Semantic and natural language processing for content categorization and routing

• US 10,261,995 B1
• Filed: 09/28/2016
• Issued: 04/16/2019
• Est. Priority Date: 09/28/2016
• Status: Active Grant

• Current Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Original Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Inventors: Cerda, Paul Christopher, Bhattacharjee, Pallami, Kaper, William Joseph, Kasper, Paul, Seillier, Thibault Pierre, Wiggins, Kelly Duggar
• Primary Examiner(s): He, Jialong
• Application Number:
  US15/278,869
• Time in Patent Office: 930 Days
• Field of Search: None
• CPC Class Codes: G06F 40/30 Semantic analysis
• CPC Class Codes: G06F 40/58 Use of machine translation, e.g. for multi-lingual retrieval, for server-side translation for client devices or for real-time translation
• CPC Class Codes: G06N 3/02 Neural networks

Abstract

A content management system (CMS) and a translation management system (TMS) can utilize content dimensions for content items to manage and translate the content items between languages. Machine and human translations of complex dynamic content can also be improved by pre-rendering the content to remove localization-related syntax prior to machine or human translation. Content items can also be scored as to their suitability for localization prior to translation, and translation can be skipped for content items that do not have a sufficiently high score. Semantic and natural language processing (NLP) techniques can also be utilized for content categorization and routing. Translations of content items can also be continuously refined and higher quality re-translated content can be provided in an automated fashion.

Claims

1. An apparatus, comprising:

one or more processors; and

one or more non-transitory computer-readable storage media having instructions stored thereupon which are executable by the one or more processors and which, when executed, cause the apparatus to;

receive a request at a translation management system (TMS) to perform a requested translation;

responsive to the request, obtain first data for use in performing the requested translation from one or more processing agents, wherein the first data indicates at least an alternate translation, wherein the one or more processing agents are configured to obtain second data from a data authority interface layer, and wherein the data authority interface layer is configured to obtain third data from a plurality of data authorities;

based at least in part on the first data, determine a first priority level associated with the requested translation, the first priority level indicating a higher priority than a second priority level associated with a different requested translation;

based at least in part on the first data indicating the alternate translation, determine whether the requested translation is to be performed; and

based at least in part on the first priority level and determining that the requested translation is not to be performed, provide the alternate translation to the TMS.

2. The apparatus of claim 1, wherein the plurality of data authorities comprise at least one content management system (CMS).

3. The apparatus of claim 1, wherein the plurality of data authorities comprise at least one data warehouse.

4. The apparatus of claim 1, wherein the third data provided by at least one of the plurality of data authorities comprises product data, wherein the product data comprises at least products or services available for purchase.

5. The apparatus of claim 1, wherein at least one of the one or more processing agents is configured to perform natural language processing (NLP) on the second data.

6. The apparatus of claim 1, wherein at least one of the one or more processing agents is configured to perform sentiment mining on the second data.

7. The apparatus of claim 1, wherein at least one of the one or more processing agents is a neural network.

8. A computer-implemented method, comprising:

receiving a request at a translation management system (TMS) to perform a requested translation;

responsive to receiving the request, obtaining first data for use in performing the requested translation from one or more processing agents, wherein the first data indicates at least an alternate translation, wherein the one or more processing agents are configured to obtain second data from a data authority interface layer, and wherein the data authority interface layer is configured to obtain third data from a plurality of data authorities;

based at least in part on the first data, determining a first priority level associated with the requested translation, the first priority level indicating a higher priority than a second priority level associated with a different requested translation;

based at least in part on the first data indicating the alternate translation, determining whether the requested translation is to be performed; and

based at least in part on the first priority level and determining that the requested translation is not to be performed, providing the alternate translation to the TMS.

9. The computer-implemented method of claim 8, wherein at least one of the plurality of data authorities comprises a content management system (CMS).

10. The computer-implemented method of claim 8, wherein at least one of the plurality of data authorities comprises a data warehouse.

11. The computer-implemented method of claim 8, wherein at least one of the one or more processing agents is configured to perform sentiment mining on the second data.

12. The computer-implemented method of claim 8, wherein at least one of the one or more processing agents is configured to perform speech processing on the second data.

13. The computer-implemented method of claim 8, wherein at least one of the one or more processing agents is configured to perform natural language processing (NLP) on the second data.

14. The computer-implemented method of claim 8, wherein the third data provided by at least one of the plurality of data authorities comprises product data, wherein the product data comprises at least products or services available for purchase.

15. A non-transitory computer-readable storage media having instructions stored thereupon that are executable by one or more processors and which, when executed, cause the one or more processors to:

receive a request at a translation management system (TMS) to perform a requested translation;

responsive to the request, obtain first data for use in performing the requested translation from one or more processing agents, wherein the first data indicates at least an alternate translation, wherein the one or more processing agents are configured to obtain second data from a data authority interface layer, and wherein the data authority interface layer is configured to obtain third data from a plurality of data authorities;

based at least in part on the first data, determine a first priority level associated with the requested translation, the first priority level indicating a higher priority than a second priority level associated with a different requested translation;

based at least in part on the first data indicating the alternate translation, determine whether the requested translation is to be performed; and

based at least in part on the first priority level and determining that the requested translation is not to be performed, provide the alternate translation to the TMS.

16. The non-transitory computer-readable storage media of claim 15, wherein at least one of the plurality of data authorities comprises a data warehouse.

17. The non-transitory computer-readable storage media of claim 15, wherein at least one of the plurality of data authorities comprises a content management systems (CMS).

18. The non-transitory computer-readable storage media of claim 15, wherein the third data provided by at least one of the plurality of data authorities comprises product data, wherein the product data comprises at least products or services available for purchase.

19. The non-transitory computer-readable storage media of claim 15, wherein at least one of the one or more processing agents is configured to perform natural language processing (NLP) on the second data.

20. The non-transitory computer-readable storage media of claim 15, wherein at least one of the one or more processing agents is configured to perform speech processing on the second data.