×

Identifying troubleshooting options for resolving network failures

  • US 10,263,836 B2
  • Filed: 03/24/2014
  • Issued: 04/16/2019
  • Est. Priority Date: 03/24/2014
  • Status: Active Grant
First Claim
Patent Images

1. A method comprising:

  • receiving an alarm generated by a device in a data center, the alarm comprising a failure condition that is indicative of a network failure in the data center;

    responsive to receiving the alarm and based upon the alarm, identifying a failing device that causes the network failure;

    responsive to identifying the failing device, and based upon historical data retained in a data repository, identifying a failure symptom of the network failure based upon the failure condition and the failing device, wherein the historical data comprises;

    at least one failure symptom;

    troubleshooting options previously undertaken with respect to the failing device in the data center to mitigate the network failure; and

    a failure history table that comprises historical failure frequency of the failing device;

    outputting data that is indicative of the historical failure frequency of the failing device responsive to the failing device being identified;

    responsive to identifying the failing device, identifying the troubleshooting options;

    assigning labels to the troubleshooting options, the labels indicative of probabilities that the troubleshooting options, when undertaken with respect to the failing device, will mitigate the failure symptom;

    outputting the plurality of troubleshooting options and their labels;

    receiving feedback from an operator that the failure symptom has been mitigated and that a troubleshooting option in the troubleshooting options was employed to mitigate the failure symptom; and

    updating the failure history table based upon the feedback.

View all claims
  • 2 Assignments
Timeline View
Assignment View
    ×
    ×