Method and system for communication between users and computer systems
First Claim
1. A method of communicating between a telecommunications device and a computer system comprising:
- receiving an input from the user to a messaging application on the device, the input including metadata and natural language;
communicating the user input to a translator;
at the translator mapping the message to convert the message into a standardised message format at least in part based on the metadata;
sending the standardised message format to a computer system of the receiving party;
wherein at least one of the communicating the user input and sending the standardised message format is performed using an asynchronous message or text message;
receiving a response from the computer system at the translator, the response being in a standardised format;
the translator mapping the response into a human readable form;
communicating the human readable response to the user device;
wherein at least one of the receiving a response from the computer system and the communicating the human readable response is performed using an asynchronous message or text message; and
providing the response to the user at the user device.
1 Assignment
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Accused Products
Abstract
In an interactive on-line system such as an airline reservation system, users communicate with the system via smart devices. Communication between the device and the system is via asynchronous TCP/IP messaging or SMS text message. The user can input text messages which include metadata to assist in message recognition. A translator parses the message and converts the message into an industry standard format which is then sent to a relevant system for processing. The translator may form a part of an application on the device, be located at the system or at an intermediate point. A response from the system is converted from industry standard format to a human readable form and sent as asynchronous message or SMS/MMS text message back to the user where it may be displayed as text of converted into speech.
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Citations
26 Claims
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1. A method of communicating between a telecommunications device and a computer system comprising:
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receiving an input from the user to a messaging application on the device, the input including metadata and natural language; communicating the user input to a translator; at the translator mapping the message to convert the message into a standardised message format at least in part based on the metadata; sending the standardised message format to a computer system of the receiving party; wherein at least one of the communicating the user input and sending the standardised message format is performed using an asynchronous message or text message; receiving a response from the computer system at the translator, the response being in a standardised format; the translator mapping the response into a human readable form; communicating the human readable response to the user device; wherein at least one of the receiving a response from the computer system and the communicating the human readable response is performed using an asynchronous message or text message; and providing the response to the user at the user device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A telecommunications device having stored thereon a messaging application, which when run on the device causes the device to receive an input from a user to the messaging application, the input including metadata and natural language;
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communicate the user input as an asynchronous message or SMS text message to a translator; at the translator, map the message to convert the message into a standardised message format at least in part based on the metadata; send the standardised message format to a computer system of a receiving party; receive a response from the computer system at the translator, the response being in a standardised format, the translator mapping the response into a human readable form; communicate the human readable response to the user device as an asynchronous message or SMS text message; and provide the response to the user at the user device. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22, 23, 24, 25)
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26. A method of communicating between a telecommunications device and a computer system comprising:
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receiving an input from the user to a messaging application on the device, the input including metadata and natural language; communicating the user input to a translator; at the translator mapping the message to convert the message into a standardised message format at least in part based on the metadata; sending the standardised message format to a computer system of the receiving party; wherein at least one of the communicating the user input and sending the standardised message format is performed using an IoT messaging protocol; receiving a response from the computer system at the translator, the response being in a standardised format; the translator mapping the response into a human readable form; communicating the human readable response to the user device; wherein at least one of the receiving a response from the computer system and the communicating the human readable response is performed using an IoT messaging protocol; and providing the response to the user at the user device.
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Specification