Determining languages for a multilingual interface

• US 10,268,999 B2
• Filed: 02/01/2016
• Issued: 04/23/2019
• Est. Priority Date: 06/11/2014
• Status: Active Grant

• Current Assignee: Block, Inc. (f/k/a Square, Inc.)
• Original Assignee: Block, Inc. (f/k/a Square, Inc.)
• Inventors: Mocko, Christopher Lang, Han, Koun, Lin, Hsuan-Yu (Jerry), White, Michael Wells
• Primary Examiner(s): Iwarere, Oluseye
• Application Number:
  US15/011,806
• Publication Number:
  US 20180150815A1
• Time in Patent Office: 1,177 Days
• Field of Search: 705 26, 715700
• CPC Class Codes: G06F 40/58 Use of machine translation, e.g. for multi-lingual retrieval, for server-side translation for client devices or for real-time translation
• CPC Class Codes: G06F 9/454 Multi-language systems; Localisation; Internationalisation
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: G06Q 20/202 Interconnection or interaction of plural electronic cash registers [ECR] or to host computer, e.g. network details, transfer of information from host to ECR or from ECR to ECR
• CPC Class Codes: G06Q 20/209 Specified transaction journal output feature, e.g. printed receipt or voice output
• CPC Class Codes: G06Q 20/384 using social networks
• CPC Class Codes: G07G 1/01 Details for indicating displaying information in general G09F, G09G

Abstract

In some examples, a merchant device at a point of sale (POS) location may present information to a merchant in a first language preferred by the merchant, and may present information to a buyer in a second language preferred by the buyer. The merchant device may switch between the different languages in response to detecting a change in the physical orientation of a display. For instance, in a first orientation in which the display is viewable from a merchant direction, the merchant device may present information in the language preferred by the merchant. When the orientation of the display is changed to a second orientation in which the display is viewable from a buyer direction, the merchant device may present information in the language indicated to be preferred by the buyer. Various techniques may be used for determining the preferred language of a particular buyer.

Claims

1. A system comprising:

one or more processors; and

one or more computer-readable media storing instructions executable by the one or more processors, wherein the instructions program the one or more processors to;

receive, at a server computing device associated with a payment processing service and from a merchant device, at least one identifier indicating a current user of the merchant device;

determine, by the server computing device, a merchant language associated with the identifier;

cause, by the server computing device, the merchant device to present, on a display in a merchant-facing orientation and during a current point-of-sale (POS) transaction, information in the merchant language;

receive, at the server computing device and from the merchant device, buyer identifying information for the current POS transaction;

determine, by the server computing device and based at least in part on the buyer identifying information, a buyer profile of a plurality of buyer profiles, the buyer profile corresponding to the current POS transaction;

determine, by the server computing device and based at least in part on the buyer profile, a particular language corresponding to the buyer profile; and

cause, by the server computing device, the merchant device to present, on the display in a buyer-facing orientation and during the current POS transaction, transaction information in the particular language corresponding to the buyer profile.

2. The system recited in claim 1, wherein the instructions further program the one or more processors to:

prior to the receiving the buyer identifying information for the current POS transaction, determine, by the server computing device, the particular language to associate with the buyer profile based at least in part on an express indication that the particular language is a preferred language to be associated with the buyer profile.

3. The system as recited in claim 1, wherein the instructions further program the one or more processors to:

prior to the receiving the buyer identifying information for the current POS transaction, determine, by the server computing device, the particular language to associate with the buyer profile based at least in part on an implicit indication that the particular language is a preferred language to be associated with the buyer profile, wherein the implicit indication is determined based on data associated with POS transactions processed by the payment processing service.

4. The system as recited in claim 3, wherein the instructions further program the one or more processors to:

determine, by the server computing device, the implicit indication of the particular language from a setting of a browser or application that is used to access one or more network locations associated with the buyer profile.

