Performance monitor based on user engagement

• US 10,257,312 B2
• Filed: 10/27/2016
• Issued: 04/09/2019
• Est. Priority Date: 10/27/2016
• Status: Active Grant

• Current Assignee: Micro Focus LLC (Open Text Corporation)
• Original Assignee: entIT Software LLC (Open Text Corporation)
• Inventors: Nitsan, Amichai, Shuvali, Haim
• Primary Examiner(s): Wang, Liang Che A
• Assistant Examiner(s): Aguiar, Johnny B
• Application Number:
  US15/335,738
• Publication Number:
  US 20180124205A1
• Time in Patent Office: 894 Days
• Field of Search: 709224, 709202, 709203
• CPC Class Codes: G06F 11/302 where the computing system component is a software system
• CPC Class Codes: G06F 11/3409 for performance assessment
• CPC Class Codes: G06F 11/3419 by assessing time
• CPC Class Codes: G06F 11/3438 monitoring of user actions tracking the activity of the user H04L67/535
• CPC Class Codes: G06F 11/3466 Performance evaluation by tracing or monitoring
• CPC Class Codes: G06F 16/957 Browsing optimisation, e.g. caching or content distillation
• CPC Class Codes: H04L 43/04 Processing captured monitoring data, e.g. for logfile generation
• CPC Class Codes: H04L 43/08 Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
• CPC Class Codes: H04L 43/16 Threshold monitoring
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 67/62 Establishing a time schedule for servicing the requests

Abstract

Examples disclosed herein involve measuring application performance based on user engagement of the application. In examples herein, an activation of an action item may be detected and a degree of user engagement of the application in response to the activation of the action item may be determined. A threshold time for acceptable performance of the action item is adjusted based on the degree of user engagement.

Claims

1. A method for measuring performance of an action item of an application, the method comprising:

detecting an activation of the action item of the application;

measuring a degree of user engagement of the application in response to the activation of the action item and based on an amount of data retrieved for the application in response to the activation of the action item, wherein a measurement of the amount of data retrieved for the application in response to the action item being activated and a length of time between the action item being activated and a user activating a subsequent action item of the application are each assigned a weight value in the measuring the degree of user engagement;

adjusting a threshold time for acceptable performance for the action item based on the amount of data retrieved for the application in response to the activation of the action item; and

reporting that the action item achieved the acceptable performance when the length of time satisfies the threshold time and when a time to retrieve the amount of data retrieved for the application in response to the action item being activated satisfies the threshold time.

2. The method of claim 1, further comprising:

measuring a user action time from a first moment the activation of the action item is detected to a second moment the subsequent activation of the subsequent action item is detected.

3. The method of claim 1, further comprising:

reporting that the action item achieved the acceptable performance when a user action time satisfies the threshold time.

4. The method of claim 1, further comprising:

determining the amount of data retrieved for the application by identifying an amount of network data downloaded from a network for the application in response to the activation of the action item.

5. The method of claim 1, further comprising:

receiving a selection for measuring the degree of user engagement based on a user action time.

6. A non-transitory machine readable storage medium comprising instructions that, when executed, cause a machine to at least:

detect an activation of an action item of an application;

determine a degree of user engagement of the application in response to the activation of the action item based on an amount of data retrieved for the application in response to the activation of the action item, wherein a measurement of the amount of data retrieved for the application in response to the action item being activated and a length of time between the action item being activated and a user activating a subsequent action item of the application are each assigned a weight value in the determining the degree of user engagement;

adjust a threshold time for acceptable performance of the action item based on the amount of data retrieved for the application in response to the activation of the action item; and

report that the action item achieved the acceptable performance when the length of time satisfies the threshold time and when a time to retrieve the amount of data retrieved for the application in response to the action item being activated satisfies the threshold time.

7. The non-transitory machine readable storage medium of claim 6, wherein the instructions, when executed, cause the machine to:

indicate that the action item achieved the acceptable performance when an execution time of a transaction of the action item satisfies the threshold time.

8. The non-transitory machine readable storage medium of claim 6, wherein the instructions, when executed, cause the machine to:

indicate that the action item achieved the acceptable performance when an execution time for the action item satisfies the threshold time.

9. An apparatus comprising:

a processor; and

a non-transitory computer readable medium storing machine readable instructions, wherein the processor executes the machine readable instructions to;

detect an activation of an action item of an application;

estimate a degree of user engagement of the application in response to the activation of the action item, the degree of user engagement based on a user action time after the activation of the action item and an amount of data retrieved for the application in response to the activation of the action item, wherein a measurement of the amount of data retrieved for the application in response to the action item being activated and a length of time between the action item being activated and a user activating a subsequent action item of the application are each assigned a weight value in the estimating the degree of user engagement;

adjust a threshold time for acceptable performance of the action item based on the degree of user engagement, wherein the degree of user engagement is based on the amount of data retrieved for the application in response to the activation of the action item; and

report that the action item achieved the acceptable performance when the length of time satisfies the threshold time and when a time to retrieve the amount of data retrieved for the application in response to the action item being activated satisfies the threshold time.

10. The apparatus of claim 9, wherein the processor executes the machine readable instructions to:

indicate the acceptable performance of the action item when an execution time of the action item satisfies the threshold time.

11. The apparatus of claim 9, wherein the action item comprises a user selectable item that initiates a query to a network, wherein the degree of user engagement corresponds to the user accessing results of the query retrieved from the network by the application.

12. The apparatus of claim 9, wherein the amount of data retrieved for the application in response to the activation of the action item comprises an amount of transaction data to complete a transaction of the action item.