results of the number of diagnostic tests.

Claims

1. A method for voice based diagnostics, comprising:

receiving, by a computing device, a voice command describing a number of diagnostic tests to be performed on the computing device, wherein the voice command is from a user who does not have physical access to the computing device;

performing, by the computing device, the number of diagnostic tests on a functionality of hardware of the computing device responsive to the received voice command;

sending an audio message that includes a description of a fix of the functionality of the hardware of the computing device determined by results of the number of diagnostic tests relative to a particular specification; and

performing the fix on the functionality of the hardware.

2. The method of claim 1, wherein performing the number of diagnostic tests includes determining a status of physical connection between the hardware within the computing device.

3. The method of claim 1, wherein the audio message includes a description of the results of the number of diagnostic tests.

4. The method of claim 1, wherein the audio message is sent by a prerecorded audio message.

5. The method of claim 1, wherein the audio message is sent by a text to speech message.

6. A non-transitory computer readable medium, comprising instructions to:

perform a number of diagnostic tests on software of another device responsive to receipt of a voice command;

send, to a source of the voice command, a request for information related to performance of additional diagnostic tests on the software of the other device;

generate a diagnostic report based on results of performing the number of diagnostic tests and the additional diagnostic tests on the software of the other device;

send an audio message based on the diagnostic report that includes a description of a fix of a functionality of the software of the other device determined as a diagnostic issue by results of the number of diagnostic tests and the additional diagnostic tests relative to a particular specification; and

perform the fix on the functionality of the software.

7. The medium of claim 6, further comprising instructions to receive the voice command at a computing device, the voice command describing the number of diagnostic tests to be performed on the software of the other device.

8. The medium of claim 6, wherein the voice command is a grammar defined voice command.

9. The medium of claim 6, wherein the voice command is a natural language voice command.

10. The medium of claim 6, further comprising instructions to send the voice command from the computing device via an electronic communication to a processing resource remote from the computing device.

11. The medium of claim 6, further comprising instructions to perform the number of diagnostic tests via an electronic communication from a processing resource that is remote to the other device.

12. The medium of claim 6, wherein the software is located on computing devices connected to a particular network.

13. A system, comprising:

a computing device including instructions to;

determine a number of software devices and a number of hardware devices that correspond to a voice command including a number of diagnostic tests to be performed on the software devices and hardware devices;

perform a software diagnostic test on the number of software devices of the computing device;

perform a hardware diagnostic test on the number of hardware devices of the computing device;

send an audio message to a user who does not have physical access to the computing device, wherein the audio message includes a description of a fix of a diagnostic issue in a functionality of either the software or hardware devices of the computing device as determined by results of the diagnostic tests relative to a particular specification; and

perform the fix on the functionality of either the software or hardware devices.

14. The system of claim 13, further including instructions to determine a number of diagnostic issues based on the software diagnostic test and the hardware diagnostic test performed on the number of software and hardware devices.

15. The system of claim 13, wherein the audio message is generated based upon a diagnostic report to include a number of functions that are not performing to a manufacturer specification.

16. The system of claim 13, wherein the audio message is generated based upon a diagnostic report to include a description of the hardware devices that are not performing to a manufacturer specification.

17. The system of claim 13, wherein the audio message is generated based upon a diagnostic report to include a description of the number of the software devices that are not operating with the computing device to a manufacturer specification.