5. A method comprising:

causing, by a service computing device, a merchant device to present, on a first display in a first orientation and in association with a current point-of-sale (POS) transaction, information in a first language, wherein the merchant device comprises one or more displays;

receiving, by a service computing device, from the merchant device, buyer identifying information for the current POS transaction;

determining that the buyer identifying information corresponds to a buyer profile;

determining a second language associated with the buyer profile; and

causing, by the service computing device, the merchant device to present, on a display in a second orientation and in association with the current POS transaction, transaction information in the second language associated with the buyer profile, wherein the display is the first display or a second display.

6. The method as recited in claim 5, further comprising, prior to the receiving the buyer identifying information for the current POS transaction, determining, by the service computing device, the second language to associate with the buyer profile based at least in part on an express indication that the second language is a preferred language to be associated with the buyer profile.

7. The method as recited in claim 6, further comprising receiving the express indication during establishment of an electronic payment account associated with the buyer profile.

8. The method as recited in claim 5, further comprising:

accessing, by the service computing device and based on the buyer identifying information, the buyer profile, wherein the buyer profile stores data associated with POS transactions between the buyer and one or more merchants associated with a payment processing service; and

determining, based at least in part on the data associated with the POS transactions, that the second language is a preferred language to associate with the buyer profile.

9. The method as recited in claim 8, further comprising determining, by the service computing device, that the second language is the preferred language from a setting of a browser or application that is used in association with the POS transactions.

10. The method as recited in claim 9, wherein the determining that the second language is the preferred language from the setting of the browser comprises determining, by the service computing device, the second language from an hypertext transfer protocol accept-language header received when the browser is used to access one or more electronic receipts corresponding to the POS transactions associated with the buyer profile.

11. The method as recited in claim 5, further comprising:

prior to the receiving the buyer identifying information for the current POS transaction, receiving, from the merchant device, at least one identifier indicating a current user of the merchant device;

determining, based at least in part on the identifier, the first language; and

sending, to the merchant device, language information indicating the first language.

12. The method as recited in claim 11, further comprising determining a difference between the first language and the second language, and based at least in part on the determining the difference, sending an indication that the second language is associated with the current POS transaction.

13. The method as recited in claim 5, further comprising:

prior to the receiving the buyer identifying information for the current POS transaction, receiving, from the merchant device, a login associated with a merchant; and

determining, based at least in part on the login, the first language.

19. The method as recited in claim 5, wherein:

the display is the first display; and

the first display is pivotable between the first orientation and the second orientation.

20. The method as recited in claim 5, wherein:

the display is the second display; and

the second display is different than the first display.

14. A system comprising:

at least one processor; and

a computer-readable media storing instructions executable by the at least one processor, wherein the instructions program the at least one processor to;

receive, at one or more server devices of a payment processing service and from a device, first data associated with a first user;

determine, by the one or more server devices and based at least in part on the first data, a first language associated with the first user;

cause, by the one or more server devices and in association with a transaction, the device to present information in the first language on a display of the device configured in a first user orientation;

receive, at the one or more server devices and from the device, second data associated with a second user;

determine, by the one or more server devices and based at least in part on the second data, a second language associated with the second user; and

cause, by the one or more server devices and in association with the transaction, the device to present information in the second language on the display of the device configured in a second user orientation.

15. The system as recited in claim 14, wherein the first data comprises an identifier associated with the first user and the first language is determined based on the identifier.

16. The system as recited in claim 14, wherein the first data comprises a login associated with the first user and the first language associated with the first user is determined based on the login.

17. The system as recited in claim 14, wherein:

the transaction is a current point-of-sale (POS) transaction; and

the second data comprises buyer identifying information associated with a buyer of the current POS transaction, the buyer identifying information corresponding to at least one of a payment card, an electronic payment account, an email address, a phone number, or a merchant incentive program identifier.

18. The system as recited in claim 14, wherein a determination by the one or more server devices of the second language is further based on an express indication or an implied indication that the second language is a preferred language to be associated with the second user.