System for interacting with a web visitor
First Claim
1. A system for interacting with a person browsing a web site, comprising:
- a processor; and
a memory coupled to the processor, wherein the memory has stored thereon, instructions that, when executed by the processor, cause the processor to;
store first tracking rules corresponding to apre-stored customer profile;
store default tracking rules different from the first tracking rules;
receive a signal indicating a visitor is browsing the website;
determine the visitor matches the pre-stored customer profile;
monitor browsing behavior of the visitor according to the first tracking rules corresponding to the pre-stored customer profile;
adjust, while the visitor is browsing the website, the first tracking rules according to the browsing behavior; and
initiate an invitation to the visitor to engage in a communication session with a contact center agent according to the browsing behavior.
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Accused Products
Abstract
A system for interacting with a person browsing a web site has an Internet-connected server and a connected data repository, and software executing on the server from a non-transitory physical medium. The software provides an identity function identifying the person, a selection function checking the data repository for stored information regarding the identified person, including any tracking rules associated with the identified person, and one or more tracking functions monitoring and recording behavior of the person browsing the web site. The one or more tracking functions follow the tracking rules, if any, associated with the identified person in monitoring and recording behavior of the browsing person.
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Citations
20 Claims
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1. A system for interacting with a person browsing a web site, comprising:
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a processor; and a memory coupled to the processor, wherein the memory has stored thereon, instructions that, when executed by the processor, cause the processor to; store first tracking rules corresponding to apre-stored customer profile; store default tracking rules different from the first tracking rules; receive a signal indicating a visitor is browsing the website; determine the visitor matches the pre-stored customer profile; monitor browsing behavior of the visitor according to the first tracking rules corresponding to the pre-stored customer profile; adjust, while the visitor is browsing the website, the first tracking rules according to the browsing behavior; and initiate an invitation to the visitor to engage in a communication session with a contact center agent according to the browsing behavior. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method for interacting with a person browsing a web site, the method comprising:
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storing, by a processor, first tracking rules corresponding to a pre-stored customer profile; storing, by the processor, default tracking rules different from the first tracking rules; receiving, by the processor, a signal indicating a visitor is browsing the website; determining, by the processor, the visitor matches the pre-stored customer profile; monitoring, by the processor, browsing behavior of the visitor according to the first tracking rules corresponding to the pre-stored customer profile; adjusting, by the processor while the visitor is browsing the website, the first tracking rules according to the browsing behavior; and initiating, by the processor, an invitation to the visitor to engage in a communication session with a contact center agent according to the browsing behavior. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification