Closed loop alert management

• US 10,275,570 B2
• Filed: 10/11/2016
• Issued: 04/30/2019
• Est. Priority Date: 12/31/2012
• Status: Active Grant

• Current Assignee: Cerner Innovation, Inc. (Oracle Corporation)
• Original Assignee: Cerner Innovation, Inc. (Oracle Corporation)
• Inventors: Norton, Joel Robert, Cline, Christopher Dillard, Harlow, Steven E., Siebers, Scott Gordon, Herbst, Damon Matthew
• Primary Examiner(s): Hunnings, Travis R
• Application Number:
  US15/290,443
• Publication Number:
  US 20170032093A1
• Time in Patent Office: 931 Days
• CPC Class Codes: G08B 25/016 Personal emergency signalling and security systems emergency non-personal manually actuated alarm activators G08B25/12
• CPC Class Codes: G08B 27/006 with transmission via telephone network
• CPC Class Codes: G16H 10/60 for patient-specific data, e.g. for electronic patient records
• CPC Class Codes: G16H 40/20 for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
• CPC Class Codes: G16H 40/67 for remote operation
• CPC Class Codes: G16H 80/00 ICT specially adapted for facilitating communication between medical practitioners or patients, e.g. for collaborative diagnosis, therapy or health monitoring
• CPC Class Codes: H04M 1/72424 with manual activation of emergency-service functions
• CPC Class Codes: H04M 19/04 the ringing-current being generated at the substations

Abstract

Methods, computer systems, and computer-storage medium are provided for providing closed loop alert management. An alert related to a patient is communicated to a first tier via a messaging application. The first tier comprises one or more clinicians assigned to care for the patient. Upon receiving a response from a clinician in the first tier, an indication the clinician has responded to the alert is communicated to the first tier. Upon receiving no response from a clinician in the first tier, the alert may be communicated to other devices associated with the clinicians in the first tier or to a subsequent tier comprising one or more other clinicians.

Claims

1. One or more non-transitory computer-storage media storing computer-useable instructions that, when used by one or more processors, cause the one or more processors to perform operations comprising:

communicating, via a messaging application, to a first tier comprising one or more clinicians an alert related to a patient;

upon receiving a response from a clinician in the first tier, communicating to the first tier that the clinician has responded the alert; and

upon the response being a rejection of the alert from the clinician, automatically communicating, based on clinician availability, the alert to another clinician in the first tier or a subsequent tier.

2. The media of claim 1, further comprising communicating information corresponding to the alert to the first tier, the information including user, patient, or event context.

3. The media of claim 1, wherein clinician availability is determined from a scheduling system, a staffing assignment system, a login presence, or a location detecting system.

4. The media of claim 1, wherein the response includes accepting the alert, rejecting the alert, forwarding the alert, or forwarding the alert with second clinician response options.

5. The media of claim 2, wherein the information further includes a link or anchor into a second application.

6. The media of claim 5, wherein the link or anchor automating the login process for the second application so the clinician in the first tier does not have to provide login credentials for the second application.

7. The media of claim 6, wherein the link or anchor utilizes the user, patient, or event context to bypass one or more screens within the second application so the second application opens to the appropriate point in the workflow.

8. The media of claim 7, wherein the appropriate point in the workflow for the second application is the item that triggered a review requirement or a task that needs to be completed by the clinician in the first tier or the subsequent tier.

9. The media of claim 1, further comprising receiving data from one or more medical devices associated with the patient, one or more lab values for the patient, nurse call requests, or medication orders for the patient.

10. The media of claim 9, communicating the data form the one or more medical devices associated with the patient as patient context in the alert.

11. The media of claim 9, further comprising, based on the data from the one or more medical devices associated with the patient, the one or more lab values for the patient, or the medication orders for the patient, escalating the alert or suppressing the alert.

12. The media of claim 1, further comprising based on a state of a clinician device or a criticality of the alert, changing the presentation of the alert.

13. The media of claim 12, wherein changing the presentation of the alert includes changing the tones, durations, patterns, haptic, audio, or visual characteristics of the alert.

14. The media of claim 4, wherein the second clinician response options are inherited from response options provided to the first tier via the alert.

15. The media of claim 4, wherein the second clinician response options are selected by the clinician in the first tier forwarding the alert or are alternate response options based on the alert having been escalated.

16. The media of claim 1, further comprising enabling conversation threads between clinicians in the first tier or between clinicians in the first tier and the subsequent tier, wherein the conversation threads are associated with information from the alert.

17. The media of claim 1, further comprising storing conversation threads in an electronic health record, wherein the conversation threads are associated with information from the alert.

18. A computer-implemented method comprising:

communicating, via a messaging application, to a first tier comprising one or more clinicians an alert related to a patient, the alert including a link or anchor into a second application that automates the login process for the second application so login credentials are not required;

upon receiving a response from a clinician in the first tier, communicating to the first tier that the clinician has responded the alert; and

upon receiving a selection of the link or anchor, opening the second application, wherein the link or anchor utilizes user, patient, or event context to bypass one or more screens within the second application so the second application opens to the appropriate point in the workflow, the appropriate point in the workflow for the second application being the item that triggered a review requirement or a task that needs to be completed by the clinician viewing the alert.

19. A system in a healthcare computing environment comprising:

a processor; and

a non-transitory computer storage medium storing computer-useable instructions that, when used by the processor, causes the processor to;

communicate, via a messaging application, to a first tier comprising one or more clinicians an alert related to a patient; and

upon receiving a response from a clinician in the first tier, communicate to the first tier that the clinician has responded the alert, the response forwarding the alert to a second clinician with second clinician response options that are inherited from response options provided to the first tier via the alert.