Observation platform for using structured communications with cloud computing
First Claim
1. A method of using structured communications in an observation platform with cloud computing, comprising:
- receiving from a first communication device, by a second communication device associated with a first computer system, a signal from said first communication device;
forwarding, by said first computer system, said signal from said first computer system to a second computer system, wherein said second computer system is physically remote from said first computer system and connected with said first computer system via a network;
deriving, by a second computer system, context information for said signal, said deriving based on a plurality of factors derived from an analysis of said signal, wherein said plurality of factors comprises a speech to text analysis of said signal, and wherein said second computer system is cloud based; and
determining, by said second computer system, at least one destination for said signal based on said plurality of factors for said context information.
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Abstract
In a method of using structured communications in an observation platform with cloud computing, a signal from a first communication device is received by a second communication device associated with a first computer system. The second computer system forwards the signal from the first computer system to a second computer system, wherein the second computer system is physically remote from the first computer system and connected with the first computer system via a network. The second computer system derives context information for the signal, the deriving based on a plurality of factors derived from an analysis of the signal, wherein the plurality of factors comprises a speech to text analysis of the signal, and wherein the second computer system is cloud based. The second computer system determines at least one destination for the signal based on the plurality of factors for the context information.
160 Citations
20 Claims
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1. A method of using structured communications in an observation platform with cloud computing, comprising:
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receiving from a first communication device, by a second communication device associated with a first computer system, a signal from said first communication device; forwarding, by said first computer system, said signal from said first computer system to a second computer system, wherein said second computer system is physically remote from said first computer system and connected with said first computer system via a network; deriving, by a second computer system, context information for said signal, said deriving based on a plurality of factors derived from an analysis of said signal, wherein said plurality of factors comprises a speech to text analysis of said signal, and wherein said second computer system is cloud based; and determining, by said second computer system, at least one destination for said signal based on said plurality of factors for said context information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A non-transitory computer-usable storage medium having instructions embodied therein that when executed cause a computer system to perform a method of using structured communications in an observation platform with cloud computing, said method comprising:
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receiving from a first communication device, by a second communication device associated with a first computer system, a signal from said first communication device; forwarding, by said first computer system, said signal from said first computer system to a second computer system, wherein said second computer system is physically remote from said first computer system and connected with said first computer system via a network; deriving, by a second computer system, context information for said signal, said deriving based on a plurality of factors derived from an analysis of said signal, wherein said plurality of factors comprises a speech to text analysis of said signal, and wherein said second computer system is cloud based; and determining, by said second computer system, at least one destination for said signal based on said plurality of factors for said context information. - View Dependent Claims (15, 16, 17, 18)
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19. A communication mediating observation platform, said platform comprising:
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a first communication device configured for sending a signal; a first computer system configured for receiving, via a second communication device, said signal from said first communication device; and a second computer system physically remote from said first computer system and connected to said first computer system via a network, wherein said second computer system is cloud based, said second computer system configured for; receiving said signal forwarded from said first computer system; deriving context information for said signal, said deriving based on a plurality of factors derived from an analysis of said signal, wherein said plurality of factors comprises a speech to text analysis of said signal; and determining at least one destination for said signal based on said plurality of factors for said context information. - View Dependent Claims (20)
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Specification