Systems and methods for prioritizing a support bundle

• US 10,275,300 B2
• Filed: 10/27/2015
• Issued: 04/30/2019
• Est. Priority Date: 10/27/2015
• Status: Active Grant

• Current Assignee: Oracle International Corporation (Oracle Corporation)
• Original Assignee: Oracle International Corporation (Oracle Corporation)
• Inventors: Vetter, Mark, Ramasamy, Rameshkumar
• Primary Examiner(s): Maskulinski, Michael
• Application Number:
  US14/924,211
• Publication Number:
  US 20170116098A1
• Time in Patent Office: 1,281 Days
• CPC Class Codes: G06F 11/0775 Content or structure details of the error report, e.g. specific table structure, specific error fields
• CPC Class Codes: G06F 11/0781 Error filtering or prioritizing based on a policy defined by the user or on a policy defined by a hardware/software module, e.g. according to a severity level
• CPC Class Codes: G06F 11/2069 Management of state, configuration or failover
• CPC Class Codes: G06F 2201/805 Real-time

Abstract

Implementations described and claimed herein provide systems and methods for prioritizing a support bundle. In one implementation, a fault indication specifying at least one fault of a storage device is generated. A request for support data for diagnosing a cause of the fault is received at the storage device. Low priority data for diagnosing the fault is identified from the support data. A prioritized support bundle is generated having a low priority bundle subset containing the low priority data and a high priority bundle subset containing remaining data in the support data for the storage device. The high priority bundle subset is sent to a diagnostic device over a network separately from the low priority bundle subset.

Claims

1. A method for fault diagnostic analysis in a storage network, the method comprising:

generating a fault indication specifying at least one fault of a storage device, wherein the storage device is in communication with a diagnostic device over a network;

receiving a request at the storage device for support data for diagnosing a cause of the at least one fault, wherein the support data is stored on the storage device and comprises a first portion of data and a second portion of data;

identifying the first portion of data as data assigned a first priority for diagnosing the cause of the fault;

generating a prioritized support bundle having a first priority bundle subset and a second priority bundle subset, the first priority bundle subset containing the first portion of data, the first portion of data including file system metadata of the storage device, and the second priority bundle subset containing the second portion of data, the second portion of data including one or more kernel files of the storage device, the second portion of data having a higher priority than the first portion of data, wherein the second priority bundle subset is smaller than the first priority bundle subset;

sending the second priority bundle subset and the first priority bundles subset separately to the diagnostic device over the network; and

generating a status indicative of a progress of sending each of the second priority bundle subset and the first priority bundle subset to the diagnostic device.

2. The method of claim 1, wherein the second priority bundle subset is sent to the diagnostic device over the network prior to the first priority bundle subset.

3. The method of claim 1, wherein the first priority bundle subset is sent to the diagnostic device separate from and in parallel to the second priority bundle subset over the network.

4. The method of claim 1, wherein the request for the support data is received at the storage device from a client device over the network.

5. The method of claim 1, wherein the second portion of data includes processing files.

6. The method of claim 1, further comprising:

generating a report of an network path for sending each of the second priority bundle subset and the first priority bundle subset to the diagnostic device.

7. One or more tangible non-transitory computer-readable storage media storing computer executable instructions for performing a computer process on a computing system, the computer process comprising:

generating a fault indication specifying at least one fault of a storage device, wherein the storage device is in communication with a diagnostic device over a network;

receiving a request at the storage device for support data for diagnosing a cause of the at least one fault, wherein the support data is stored on the storage device and comprises a first portion of data and a second portion of data;

identifying the first portion of data as low priority data for diagnosing the cause of the fault;

generating a prioritized support bundle having a low priority bundle subset and a high priority bundle subset, the low priority bundle subset containing the first portion of data, the first portion of data including file system metadata of the storage device, and the high priority bundle subset containing the second portion of data, the second portion of data including one or more kernel files of the storage device, wherein the high priority bundle subset is smaller than the low priority bundle subset;

sending the high priority bundle subset to the diagnostic device over the network separate from the low priority bundle subset; and

generating a status indicative of a progress of sending each of the high priority bundle subset and the low priority bundle subset to the diagnostic device.

8. The one or more tangible non-transitory computer-readable storage media of claim 7, wherein the high priority bundle subset is sent to the diagnostic device over the network prior to the low priority bundle subset.

9. The one or more tangible non-transitory computer-readable storage media of claim 7, wherein the low priority bundle subset is sent to the diagnostic device separate from and in parallel to the high priority bundle subset over the network.

10. The one or more tangible non-transitory computer-readable storage media of claim 7, wherein the request for the support data is received at the storage device from a client device over the network.

11. The one or more tangible non-transitory computer-readable storage media of claim 7, wherein the second portion of data includes processing files.

12. A system for fault diagnostic analysis in a storage network, the system comprising:

a diagnostic device for analyzing a cause of storage device faults; and

a storage device in communication with the diagnostic device over a network, the storage device generating a prioritized support bundle that includes a low priority bundle subset and a high priority bundle subset, the low priority bundle subset containing a first portion of data identified as low priority data from support data stored on the storage device, the first portion of data including file system metadata of the storage device, and the high priority bundle subset containing a second portion of data that includes one or more kernel files of the storage device, the high priority bundle subset being smaller than the low priority bundle subset, the storage device sending the high priority bundle subset to the diagnostic device over the network separate from the low priority bundle subset, and the storage device generates a status indicative of a progress of sending each of the high priority bundle subset and the low priority bundle subset to the diagnostic device.

13. The system of claim 12, wherein the high priority bundle subset is sent to the diagnostic device over the network prior to the low priority bundle subset.

14. The system of claim 12, wherein the low priority bundle subset is sent to the diagnostic device separate from and in parallel to the high priority bundle subset over the network.

15. The system of claim 12, wherein a request for the support data is received at the storage device from a client device over the network.

16. The system of claim 12, wherein the high priority bundle subset includes processing files.