Roadside assistance management
First Claim
1. A method comprising:
- determining, by a first computing device, locations of a plurality of base stations at which a plurality of service vehicles are stationed;
receiving information from a second computing device, the information comprising;
information indicating that a vehicle is disabled, andinformation indicating a location of the second computing device;
selecting, based on the location of the second computing device, a service vehicle of the plurality of service vehicles; and
transmitting, to a third computing device corresponding to the service vehicle, an instruction to provide service to the vehicle, wherein the instruction comprises the location of the second computing device.
1 Assignment
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Accused Products
Abstract
Methods, computer-readable media, software, and apparatuses provide a system for establishing base stations and allocating service vehicles to the base stations in order to provide roadside assistance. The system may include computing devices associated with customer vehicles and service vehicles as well as network computing devices. The system may receive a service request from a customer regarding a disabled vehicle. The system may then identify an appropriate service vehicle to assist the customer and assign the service request to the identified service vehicle. The system may select the appropriate service vehicle based on a location of the disabled vehicle. In an example, the system may choose a service vehicle from a base station closest to or within the shortest driving time to the disabled vehicle. By setting-up base stations in advance of service requests, service vehicles may reach disabled vehicles within a predetermined period of time.
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Citations
20 Claims
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1. A method comprising:
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determining, by a first computing device, locations of a plurality of base stations at which a plurality of service vehicles are stationed; receiving information from a second computing device, the information comprising; information indicating that a vehicle is disabled, and information indicating a location of the second computing device; selecting, based on the location of the second computing device, a service vehicle of the plurality of service vehicles; and transmitting, to a third computing device corresponding to the service vehicle, an instruction to provide service to the vehicle, wherein the instruction comprises the location of the second computing device. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method comprising:
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determining, by a first computing device, locations of a plurality of service vehicles; receiving information from a second computing device, the information comprising; an indication that a vehicle is disabled, and an indication of a location of the vehicle; selecting a service vehicle, of the plurality of service vehicles, that is located closest to the location of the vehicle; and transmitting, to a third computing device corresponding to the service vehicle, an instruction to provide service to the vehicle. - View Dependent Claims (9, 10, 11, 12, 13)
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14. A system, comprising:
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a first computing device associated with a first vehicle; a second computing device associated with a second vehicle; and and a third computing device comprising; at least one processor, and memory storing instructions that, when executed by the at least one processor, cause the third computing device to; receive, from the first computing device, information comprising; a service request for the first vehicle, and a location of the first vehicle; select, based on the location of the first vehicle and from a plurality of vehicles, the second vehicle; and transmit, to the second computing device, an instruction to provide service to the first vehicle. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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Specification