Enterprise message management system and method

• US 10,263,946 B2
• Filed: 05/09/2016
• Issued: 04/16/2019
• Est. Priority Date: 05/08/2015
• Status: Active Grant

• Current Assignee: Humana Incorporated
• Original Assignee: Humana Incorporated
• Inventors: Fehling, Jeff
• Primary Examiner(s): Whipple, Brian
• Assistant Examiner(s): Mekonen, Tesfu N
• Application Number:
  US15/150,352
• Publication Number:
  US 20160359795A1
• Time in Patent Office: 1,072 Days
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/212 using filtering or selective blocking

Abstract

The present invention is a system and method for managing a plurality of messages generated by an organization for delivery to various recipients. Said system and method configured to optimize the messages to reduce duplication and conflicting message content based on the organizations collective messaging activity and the characteristics of the recipient.

Claims

1. A computerized messaging management system comprising:

a computer server;

a message depot in electronic communication with said computer server, said message depot configured by said computer server to receive message content data from a user, wherein said message content data comprises message characteristics selected by the user, said characteristics selected from the group consisting of;

a workgroup, a recipient definition, a language selection, a definition of message variables, and a selection of applicable rules;

a communication governance database in electronic communication with said computer server, said communication governance database comprising organizational messaging governance data;

a message storage database in electronic communication with said message depot;

a message analytics engine in electronic communication with said message storage database, said message analytics engine storing software instructions, which when executed configure the message analytics engine to analyze message content data stored in said message storage database and generate an alert should said message content data violate a predetermined limitation;

a message fulfillment system in electronic communications with the message storage database, said message fulfillment system comprising software instructions, which when executed configure the message fulfillment system to convert said message content data into at least two different formats selected from the group consisting of;

web content format, mobile device format, social media post format, voice communication systems format, postal mail format, email format, fax format, customer resource management system format, and fax communication system format, and transmit the formatted message content data to at least one fulfillment provider for transmission to a number of predetermined recipients;

a message archival and retrieval system in electronic communication with said computer server and also in electronic communication with said message fulfillment system; and

software instructions stored on said computer server, which when executed configured the computer server to;

generate a template based on said selected message characteristic,

populate said template with the message content data,

retrieve and apply said governance data from said communications governance database to the received message content stored at said message depot to generate message content feedback data,

notify the user of said message content feedback data and prompt the user to override said message content feedback data or modify said message content,

retrieve said message content data after application of said governance data and store said message content data at said message storage database, and

receive said message content data stored at the message storage database that has been provided to said at least one message fulfillment provider and store said message content data at said message archival and retrieval system;

wherein said message analytics engine is also in electronic communication with said message archival and retrieval system, said message analytics engine comprising additional software instructions, which when executed configure the message analytics engine to retrieve message content data from said message archival and retrieval system and analyze contact history of said retrieved message content data and produce data representing message effectiveness for transmission to the user.

2. The computerized messaging management system of claim 1, wherein said predetermined limitation is selected from of one of a business rule or the occurrence of a business event within a predetermined time of an intended date of the communication.

3. The computerized messaging management system of claim 1, wherein said application of said governance data to said received message content data comprises a comparison of said governance data to said received message content data to identify common communication content.

4. The computerized messaging management system of claim 3, wherein said governance data comprises workflow collaboration data consisting of message content data from at least one user other than the user from which the message content data was retrieved.

5. The computerized messaging management system of claim 1, wherein said application of said governance data to said received message content data comprises a comparison of said governance data to said received message content data to identify common communication content.

6. The computerized messaging management system of claim 5, wherein said governance data comprises data representing the effectiveness of at least one prior message.