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Observation platform for using structured communications with cloud computing

  • US 10,257,085 B2
  • Filed: 07/11/2016
  • Issued: 04/09/2019
  • Est. Priority Date: 02/22/2011
  • Status: Active Grant
First Claim
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1. A method of using structured communications in an observation platform with cloud computing, comprising:

  • receiving from a first communication device, by a second communication device associated with a first computer system, a signal from said first communication device;

    forwarding, by said first computer system, said signal from said first computer system to a second computer system, wherein said second computer system is physically remote from said first computer system and connected with said first computer system via a network;

    deriving, by a second computer system, context information for said signal, said deriving based on a plurality of factors derived from an analysis of said signal, wherein said plurality of factors comprises a speech to text analysis of said signal, and wherein said second computer system is cloud based; and

    determining, by said second computer system, at least one destination for said signal based on said plurality of factors for said context information.

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