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Location based call routing to subject matter specialist

  • US 10,262,349 B1
  • Filed: 07/01/2013
  • Issued: 04/16/2019
  • Est. Priority Date: 08/12/2011
  • Status: Active Grant
First Claim
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1. A non-transitory computer-readable medium embodying a program executable in a mobile computing device, the program, when executed, being configured to cause the mobile computing device to at least:

  • obtain a product assistance request associated with a mobile user;

    obtain a current intra-building location of the mobile computing device, the current intra-building location being associated with at least one of a particular department of a plurality of departments or a particular aisle of a plurality of aisles;

    generate a request to initiate a voice call, the request including the current intra-building location of the mobile computing device and a product category;

    identify a product specialist associated with the current intra-building location of the mobile computing device based at least in part on the current intra-building location being associated with the at least one of the particular department or the particular aisle;

    obtain confirmation that the voice call has been established with a computing device associated with the product specialist;

    send audio from the mobile computing device to the computing device associated with the product specialist;

    obtain audio from the computing device associated with the product specialist, the audio from the computing device associated with the product specialist being associated with the product specialist; and

    terminate the voice call in response to a termination request.

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